Hotel Swissotel Merchant Court Singapore - 4 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Free garage in or directly by hotel
  • Free use of the sauna

Hotel description Swissotel Merchant Court Singapore

Located in the city centre - along the picturesque banks of the Singapore River - it is within walking distance to the business and financial district of Raffles Place and 5 minutes drive to Shenton Way.
4pm day of arrival
Parking 73.50 SGD

To enhance our guests’ experience, the hotel is currently undergoing refurbishment from Mondays to Fridays between 09:00hrs and 18:00hrs (excluding weekends and public holidays). The Ellenborough Market Café and Crossroads Bar will be completed in June and August 2016 respectively. Guest facilities remain fully operational and all efforts have been made to minimise any inconvenience. Thank you for your understanding. Book Business Room and stay in our Swiss Executive Room - comes with Twin or King bed; room size 30 sqm / 323 sqft; max 2 guests; located on top floors; free Internet access; bathtub, work desk, 32in LCD TV, Nespresso machine, free bottled water; breakfast and evening drinks in the Club Lounge. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1997, Last complete renovation 2016, Number of floors 12, Total number of rooms 476, Number of single rooms 0, Number of double rooms 476, Number of rooms with air conditioning 476, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair/conference hotel, Holiday hotel, No-smoking hotel, Gay and lesbian-friendly hotel, No-smoking room 476, Mandarin speaking staff during the day, Renovation work planned 2016-05-24, to 2016-10-31, in area room

AddressShow map

20 Merchant Road, 058281 Singapore, Singapore


  • Station (Clarke Quay MRT Station) 0.1 km
  • City centre (Singapore) 1.22 km
  • Airport (Singapore Changi International Airport (SIN)) 17.84 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

4:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Car park is directly by hotel
  • Secure parking
  • Security patrolled car park
  • Marked disabled parking space
  • Garage in the hotel
  • Executive/business floor
  • Restaurant(s) 3
  • Hotel bar
  • Café/bistro
  • Open-air restaurant/beer garden, etc.
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby Hourly rate 0,00 SGD Fee per day 0,00 SGD
  • Mobile phone reception
  • Fitness centre
  • Breakfast
  • Halal food available
  • Vegetarian food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Visual alarms for the Deaf/Hard of Hearing in public areas
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Building meets all current local, state and country building codes
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Hotel restaurant menu in Mandarin
  • Selection of Chinese dishes in restaurant and room service
  • Breakfast with Chinese dishes
  • Chopsticks in hotel restaurant

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 SGD Cost per day 0,00 SGD
  • Cable TV
  • TV remote control
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Voicemail
  • Room safe
  • Mini-bar
  • Coffee machine/tea-maker
  • Iron + ironing board
  • Temperature controls
  • Individually controlled ventilation
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access
  • TV with international news channel
  • Complimentary slippers provided in room
  • Chinese TV channel
  • Free tea supplies in room

In-house services

  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • DVD/video rental
  • Washing machine for guests
  • Classic concierge service
  • Express check-out
  • Porter service
  • Free daily newspapers
  • Shuttle service to the central station Fee 0 SGD
  • Business center
  • Secretarial services
  • Laundry service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Free garage in or directly by hotel
  • Free use of the sauna
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Pets not allowed
  • Room service from 00:00.00 until 23:59.00
  • Evening entertainment
  • Store/mini supermarket
  • Babysitter
  • Local map and destination/city information in Mandarin
  • Adaptor for Chinese/US plugs
  • Welcome booklet in Mandarin
  • Mandarin log-in instructions for internet
  • Chinese newspaper

Hotel location

20 Merchant Road, 058281 Singapore - Clarke Quay

Evaluations of Swissotel Merchant Court Singapore

Overall 156 ratings, including comments: 99 ratings
8.1 / 10
Average rating of all hotel guests
96% of all hotel guests would recommend this hotel to their friends
Corporate customers
7.9 / 10
May 2019

Room was very nice, clean and very quite. Location is perfect, 1 minute away from Clark Quay and all restaurants. Staff very discrete and professional


Corporate customers
5.8 / 10
April 2019

pillow menu and quick response from staff

took a while to fix handy phone. The portable wifi was unstable.

Corporate customers
8.7 / 10
October 2018

Strategy location (very close to MRT and there is a mall just in front of hotel, Clark Quay just next to hotel), staffs are super friendly, room is comfortable and clean.

Corporate customers
7.7 / 10
September 2018

Room space and overall facilities are great, on brand standard.

Check-out was super slow in the morning rush hour, only 1 counter open with long queue during my stay, after people complained, there's a 2nd counter opened. Definitely can be improved.

Corporate customers
9.0 / 10
September 2018

Good location

Bit far from city

Corporate customers
8.7 / 10
August 2018

not really.

Corporate customers
7.7 / 10
March 2018

Overall satisfied with friendliness and professinalism of hotel staff.

Corporate customers
9.7 / 10
February 2018

beside Clarke Quay and running path


Corporate customers
8.7 / 10
January 2018

clean room and facilities, good customer service. Special mention to WAYNE of housekeeping for maintaining the cleanliness of our room & toiletries.

5.8 / 10
December 2017

Handy and the wifi modem.

1) I expect the hotel staff to be considerate of Regular and long staying guests. e.g. in hotel of 100+ rooms Manager couldn't accomodate 1 additional night stay for a guest with 15 nights booking. I had to look for another hotel just for 1 night when i arrived 1 day in advance. 2) i see some telephone charges etc in my bill, but i never made any outside calls from hotel phone. 3) Rooms were stinky and i had to explicitly call and ask for room freshner/fragrance. 4) it took more than 30 minutes to check-out on Friday 1st Dec 2017 around 1pm.

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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