Hotel built in 1999, Number of floors 30, Total number of rooms 539, Number of single rooms 98, Number of double rooms 338, Number of suites (separate rooms) 20, Number of junior suites 14, Number of rooms with air conditioning 538, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair/conference hotel, No-smoking room 538, Renovation work planned 2015-11-16, to 2016-08-31, in area lobby
392 Havelock Road, 169663 Singapore, Singapore
- Station (Tanjong Pagar Railway Station) 3.5 km
- City centre (Singapore) 2.32 km
- Airport (Singapore Changi International Airport (SIN)) 18.87 km
- Highway (CTE Tiong Bahru) 1.0 km
0:00 AM to 24:00 PM
Reception manned at weekends:
0:00 AM to 24:00 PM
- Diners Club
- American Express
- Japan Credit Bureau (JCB Intl.)
- Travelers' checks
Accepted payment methods
- Reception (lobby)
- Hotel-owned car park
- Car park is directly by hotel
- Security patrolled car park
- Marked disabled parking space
- Executive/business floor
- Restaurant(s) 1 open from 06:30.00 until 10:30.00 and from 12:00 until 22:30.00
- Hotel bar
- Outdoor swimming pool open from 06:00.00 until 22:00.00
- Fitness room
- Health and beauty center
- Smoke detectors
- Sprinkler system
- Video surveillance of entrances
- Video surveillance of hotel lobby
- Video surveillance of hallways
- Security guards
- Mobile phone reception
- Fitness centre Fee 0 SGD
- Vegetarian food available
- WLAN with Internet access in rooms
- Easy access for wheelchairs
- Cable TV
- TV remote control
- Internet TV
- Telephone by the bed
- Telephone on the desk
- Hotel safe
- Safety deposit boxes at reception
- Air conditioning in public areas
- Check-out terminal
- Free daily newspapers
- Business center
- Laundry service
- Shoe-polishing service
- 1 bottle of mineral water
- Personal daily newspaper for every room
- Parking directly by the hotel
- Store/mini supermarket
Evaluations of Grand Copthorne Waterfront
City center location, near to major attractions.
Small size room
the handy phone
Good breakfast with good food variety Good internet connection Nice view from 21st floor, looking flyer
Mean and anonymous room
Near the river.
Room that has a bad odor. Breakfast buffet does not have good veg. options.
Nicely located. Proximity to most frequented neighborhoods in the CBD or to the Harbor Front. The staff is friendly and hotel amenities are adequate.
Here are the negatives: 1. The initial booking rate as per hotelbooker.org was 255 Sing Dollar per night. However, the hotel after confirmation and couple of days of booking reverted back with a request for additional surcharge of 100 Sing Dollar per night giving Singapore Airshow as reason, else the room booking to be forfeited. I had to accept as it was too late to search for other hotels and given the airshow, I did not want to risk this reservation as well. 2. The booking on hotelbooker.org was clearly from 9th Feb till 14th Feb. On checking in, they presented me with a check-in form which said I am booked till 17th Feb. I pointed this out and was told by the front reception that it is an oversight, to be corrected and I can proceed to my room. When I was checking out on 14th Feb, the front office said that I had booked till 17th Feb, so I will be charged accordingly and only the eligible refund as per'hotel rules' will be reverted back to my card. When I mentioned out that I had pointed this error while checking in, it was simply brushed off and i was asked to provide proof of booking from 9th Feb till 14th Feb. So early in the morning, while I was getting late to my first meetings, I had to submit proof by pulling out my laptop and showing them the confirmation mail! I found it ridiculous that they do not even have an access to my booking confirmation through hotelbooker.org. I had to literally shout my way through to ensure they do not charge me anything for what was obviously a fault from their side. More than anything, their refusal to start with the assumption that the customer could be right is not acceptable.
The hotel and staff are very accommodating to all nationalities, so it made staying abroad easy.
My room appeared to have some water damage in the ceiling of the bathroom.
I had a confirmed booking which the hotel didn't find. It took 30 minutes of discussions and escalation to the manager before the confirmed my stay. On the second day they wanted to increase the rate by $50 above the confirmed rate.