Hotel Mercure Surabaya - 4 HOTEL INFO stars

This is what awaits you:

Our whole crew would like to warmly welcome you to the Mercure Surabaya. The Mercure by Accor family enthusiastically welcomes you to the Mercure Surabaya! If you need a car, you can rent one directly from the hotel reception and use hotel parking during ...
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Hotel description Mercure Surabaya

Our whole crew would like to warmly welcome you to the Mercure Surabaya. The Mercure by Accor family enthusiastically welcomes you to the Mercure Surabaya! If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. The hotel's visitors are provided with a free newspaper delivered once a day. Access to the WiFi connection is available from the public areas in the hotel. Make yourself at home Our clientele are welcome to leave your valuables at our safe at the reception. The upper floors of the comfortable hotel are reached easily with the elevator. Within the hotel a lobby is included. The hotel dining room and café-bistro will ensure that you never go hungry. Where you will stay Every single hotel room is kept to the right temperature by air conditioning. Each hotel guest enjoys the cable television for visual and audio entertainment that is available in every room. If you happen to have some time to kill, you can enjoy some satellite TV in your room. Apart from the other great conveniences, we also feature a jacuzzi. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 2007, Last complete renovation 2014, Number of floors 14, Total number of rooms 257, Rooms with connecting door 7, Number of suites (separate rooms) 19, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Trade fair/conference hotel, child-friendly hotel, No-smoking room 163

AddressShow map

Jl Raya Darmo 68 - 78, 60264 Surabaya, Indonesia


  • Station (Gubeng Station) 4.0 km
  • City centre (Surabaya) 3.83 km
  • Airport (Juanda International Airport (SUB)) 12.06 km

Service times

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Coach parking space at hotel
  • Restaurant(s) 4
  • Hotel bar
  • Café/bistro
  • Disco
  • Children's playground
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Fitness room
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Fitness centre
  • Door with security lock in 0 rooms
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Guest room doors self closing
  • Video surveillance recorded 24 hrs a day

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Fax connection
  • Room safe
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • ATM
  • Classic concierge service
  • Express check-out
  • Porter service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Laundry service
  • Shoe-polishing machine
  • Hairdresser/barber
  • Babysitter

Hotel location

Jl Raya Darmo 68 - 78, 60264 Surabaya -

Evaluations of Mercure Surabaya

Overall 18 ratings, including comments: 13 ratings
7.4 / 10
Average rating of all hotel guests
88% of all hotel guests would recommend this hotel to their friends
Corporate customers
8.0 / 10
October 2019

location is superb!

the room is quite small

Corporate customers
7.7 / 10
March 2019

Everything was good, except there's not much fruits selection, only 2 types..

Corporate customers
7.1 / 10
March 2019

location is superb!

bathroom is a bit dirty

Corporate customers
8.1 / 10
March 2019

- Friendly staff, one of cust service WhatsApp me for confirmation. - Lots of breakfast menus. - Value for money (not to pricey)

- Bathroom only filled with 2 towels no small towel at the wastafel also didn't provided with comb. - building is rather old

Corporate customers
7.4 / 10
March 2019

food have lots of options which is good

room so gloomy and dark, but its fine as long as you can sleep well

Corporate customers
8.7 / 10
March 2019

Location and room.


Corporate customers
10 / 10
December 2018

Service par excellence by Mercure Surabaya Team. Caring, Friendly, Supportive, Helpful, and Professional Grooming Special recommendation for outstanding services by following personnel - Diane Laurentia - Mia, Irma, Renita - Reza, Yoga, Ari, Ilma, Wulan - Vina, Deby

Corporate customers
8.4 / 10
March 2018

The staff and management in the entire hotel have a very caring attitude and service par excellence.

Corporate customers
4.7 / 10
November 2017

the pillow sheet & towel are dirty & smells not good ! The Bathroom was not clean as it should be. TV picture quality is bad!

Corporate customers
5.3 / 10
October 2017

The have many meeting rooms for seminars and a big conference/ ballroom. All activities can be under 1 roof.


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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information