Hotel The Alana Surabaya - 4 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Parking directly by the hotel
  • Welcome drink

Hotel description The Alana Surabaya

In the name of our entire staff, we welcome you happily to the The Alana Surabaya. As a member of the Aston International Hotels, Resorts & Residences family, the The Alana Surabaya is part of a network dedicated to providing you with total satisfaction with your accommodation. You can leave your car in one of the many parking spaces while you are staying in the hotel. Free for you We provide our guests with a refreshing welcome drink and free bottle of water. Guests are invited to use the hotel sauna free of charge. We refill your room's minibar once free of charge. When booking with us, you will enjoy complimentary parking at the hotel. Our hotel's wireless internet can be used in the spacious public areas. Make yourself at home Leave valuables in our hotel safe. The lift to the upper floors makes it easy to reach your comfy room. The lobby is under constant video surveillance. Where you will stay Desks are a standard comfort in all of the hotel rooms. When staying with us, our guests are supplied with a convenient landline, a television (cable) as well as a minibar filled with a large selection of beverages that can be found in every single room. International newspapers are available in each of the rooms. In each and every room we have included a strong box, so that our clientele can keep their valued items secure. Switch off and relax in the sauna in the hotel. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Total number of rooms 162, Number of single rooms 60, Number of double rooms 20, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, No-smoking room 20

AddressShow map

Jln. Ketintang Baru no. 10-12, 60231 Surabaya, Indonesia


  • City centre (Surabaya) 8.01 km
  • Airport (Juanda International Airport (SUB)) 9.16 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

2:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Visa
  • Eurocard/MasterCard

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Secure parking
  • Security patrolled car park
  • Indoor pool
  • Sauna
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Breakfast
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators

Room facilities

  • WLAN with Internet access in rooms
  • Cable TV
  • TV remote control
  • Desk
  • Telephone by the bed
  • Telephone on the desk
  • Room safe
  • Mini-bar
  • Temperature controls
  • Hairdryer
  • TV with international news channel

In-house services

  • Hotel safe
  • Express check-out
  • 1 bottle of mineral water
  • Parking directly by the hotel
  • Welcome drink
  • Free use of the sauna
  • 1 mini bar refill
  • WLAN in room

Hotel location

Jln. Ketintang Baru no. 10-12, 60231 Surabaya - Jawa Timur

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information