Steigenberger Hotel Hamburg - 5 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • WLAN in room

Hotel description Steigenberger Hotel Hamburg

A perfect location for city travellers

The Steigenberger Hotel Hamburg, situated right on Alster canal, offers an ideal location for exploring the city. You reside in the heart of the metropolis, surrounded by the Inner Alster (lake), the jetties, Speicherstadt (warehouse district) and the event ship 'Großer Michel'. The fish market is within walking distance.

Your accommodation at a glance

The spacious rooms also offer discerning guests a comfortable lodging. Upscale interiors, tasteful decorations and feel-good colours create an elegant ambience. A bathtub and writing desk, as well as extra-long and wide beds, belong to the many amenities.

Look forward to sophisticated gastronomy

Your host spoils you with diverse gastronomy and culinary events. The stylish wellness and fitness area with a view of the skyline contributes likewise to your well-being. To top it off, attractive event rooms are available for both private and business gatherings.

Hotel data

Total number of rooms 233, Number of single rooms 1, Number of double rooms 232, of which have 2 separate beds 74, of which have a double bed 85, Rooms with connecting door 74, Number of suites (separate rooms) 6, Number of junior suites 6, Number of rooms with air conditioning 233, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair hotel, Trade fair/conference hotel, Certified Spa Hotel, Certified Luxury Hotel, VARTA certified business hotel 15321, VDR certified business hotel, No-smoking room 233, Children's beds/cots 5, Extra-long (over 2m) beds in 233 rooms, Air Plus Meeting Card, DEHOGA Rating 5, DEHOGA Rating valid until 2018-08-19

AddressShow map

Heiligengeistbrücke 4, 20459 Hamburg, Germany


  • Station (Hamburg Hbf) 1.0 km
  • City centre (Hamburg) 0.5 km
  • Airport (Hamburg Airport (HAM)) 12.0 km
  • Highway (A255 - Abzweig Veddel - Anschluß Neue Elbbrücken) 3.33 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

4:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Electronic cash
  • Travelers' checks
  • Billing to corporate account possible

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Parking for women at hotel
  • Marked disabled parking space
  • Garage in the hotel Fee per 24 hours 26,00 EUR
  • Restaurant(s) 1 open from 11:00.00 until 23:00.00
  • Hotel bar
  • Café/bistro
  • Open-air restaurant/beer garden, etc.
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • WLAN with Internet access in lobby Fee per day 0,00 EUR
  • Mobile phone reception
  • WLAN operator M3
  • Breakfast from 06:30 o'clock to 11:00 o'clock
  • Vegetarian food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking area equipped with lights
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Automated external defibrillator on site (AED)

Room facilities

  • WLAN with Internet access in rooms Provider M3
  • Cable TV
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Radio
  • Desk
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Telephone in the bathroom
  • Voicemail
  • Analogue modem connection in 233 rooms
  • Room safe
  • Mini-bar
  • Ironing machine for pants in 87 rooms
  • Centrally controlled air conditioning
  • Centrally controlled ventilation
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Large dogs permitted Fee per day 25,00 EUR
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • ATM
  • Changing mat for babies
  • Classic concierge service
  • Express check-out
  • Porter service
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • WLAN in room
  • Room service from 00:00.00 until 23:59.00

Hotel location

Heiligengeistbrücke 4, 20459 Hamburg - Neustadt

Evaluations of Steigenberger Hotel Hamburg

Overall 409 ratings, including comments: 217 ratings
8.5 / 10
Average rating of all hotel guests
90% of all hotel guests would recommend this hotel to their friends
Private Solo traveller
9.3 / 10
March 2015

Das Hotel ist sehr ruhig!

Private Solo traveller
3.4 / 10
November 2014


Very low old bed`s. Rooms need urgently to be refurbished. Kein Ambiente!

9.9 / 10
April 2014

Everything was top! Our favorite Hotel in Hamburg

Corporate customers
6.5 / 10
October 2013

The location in the centre of the city.

How can a breakfast cost 28.-- €! Even with the new german tax regulations (different VAT rates for room and breakfast) this is a shame.

Corporate customers
5.7 / 10
June 2012

comfortable, competent staff

the room was cold...and it was not possible to get comfortable temp's

Corporate customers
8.2 / 10
February 2012


Too expensive compared to included service. Breakfast should be included in the price and internet also (at least for an hour).

8.6 / 10
January 2012

The aircondition in my room was quite loud, had to be turned of for sleeping -> Noises in the room only average

Corporate customers
9.6 / 10
September 2011

I am allergic to feathers and the hotel could not provide me a pillow without feathers. Had a night without a pillow. I think I could expect an hotel like this having non allergic pillows.

Family with children
8.0 / 10
July 2011


Couple over fourty under fifty
7.4 / 10
July 2008

My vallet with credit cards and cash was stolen inside the hotel at the bar. The support from the staff was very poor, and the hotel as a 5 star haotel, does not have any security people. The staff was completely non- skilled to handle this situation!!!!! They were more interested in if I was able to pay, instead of helping med

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information