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Center 5.28 km Train station 3.00 km Airport 20.00 km
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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HOTEL INFO. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol
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Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Novotel Surabaya - Hotel & Suites Jalan Ngagel 173 175 , 60246 Surabaya

7.2

6 Evaluations

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29.03 - 30.03Rooms:1 - Guests:1

Your HOTEL INFO offer

Your travel dates
  • Arrival: 29.03.2023
  • Depature: 30.03.2023
  • Duration: 1
  • Traveller: 1
  • Rooms:
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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HOTEL INFO. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

We would like to warmly welcome you to the Novotel Surabaya Hotel & Suites. The Accor family would like to welcome you to the Novotel Surabaya Hotel & Suites! Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advantages you would expect, and more. If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. Guests enjoy a free daily newspaper. WiFi can be found in the hotel's public areas. Make yourself at home Leave your valuables in our hotel safety deposit box. The elevator to the upper floors makes it easy to reach your charming room. Within the hotel a lobby is included. A family-friendly atmosphere is a high priority at this hotel, which features a children's play area and has non-smoking rooms available upon request. The hotel's leisurely bar and high-quality eatery are excellent meeting places for friends. Where you will stay We supply air conditioning that is part of all our rooms. One of the hotel amenities is a cable TV set in all rooms. For some in-room entertainment just switch on the satellite TV and enjoy your favourite programmes. Relax or be active Guests of this hotel will enjoy the hot tub and sauna included. We provide leisure activities, for example table tennis, to ensure our guests have a fun-filled stay. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1995, Number of floors 3, Total number of rooms 144, Rooms with connecting door 18, Number of suites (separate rooms) 6, Trade fair/conference hotel, Aparthotel, Spa clinic, child-friendly hotel,

Reception open
Not occupied

Reception manned at weekends
Not occupied

Check-In : -
Check-Out : -

Accepted payment methods

The following credit cards are accepted by Novotel Surabaya - Hotel & Suites :

Diners Club Visa Eurocard/MasterCard American Express Japan Credit Bureau (JCB Intl.)

Service & facilities

  • Reception (lobby)
  • Hotel-owned car park
  • Coach parking space at hotel
  • Hotel bar
  • Children's playground
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Fitness centre
  • Door with security chain in 0 rooms

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms
  • Fax connection
  • Room safe
  • Centrally controlled air conditioning
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • ATM
  • Classic concierge service
  • Porter service
  • Free daily newspapers
  • Business center
  • Car rental
  • Laundry service
  • Store/mini supermarket

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Novotel Surabaya - Hotel & Suites

Location and distance

Center: 5.28 km - Surabaya

Airport: 20.00 km - SURABAYA JUANDA

Train station: 3.00 km - GUBENG

Frequently asked questions about Novotel Surabaya - Hotel & Suites

How was the Novotel Surabaya - Hotel & Suites rated on average?
On average, the Novotel Surabaya - Hotel & Suites was rated 7.2 by 6 former guests.
What time does check-in start at Novotel Surabaya - Hotel & Suites?
Check-in is from 06:27.
Until what time do you have to check out?
The Novotel Surabaya - Hotel & Suites requires you to leave your room by 06:27.
How far is the distance to the nearest train station?
The nearest train station is 3 kilometers from the Novotel Surabaya - Hotel & Suites.
How far is the distance to the nearest airport?
The nearest airport is 20 kilometers from the Novotel Surabaya - Hotel & Suites.
Is the hotel Novotel Surabaya - Hotel & Suites centrally located?
The Novotel Surabaya - Hotel & Suites is approximately 5.3 kilometers from the city center.
Is there parking for hotel guests at the Novotel Surabaya - Hotel & Suites?
The following parking options are available to hotel guests.
  • Hotel-owned car park
Is free WiFi in the room included in the price?
The WiFi in the hotel is chargeable and has the following prices:
  • WLAN with Internet access in lobby
  • WLAN with Internet access in rooms
What are the breakfast times at the Novotel Surabaya - Hotel & Suites?
Breakfast is not available at the Novotel Surabaya - Hotel & Suites.
Is it possible to cancel the booking at the Novotel Surabaya - Hotel & Suites free of charge?
Unfortunately, you cannot cancel this hotel free of charge.
How can I pay at the Novotel Surabaya - Hotel & Suites?
The hotel offers the following payment options:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

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Evaluations of Novotel Surabaya - Hotel & Suites

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
6 Evaluations 3 including comments:
7.2 / 10

anonymous between 30 and 40 years

28.08.17

9.4 Excellent

Positive Nice food quality Good chef Friendly staff Negative Deactivation of room access daily at 12noon Old Gym facilities

corporate customer between 30 and 40 years

20.05.16

6.7

Positive Fitness facilities Negative Small breakfast room with unfavorable table arrangement (mostly round tables, tables for big groups/families). My room has been close to the railway tracks and the train was running until around midnight, which caused noise.

corporate customer up to 30 years

03.05.16

6.6

Positive the pool is so damn cool