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Center 0.50 km Train station 2.00 km Airport 35.00 km
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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HOTEL INFO. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol
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Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars
8.9

12 Evaluations

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28.03 - 29.03Rooms:1 - Guests:1

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Your travel dates
  • Arrival: 28.03.2023
  • Depature: 29.03.2023
  • Duration: 1
  • Traveller: 1
  • Rooms:
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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HOTEL INFO. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

In the name of our whole crew, we welcome you happily to the JW Marriott Hotel Surabaya. When you stay at a hotel that is a part of the Marriott family you can be assured that all of your needs will fulfilled. Spa Hotels abound, but the JW Marriott Hotel Surabaya is a great choice to fulfill all of your needs and expectations. Book with us and find out! Ask our qualified reception team for details on car hire and feel free to use hotel parking during your stay. Free daily newspapers are available for the hotel guests. Make yourself at home Our accommodating provides a lift for guests of this hotel. The lobby in the entrance is sure to make a great first impression. Culinary greetings from the kitchen Try the yummy tasty snacks in our delightful café-bistro - or visit the high-quality dining room for a hearty bite to eat instead. The restaurant at the hotel also serves halal food. Where you will stay In the air-conditioned hotel rooms we provide coffee making facilities, cable TV, a desk and a minibar. Your room has newspapers awaiting you that keep you up-to-date on international news. The clientele of the hotel can keep their valuable possessions secure by using the strong box provided in all rooms. An easy-to-use landline can be found in every single hotel room. While relaxing in your room you can turn on the radio and listen to some tunes. You will find a kitchenette, a microwave and a refrigerator in our rooms. A trouser press can be found in your room for your convenience. Slide in your favourite movie in your room's DVD-player. Every bathroom has a bathtub for your convenience. The use of bathrobes and the hair-drier in each of our fetchingly furnished rooms is complimentary. Relax or be active The sauna and jacuzzi are perfect when seeking a peaceful location in the hotel.

Hotel data

Hotel built in 1996, Last complete renovation 1996, Last partial renovation 2016, Number of floors 25, Total number of rooms 3538, Number of suites (separate rooms) 17, Number of apartments 29, Hotel, Trade fair/conference hotel,

Reception open
Not occupied

Reception manned at weekends
Not occupied

Check-In : -
Check-Out : -

Accepted payment methods

The following credit cards are accepted by JW Marriott Hotel Surabaya :

Diners Club Visa Eurocard/MasterCard American Express Japan Credit Bureau (JCB Intl.) Discover

Service & facilities

  • Reception (lobby)
  • Elevator
  • Restaurant(s) 7
  • Hotel bar
  • Café/bistro
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Health and beauty center
  • Beauty parlor
  • Automatic emergency wake-up alarm
  • Fitness centre
  • Breakfast
  • Halal food available

Room facilities

  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Telephone in the bathroom
  • Voicemail
  • Fax connection
  • Room safe
  • Mini-bar
  • Kitchenette
  • Fridge
  • Coffee machine/tea-maker
  • Microwave oven
  • Ironing machine for pants
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Temperature controls
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathrobes
  • DVD player
  • TV with international news channel

In-house services

  • Safety deposit boxes at reception
  • Ice machine
  • Air conditioning in public areas
  • ATM
  • Classic concierge service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Laundry service
  • Shoe-polishing machine
  • Room service
  • Store/mini supermarket
  • Hairdresser/barber
  • Limousine service
  • Medical service

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JW Marriott Hotel Surabaya

Location and distance

Center: 0.50 km - Surabaya

Airport: 35.00 km - Surabaya Juanda International Airport

Train station: 2.00 km - Pasar Turi Train Station

Frequently asked questions about JW Marriott Hotel Surabaya

How was the JW Marriott Hotel Surabaya rated on average?
On average, the JW Marriott Hotel Surabaya was rated 8.9 by 12 former guests.
What time does check-in start at JW Marriott Hotel Surabaya?
Check-in is from 13:37.
Until what time do you have to check out?
The JW Marriott Hotel Surabaya requires you to leave your room by 13:37.
How far is the distance to the nearest train station?
The nearest train station is 2 kilometers from the JW Marriott Hotel Surabaya.
How far is the distance to the nearest airport?
The nearest airport is 35 kilometers from the JW Marriott Hotel Surabaya.
Is the hotel JW Marriott Hotel Surabaya centrally located?
The JW Marriott Hotel Surabaya is approximately 0.5 kilometers from the city center.
Is there parking for hotel guests at the JW Marriott Hotel Surabaya?
Unfortunately, there are no parking facilities available for hotel guests of the JW Marriott Hotel Surabaya.
What are the breakfast times at the JW Marriott Hotel Surabaya?
Breakfast is not available at the JW Marriott Hotel Surabaya.
Is it possible to cancel the booking at the JW Marriott Hotel Surabaya free of charge?
Unfortunately, you cannot cancel this hotel free of charge.
How can I pay at the JW Marriott Hotel Surabaya?
The hotel offers the following payment options:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Discover

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Evaluations of JW Marriott Hotel Surabaya

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
12 Evaluations 8 including comments:
8.9 / 10

corporate customer between 40 and 50 years

24.02.20

8.4 Very good

Positive Gastronomy Locations Bedroom Fast Check in/Out Negative Pillow Only 2 bottles of water? no free bar? Lighting control (difficult to access in the dark)

corporate customer between 30 and 40 years

31.05.19

9.1 Excellent

Positive Friendliness and hospitality Quality of the food

corporate customer between 40 and 50 years

24.09.18

10 Excellent

Positive It caught me by surprise that the price was a culinary package, including the lunch and dinner. Really value for money!

couple between 40 and 50 years

08.01.18

8.1 Very good

Positive breakfast, swimming pool, fitness facility Negative -Free mineral water only 2 bottles? -Pillow too soft

corporate customer between 40 and 50 years

03.08.17

5.4

Positive comfortable room Negative need to pay for breakfast

anonymous between 50 and 60 years

06.05.12

9.6 Excellent

Positive Very helpfull and friendly staff, good lounge with excellent breakfast.

couple up to 30 years

12.07.07

10 Excellent

Positive perfect service!!!!!!!!!!