JW Marriott Hotel Surabaya - 5 HOTEL INFO stars

This is what awaits you:

In the name of our whole crew, we welcome you happily to the JW Marriott Hotel Surabaya. When you stay at a hotel that is a part of the Marriott family you can be assured that all of your needs will fulfilled. Spa Hotels abound, but the JW Marriott Hotel ...
Show all hotel and room details

Hotel description JW Marriott Hotel Surabaya

In the name of our whole crew, we welcome you happily to the JW Marriott Hotel Surabaya. When you stay at a hotel that is a part of the Marriott family you can be assured that all of your needs will fulfilled. Spa Hotels abound, but the JW Marriott Hotel Surabaya is a great choice to fulfill all of your needs and expectations. Book with us and find out! Ask our qualified reception team for details on car hire and feel free to use hotel parking during your stay. Free daily newspapers are available for the hotel guests. Make yourself at home Our accommodating provides a lift for guests of this hotel. The lobby in the entrance is sure to make a great first impression. Culinary greetings from the kitchen Try the yummy tasty snacks in our delightful café-bistro - or visit the high-quality dining room for a hearty bite to eat instead. The restaurant at the hotel also serves halal food. Where you will stay In the air-conditioned hotel rooms we provide coffee making facilities, cable TV, a desk and a minibar. Your room has newspapers awaiting you that keep you up-to-date on international news. The clientele of the hotel can keep their valuable possessions secure by using the strong box provided in all rooms. An easy-to-use landline can be found in every single hotel room. While relaxing in your room you can turn on the radio and listen to some tunes. You will find a kitchenette, a microwave and a refrigerator in our rooms. A trouser press can be found in your room for your convenience. Slide in your favourite movie in your room's DVD-player. Every bathroom has a bathtub for your convenience. The use of bathrobes and the hair-drier in each of our fetchingly furnished rooms is complimentary. Relax or be active The sauna and jacuzzi are perfect when seeking a peaceful location in the hotel.

Hotel data

Hotel built in 1996, Last partial renovation 2016, Number of floors 25, Total number of rooms 407, Number of suites (separate rooms) 17, Number of apartments 29, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Trade fair/conference hotel

AddressShow map

Jalan Embong Malang 85-89, 60261 Surabaya, Indonesia


  • City centre (Surabaya) 2.14 km
  • Airport (Juanda International Airport (SUB)) 13.08 km

Service times

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Restaurant(s) 7
  • Hotel bar
  • Café/bistro
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Beauty parlor
  • Automatic emergency wake-up alarm
  • Fitness centre
  • Breakfast
  • Halal food available

Room facilities

  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Telephone in the bathroom
  • Voicemail
  • Fax connection
  • Room safe
  • Mini-bar
  • Kitchenette
  • Fridge
  • Coffee machine/tea-maker
  • Microwave oven
  • Ironing machine for pants
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Temperature controls
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathrobes
  • DVD player
  • TV with international news channel

In-house services

  • Safety deposit boxes at reception
  • Ice machine
  • Air conditioning in public areas
  • ATM
  • Classic concierge service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Laundry service
  • Shoe-polishing machine
  • Store/mini supermarket
  • Hairdresser/barber
  • Limousine service

Hotel location

Jalan Embong Malang 85-89, 60261 Surabaya -

Evaluations of JW Marriott Hotel Surabaya

Overall 12 ratings, including comments: 8 ratings
8.8 / 10
Average rating of all hotel guests
100% of all hotel guests would recommend this hotel to their friends
Corporate customers
8.4 / 10
February 2020

Gastronomy Locations Bedroom Fast Check in/Out

Pillow Only 2 bottles of water? no free bar? Lighting control (difficult to access in the dark)

Corporate customers
9.1 / 10
May 2019

Friendliness and hospitality Quality of the food

Corporate customers
10 / 10
September 2018

It caught me by surprise that the price was a culinary package, including the lunch and dinner. Really value for money!

Corporate customers
8.1 / 10
January 2018

breakfast, swimming pool, fitness facility

-Free mineral water only 2 bottles? -Pillow too soft

Corporate customers
5.4 / 10
August 2017

comfortable room

need to pay for breakfast

Family with children
9.6 / 10
May 2012

Very helpfull and friendly staff, good lounge with excellent breakfast.

Corporate customers
10 / 10
July 2007

perfect service!!!!!!!!!!

Other customers also found these hotels of interest

Jalan Embong Malang 25-31
60261 Surabaya, Indonesia
10 / 10
No. 54-58 Jalan Kedungdoro
60251 Surabaya, Indonesia
7.9 / 10
Jalan Tunjungan 65 Kec Genteng 60275
60275 Surabaya, Indonesia
9.7 / 10
Jl. Kedungsari No.29 Surabaya
60263 Surabaya, Indonesia
Jalan Tunjungan 51
60275 Surabaya, Indonesia
Jl. Kedung Doro No 1-3
60261 Surabaya, Indonesia

Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information