Novotel Surabaya - Hotel & Suites - 4 HOTEL INFO stars

This is what awaits you:

We would like to warmly welcome you to the Novotel Surabaya Hotel & Suites. The Accor family would like to welcome you to the Novotel Surabaya Hotel & Suites! Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advanta...
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Hotel description Novotel Surabaya - Hotel & Suites

We would like to warmly welcome you to the Novotel Surabaya Hotel & Suites. The Accor family would like to welcome you to the Novotel Surabaya Hotel & Suites! Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advantages you would expect, and more. If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. Guests enjoy a free daily newspaper. WiFi can be found in the hotel's public areas. Make yourself at home Leave your valuables in our hotel safety deposit box. The elevator to the upper floors makes it easy to reach your charming room. Within the hotel a lobby is included. A family-friendly atmosphere is a high priority at this hotel, which features a children's play area and has non-smoking rooms available upon request. The hotel's leisurely bar and high-quality eatery are excellent meeting places for friends. Where you will stay We supply air conditioning that is part of all our rooms. One of the hotel amenities is a cable TV set in all rooms. For some in-room entertainment just switch on the satellite TV and enjoy your favourite programmes. Relax or be active Guests of this hotel will enjoy the hot tub and sauna included. We provide leisure activities, for example table tennis, to ensure our guests have a fun-filled stay. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1995, Number of floors 3, Total number of rooms 144, Rooms with connecting door 18, Number of suites (separate rooms) 6, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Trade fair/conference hotel, Apartment/Suite hotel, child-friendly hotel

AddressShow map

Jalan Ngagel 173 175, 60246 Surabaya, Indonesia


  • Station (GUBENG) 3.0 km
  • City centre (Surabaya) 5.28 km
  • Airport (Juanda International Airport (SUB)) 10.51 km

Service times

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Reception (lobby)
  • Hotel-owned car park
  • Coach parking space at hotel
  • Restaurant(s) 1
  • Hotel bar
  • Children's playground
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Fitness centre
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms
  • Fax connection
  • Room safe
  • Centrally controlled air conditioning
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • ATM
  • Classic concierge service
  • Porter service
  • Free daily newspapers
  • Business center
  • Car rental
  • Laundry service

Hotel location

Jalan Ngagel 173 175, 60246 Surabaya -

Evaluations of Novotel Surabaya - Hotel & Suites

Overall 7 ratings, including comments: 3 ratings
7.5 / 10
Average rating of all hotel guests
85% of all hotel guests would recommend this hotel to their friends
9.4 / 10
August 2017

Nice food quality Good chef Friendly staff

Deactivation of room access daily at 12noon Old Gym facilities

Corporate customers
6.7 / 10
May 2016

Fitness facilities

Small breakfast room with unfavorable table arrangement (mostly round tables, tables for big groups/families). My room has been close to the railway tracks and the train was running until around midnight, which caused noise.

Corporate customers
6.6 / 10
May 2016

the pool is so damn cool

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information