Hotel Arcotel Onyx in Hamburg - 4 HOTEL INFO stars

This is what awaits you:

  • Use of an Internet terminal at the hotel
  • WLAN in room

Hotel description Arcotel Onyx

ARCOTEL Onyx, Hamburg


Immerse yourself in the intimate and inviting atmosphere of the supremely stylish Arcotel Onyx in the fashionable and vibrant Hamburg district of St. Pauls. Luxurious amenities and a warm welcome from attentive staff awaits guests at this dynamically designed hotel, in addition to a state of the art fitness suite and a sublime spa. The exceptional location of the hotel means guests can enjoy easy access to the city's stunning sights; enjoy an idyllic wander around the harbour at sunset, marvel at architectural masterpieces in the historic city centre or watch an exhilarating musical in a nearby theatre. However you decide to spend your romantic retreat, the helpful staff are on hand to offer insightful tourist advice and other convenient services.


Sink into the supreme softness and premium quality of the expansive mattresses in every bright and neutrally decorated room. Exclusively designed furniture and opulent soft furnishings compliment a luxurious array of amenities featured in every room; enjoy the crisp picture of your satellite television, a refreshing beverage from the mini bar and high speed internet. Admire gorgeous city vies from the comfort of your window seat while sipping a freshly brewed cup of quality tea.


Indulge in tasty pastries and creamy cheeses or stay healthy with fresh fruit and crunchy muesli at the varied breakfast buffet. Peruse the daily newspapers and sip freshly ground coffee in the bright and ambient settings of the Weiner breakfast bistro. Take a break from sightseeing to spoil your taste-buds at the Bar Weiner Café; a decadent selection of creamy cakes and Viennese specialties made on the on-site patisserie are served amongst speciality hot beverages in the inviting surroundings of the café.

The whole building is equipped with WLAN internet access. To relax and unwind, guests may use the hotel's spa and fitness area free of charge. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 2012, Number of floors 7, Total number of rooms 215, Number of single rooms 0, Number of double rooms 215, of which are suitable as three-bed rooms 11, Rooms with connecting door 4, Number of suites (separate rooms) 4, Number of junior suites 7, Number of apartments 2, Number of rooms with air conditioning 215, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Number of luxury rooms 176, Number of business rooms 25, Hotel, City hotel, Business hotel, Art/design hotel, Trade fair hotel, child-friendly hotel, No-smoking hotel, VARTA certified business hotel 411806, No-smoking room 215, Hypoallergenic rooms 2, Family rooms available 7, Children's beds/cots 7, DEHOGA Rating 4, DEHOGA Rating valid until 2018-09-10

AddressShow map

Reeperbahn 1 a, 20359 Hamburg, Germany


  • Station (Hamburg Hbf) 2.59 km
  • City centre (Hamburg) 1.65 km
  • Airport (Hamburg Airport (HAM)) 9.08 km
  • Highway (A255 - Abzweig Veddel - Anschluß Neue Elbbrücken) 4.31 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

4:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal
  • Car park is directly by hotel
  • Car park is a 0-minute walk away
  • Secure parking
  • Marked disabled parking space
  • Garage in the hotel Fee per 24 hours 20 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
  • Hotel bar
  • Café/bistro
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Security guards
  • WLAN with Internet access in lobby
  • Mobile phone reception
  • Door with spy-hole in 215 rooms
  • Door with security lock in 215 rooms
  • Breakfast from 06:00 o'clock to 10:00 o'clock
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0 EUR
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Room safe
  • Coffee machine/tea-maker in 37 rooms
  • Centrally controlled air conditioning
  • Temperature controls in 215 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access in 215 rooms
  • TV with international news channel

In-house services

  • Large dogs permitted Fee per day 15 EUR
  • Pets permitted Fee per day 15 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Classic concierge service
  • Gift vouchers available for Übernachtungen
  • Express check-out
  • Porter service Cost per item 0 EUR
  • Free daily newspapers
  • Business center
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 3 day(s)
  • Medical service

Hotel location

Reeperbahn 1 a, 20359 Hamburg - St. Pauli

Evaluations of Arcotel Onyx

Overall 553 ratings, including comments: 290 ratings
8.6 / 10
Average rating of all hotel guests
94% of all hotel guests would recommend this hotel to their friends
Corporate customers
6.7 / 10
June 2019

room was big, and the bed was confortable downstairs there's a bar and they also have some snacks if you're hungry Gym is small, but as I was there I was the only one - also they have a nice lounge with tea and free apples (pretty nice after hitting the gym)

I asked for an iron several days and they said that none are available.. After I left I was charged because ´´I used the minibar´´ - which did not happen. Also a colleague whom I was travelling with got the same issues which are really not pleasant.

Corporate customers
9.3 / 10
September 2018

Location, friendly staff, amenities.

5.7 / 10
March 2018

The room was interestingly decorated - a plus.

No opportunity to wash your hands in the toilet room. Poor quality of breakfast, especially sausage and cheese. For this price, we spent close to 500 € for two nights I expect definitely more. Apart from that the bathroom room was not properly prepared on arrival, which was fixed for the second day (we didn't notice it immediately and reported it only on next morning.)

Couple over fourty under fifty
9.4 / 10
August 2016

Hotel was lovely and good price. Beds and pillows were comfy. Room was very clean. Reception area was nice as were the staff.

Hotel is right at the start of Reeperbahn which is not an area that everyone will like...

Couple under thirty
8.3 / 10
August 2015

Sehr sauber, tolles Zimmer, sehr bequemes Bett

Kein Waschbecken bei der Toilette, Frühstück zu teuer

Corporate customers
8.0 / 10
July 2013

New and clean.

NO sink in WC-room // No low-power led-light for orientation in dark // no hook for clothing in bath-room // P-garage VERY hard to find // no name on building, coming by car (navigator) // breakfast very expensive // car-parking not included.

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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