Style of hotel and ambience
Modern comfort and professional service characterize the Holiday Inn Essen City Centre. The rooms are tastefully furnished and equipped with many amenities including Wi-Fi. In the summer, the garden terrace invites to dine outside. Moreover, the hotel provides various conference rooms and a fitness room with sauna.
Special features of the hotel
Complimentary WLAN and/or LAN access for all guests*complimentary coffee- and tee bar*complimentary Pay-TV*complimentary sauna and mini-gym* Pleae note, that our american breakfast buffet will be charged with € 19,00 per person and day.Up to 2 children under the age of 18 stay for free when sharing their parents' room.
Hotel built in 1996, Number of floors 7, Total number of rooms 168, Number of single rooms 5, Number of double rooms 163, Number of suites (separate rooms) 19, Earliest check-in 14:00, Latest check-out 12:00, Hotel, City hotel, No-smoking room 137, DEHOGA Rating 4, DEHOGA Rating valid until 2019-11-30
Frohnhauser Strasse 6, 45127 Essen, Germany
- Station (Essen Hauptbahnhof) 0.88 km
- City centre (Essen) 0.5 km
- Airport (Düsseldorf International Airport (DUS)) 24.86 km
- Highway (A40 - Essen-Zentrum) 1.2 km
- Diners Club
- American Express
- Japan Credit Bureau (JCB Intl.)
Accepted payment methods
- Hotel-owned car park
- Marked disabled parking space
- Restaurant(s) 1
- WLAN with Internet access in lobby
- Fitness centre
- WLAN with Internet access in rooms
- Wheelchair-friendly rooms in accordance with DIN 18024, 18025
- Satellite TV
- Telephone on the desk
- Fax connection
- Coffee machine/tea-maker
- DSL/broadband Internet access
- Safety deposit boxes at reception
- Ice machine
- Business center
- Laundry service
- Use of an Internet terminal at the hotel
- Free use of the sauna
- WLAN in room
Evaluations of Holiday Inn ESSEN - CITY CENTRE
location - close to city centre - reasonable walk to HBF
room was at courtyard side - some acoustic noise
Very small and old fashioned room, breakfast was very poor
Competent people, friendliness
High tarif for old fashion rooms Inadequation between the room I booked and the room I got (lack of twin beds)
extremly good breakfast!
Room is large and comfortable.
Rooms do not have individual A/C or climate controls. Must open windows to get air in the rooms but that makes the room too noisy unless the room is on upper floor aand in the back.
Near to the Essen city center
Be careful with the Lobby Staff! Before checking-in and providing your card for payment or authorization, thoroughly clarify, which amount of money will be actually blocked on your card. I had a bad case. I've provided my debit card when checking in. The staff told me that no amount of money will be blocked, and they will run an authorization upon it, just for the security reason (as in every convenient hotel). After that, every day they blocked 120 EUR on my card by this authorization. But it's ok with it, since it was the daily cost for the room. But, the staff didn't explained this upon the moment of check-in - this was the first inconsistency. However, on the 3rd day they have blocked 500 EUR. When I arrived to the hotel and asked for explanation, the staff explained that it's the system behaviour (??) and they will unlock this amount upon my chec-out. But on that moment, they already blocked 860 EUR on my card, that was 140 EUR more than my actual hotel stay price, that was 720EUR - inconvenience number 2. I should say, that also I supposed to check-out one day earlier, and I've warned about that the staff before - so my hotel stay price should has been 600 EUR. they didn't change anything - inconvenience number 3. On the day of my check out, the staff made a pyment run, without unlocking the previously blocked amount, as they told me before. So, on that moment, the amount of 1460 EUR was blocked on my card. The staff assured me that previously blocked amount will be unlocked within 24 hours - inconvenience number 4. However it was not. I had to call to the hotel an argue with the staff (which speaks english badly!), to unlock it. And only after my demand to speak with the manager, they have run some transactions, unlocking money, but not all of them, and still the amount of 240 EUR were still blocked and as it is now - inconvenience number 5. They should be unclocked automatically after 30 days. Making a summary, I didn't have such problems before. Even in the 5star hotel chain like InterContinental or Rixos, they dont run any blocking transactions. Only just for authorization. And you usually pay the precise amount when checking out. I consider the staff of this hotel as Inadequate. Do I really need to argue by the phone to sort things out that are basic?? Be careful while staying in this hotel.
Staff and people were extremely nice and helpfull. I would stay there again.
thought the quality of the Hotel for the price should have been better quality
Location is really very central.
Room looked used. Not sure if the sheets on the bed were really not used before. Same with towel in bathroom
The restaurant stays only open till 10... no alternatives to be found in the vincinity. If you're arriving late, you're gonna be hungry. In the morning I couldn't find a seat in the restaurant to have breakfast. Due to a bus or two of tourists, the restaurant was completely filled and I had to sit outside to have my breakfast.
- price was 107,- instead of 90,- - calls from the receiption during sleep - poor car pool too expensive