Hotel Lexington Griffin Gate Marriott Resort & Spa

corporate customer between 30 and 40 years

19.04.10

5.5 Sufficient

Positive The staff at this hotel is very friendly and helpful. It makes my stay more pleasant each week when I am recognized upon arrival and during my stay. They go out of their way to make sure that I am as comfortable as I can be while away from home.

corporate customer between 30 and 40 years

13.12.09

4.4 Appealing

Negative I've been a guest at this location since September and every week it seems that I have an issue with my stay. I requested a refrigerator as part of my reservation. Upon check-in and arrival, there was no refrigerator in my room. I called the next day from

corporate customer between 30 and 40 years

07.12.09

4.7 Appealing

Positive The evening housekeeping supervisor was very quick to respond to the fact that my room had not been cleaned upon my return one evening. He cleaned the room himself and did a very thorough job in a short amount of time. Negative Upon returning to my room from work one evening, I found that my room had not been cleaned. I did not have the 'do not disturb' sign on my door. My room was not cleaned and I was quite irate to return to a room that had not been cleaned - dirty towels, un

corporate customer between 30 and 40 years

12.11.09

6.8 Satisfying

Negative Again, I was placed in a small room with the small bathroom and on the farthest end away from the Concierge lounge. I did not make my arrival until after midnight Sunday and very disappointed and apprehensive about having to walk so far with my luggage in

corporate customer between 30 and 40 years

11.11.09

7.2 Good

Positive I liked the room this week. It was a larger room, with a separate vanity, bathroom, and shower - which is very important. And the room was located on the same side as the Concierge lounge.