Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Novotel Surabaya - Hotel & Suites

Center 5.00 km Train station 10.00 km Airport 11.00 km
7.2

6 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Novotel Surabaya - Hotel & Suites
Novotel Surabaya - Hotel & Suites
Novotel Surabaya - Hotel & Suites
Novotel Surabaya - Hotel & Suites
Novotel Surabaya - Hotel & Suites
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business tariff details
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This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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business tariff
€0.00
Single room Standard-Tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

We would like to warmly welcome you to the Novotel Surabaya Hotel & Suites. The Accor family would like to welcome you to the Novotel Surabaya Hotel & Suites! Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advantages you would expect, and more. If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. Guests enjoy a free daily newspaper. WiFi can be found in the hotel's public areas. Make yourself at home Leave your valuables in our hotel safety deposit box. The elevator to the upper floors makes it easy to reach your charming room. Within the hotel a lobby is included. A family-friendly atmosphere is a high priority at this hotel, which features a children's play area and has non-smoking rooms available upon request. The hotel's leisurely bar and high-quality eatery are excellent meeting places for friends. Where you will stay We supply air conditioning that is part of all our rooms. One of the hotel amenities is a cable TV set in all rooms. For some in-room entertainment just switch on the satellite TV and enjoy your favourite programmes. Relax or be active Guests of this hotel will enjoy the hot tub and sauna included. We provide leisure activities, for example table tennis, to ensure our guests have a fun-filled stay. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 1995, Number of floors: 3, Children-friendly hotel, Aparthotel, Trade fair/Conference hotel, Spa clinic, Number of rooms: 144, Number of rooms with internal connecting door: 18, Number of suites/appartments: 6, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby,

Reception open
During the week
Not occupied

Reception manned at weekends
Not occupied

Check-In: 14:00 p.m.
Check-Out: 12:00 p.m.

Accepted payment methods

The following credit cards are accepted by Novotel Surabaya - Hotel & Suites:

Visa Japan Credit Bureau American Express Mastercard

Service & facilities

  • Reception (lobby)
  • WiFi with internet access in lobby
  • Coach parking space at hotel
  • Hotel-owned car park
  • Video surveillance of hallways
  • Smoke detectors
  • Security guards
  • Fire alarm
  • Outdoor swimming pool:
  • Sauna:
  • Whirlpool:
  • Health and beauty center:
  • Fitness centre:

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Plan of emergency exits
  • Emergency information
  • Hairdryer
  • Bathroom with shower
  • Room safe
  • Centrally controlled air conditioning

In-house services

  • Laundry service
  • Baby-Sitting
  • Classic concierge service
  • Porter service:
  • Free daily newspapers
  • Business Center
  • Safety deposit boxes at reception
  • Hotel safe
  • Adjoining conference center
  • Number of conference rooms: 5
  • Conference facilities for up to 300 people

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Novotel Surabaya - Hotel & Suites

Novotel Surabaya - Hotel & Suites: Location and distance

Center: 5.00 km - Surabaya

Airport: 11.00 km

Train station: 10.00 km - PASAR TURI

Frequently asked questions about Novotel Surabaya - Hotel & Suites

How was the Novotel Surabaya - Hotel & Suites rated on average?
On average, the Novotel Surabaya - Hotel & Suites was rated 7.2 by 6 former guests.
How far is the distance to the nearest train station?
The nearest train station is 10 kilometers from the Novotel Surabaya - Hotel & Suites.
How far is the distance to the nearest airport?
The nearest airport is 11 kilometers from the Novotel Surabaya - Hotel & Suites.
Is the hotel Novotel Surabaya - Hotel & Suites centrally located?
The Novotel Surabaya - Hotel & Suites is approximately 5 kilometers from the city center.
Is there parking for hotel guests at the Novotel Surabaya - Hotel & Suites?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Coach parking space at hotel
What are the breakfast times at the Novotel Surabaya - Hotel & Suites?
Breakfast is not available at the Novotel Surabaya - Hotel & Suites.
Is it possible to cancel the booking at the Novotel Surabaya - Hotel & Suites free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
How can I pay at the Novotel Surabaya - Hotel & Suites?
The hotel offers the following payment options:
  • Diners Club
  • Visa
  • Japan Credit Bureau
  • American Express
  • Mastercard

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Evaluations of Novotel Surabaya - Hotel & Suites

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
6 Evaluations 3 including comments:
7.2 / 10

anonymous between 30 and 40 years

28.08.17

9.4 Excellent

Positive Nice food quality Good chef Friendly staff Negative Deactivation of room access daily at 12noon Old Gym facilities

corporate customer between 30 and 40 years

20.05.16

6.7 Satisfying

Positive Fitness facilities Negative Small breakfast room with unfavorable table arrangement (mostly round tables, tables for big groups/families). My room has been close to the railway tracks and the train was running until around midnight, which caused noise.

corporate customer up to 30 years

03.05.16

6.6 Satisfying

Positive the pool is so damn cool