HOTEL INFO
PRICE GUARANTEE


Our trusted
money-back promise






Our trusted money-back promise

HOTEL INFO price guarantee: always the best offer - our money-back promise

With HOTEL INFO, you always choose right - guaranteed. Find the offer at another provider for a lower price, and we'll refund the difference. Of course, the price comparison is only valid if the compared offers match in their conditions.

Let us know within 24 hours of booking at HOTEL INFO by sending an e-mail to info@hotel.info about the lower rate, including screenshots and the web address of the cheaper offer. Please read the detailed Applicable Regulations.

APPLICABLE REGULATIONS

Please check whether the following conditions are met:

  1. Does the compared offer constitute a price that is available for any customer (no special terms, loyalty programs, coupons, etc.)?
  2. Does the period of travel (arrival and departure date) match?
  3. Is it the same room type?
  4. Is the same type of catering included (e.g. breakfast)?
  5. Are the terms of payment as well as information on currency and tax identical?
  6. Are the cancellation conditions the same?


If you can answer these 6 questions with 'yes', then please contact us within 24 hours after making your reservation at HOTEL INFO by sending an e-mail about the lower rate to info@hotel.info. Our Customer Service will personally take care of this matter and will get back to you.



In order to compare the offers, we will need:

  1. Your HOTEL INFO booking number (see booking confirmation)
  2. The site (e.g. www.abc-travels.com) on which you have found the lower rate
  3. Detailed information on the price of the other offer
  4. Screenshots of this offer (price and terms must be legible clearly)


Please understand that we can not consider incomplete emails, offers for different conditions and offers that are no longer available for booking. Furthermore, offers for an arrival on the day of booking are excluded In these cases, your current booking with its original cancellation conditions stays active.