Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Mercure Surabaya

Center 4.00 km Train station 4.00 km Airport 12.00 km
7.4

17 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Mercure Surabaya
Hotel Mercure Surabaya
Hotel Mercure Surabaya
Hotel Mercure Surabaya
Hotel Mercure Surabaya
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business tariff details
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This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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business tariff
€0.00
Single room Standard-Tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Our whole crew would like to warmly welcome you to the Mercure Surabaya. The Mercure by Accor family enthusiastically welcomes you to the Mercure Surabaya! If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. The hotel's visitors are provided with a free newspaper delivered once a day. Access to the WiFi connection is available from the public areas in the hotel. Make yourself at home Our clientele are welcome to leave your valuables at our safe at the reception. The upper floors of the comfortable hotel are reached easily with the elevator. Within the hotel a lobby is included. The hotel dining room and café-bistro will ensure that you never go hungry. Where you will stay Every single hotel room is kept to the right temperature by air conditioning. Each hotel guest enjoys the cable television for visual and audio entertainment that is available in every room. If you happen to have some time to kill, you can enjoy some satellite TV in your room. Apart from the other great conveniences, we also feature a jacuzzi. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 2007, Last complete renovation: 2014, Number of floors: 14, Children-friendly hotel, Trade fair/Conference hotel, Number of rooms: 257, Number of rooms with internal connecting door: 7, Number of suites/appartments: 19, Number of non-smoking rooms: 163, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby,

Reception open
During the week
Not occupied

Reception manned at weekends
Not occupied

Check-In: 14:00 p.m.
Check-Out: 12:00 p.m.

Accepted payment methods

The following credit cards are accepted by Hotel Mercure Surabaya:

American Express Japan Credit Bureau Mastercard Visa

Service & facilities

  • Reception (lobby)
  • Elevator
  • WiFi with internet access in lobby
  • Parking with charging facility for electric cars
  • Coach parking space at hotel
  • Hotel-owned car park
  • EV charging station
  • Security guards
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Childrens playground
  • Outdoor swimming pool:
  • Fitness room:
  • Health and beauty center:
  • Fitness centre:
  • Disco
  • Café/Bistro
  • Hotel bar

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • Easy access for wheelchairs
  • Fax
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Bathroom with bathtub
  • Room safe
  • Plan of emergency exits
  • Bathroom with shower
  • Emergency information
  • Bathrobes
  • Make-up mirror
  • Hairdryer
  • Centrally controlled air conditioning
  • Iron + ironing board

In-house services

  • Shoe-polishing machine
  • Laundry service
  • Baby-Sitting
  • Car rental
  • Express check-out
  • Classic concierge service
  • Sightseeing tours
  • Porter service:
  • Free daily newspapers
  • Hairdresser/Barber
  • Secretarial services
  • Store/Mini supermarket
  • Business Center
  • Safety deposit boxes at reception
  • ATM
  • Hotel safe
  • Adjoining conference center
  • Number of conference rooms: 4
  • Conference facilities for up to 1200 people

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Hotel Mercure Surabaya

Hotel Mercure Surabaya: Location and distance

Center: 4.00 km - Surabaya

Airport: 12.00 km - SUB

Train station: 4.00 km - Gubeng Station

Frequently asked questions about Hotel Mercure Surabaya

How was the Hotel Mercure Surabaya rated on average?
On average, the Hotel Mercure Surabaya was rated 7.4 by 17 former guests.
How far is the distance to the nearest train station?
The nearest train station is 4 kilometers from the Hotel Mercure Surabaya.
How far is the distance to the nearest airport?
The nearest airport is 12 kilometers from the Hotel Mercure Surabaya.
Is the hotel Hotel Mercure Surabaya centrally located?
The Hotel Mercure Surabaya is approximately 4 kilometers from the city center.
Is there parking for hotel guests at the Hotel Mercure Surabaya?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Parking with charging facility for electric cars
  • Coach parking space at hotel
What are the breakfast times at the Hotel Mercure Surabaya?
Breakfast is not available at the Hotel Mercure Surabaya.
Is it possible to cancel the booking at the Hotel Mercure Surabaya free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
How can I pay at the Hotel Mercure Surabaya?
The hotel offers the following payment options:
  • American Express
  • Japan Credit Bureau
  • Mastercard
  • Visa

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Evaluations of Hotel Mercure Surabaya

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
17 Evaluations 13 including comments:
7.4 / 10

corporate customer between 40 and 50 years

22.10.19

8 Very good

Positive location is superb! Negative the room is quite small

corporate customer up to 30 years

06.03.19

7.7 Good

Positive Everything was good, except there's not much fruits selection, only 2 types..

corporate customer between 40 and 50 years

04.03.19

7.1 Good

Positive location is superb! Negative bathroom is a bit dirty

corporate customer between 40 and 50 years

04.03.19

8.1 Very good

Positive - Friendly staff, one of cust service WhatsApp me for confirmation. - Lots of breakfast menus. - Value for money (not to pricey) Negative - Bathroom only filled with 2 towels no small towel at the wastafel also didn't provided with comb. - building is rather old

corporate customer between 30 and 40 years

03.03.19

7.4 Good

Positive food have lots of options which is good Negative room so gloomy and dark, but its fine as long as you can sleep well