Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Shangri-La (Suzhou)

Center 6.00 km Train station 6.00 km Airport 75.00 km
9.1

9 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Shangri-La (Suzhou)
Hotel Shangri-La (Suzhou)
Hotel Shangri-La (Suzhou)
Hotel Shangri-La (Suzhou)
Hotel Shangri-La (Suzhou)
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business tariff details
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Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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Free benefit for all myHOTEL DE members
Both business & leisure travellers
business tariff
€0.00
Single room Standard-Tariff €122.75 Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HOTEL INFO guests in the hotel Shangri-La (Suzhou)

  • 1 bottle of mineral water
  • Free use of the sauna
  • Parking directly by the hotel
  • Free WiFi
  • Free garage in or directly by hotel
Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Shangri-La Hotel Suzhou sits in the heart of the Suzhou New District area and is located between the 28th and 51st floors of the Metropolitan Tower, one of the tallest buildings in Jiangsu province. The hotel provides 390 spacious and tastefully designed rooms and suites with magnificent views of the city.

This Suzhou luxury hotel is home to variety of Asian, Western and international restaurants that each offer the highest quality ingredients and gracious Shangri-La service. The hotel also hosts the city’s best nightlife, with the magnificent Club Red bringing people from all over the city to enjoy its dance floors and private rooms.

Shangri-La Hotel Suzhou offers 20 tastefully appointed two or three bedroom apartments with fully-fitted kitchens, complemented by a wide range of services and privileges, making it the premier address in the city for longer-staying guests to call home.

The hotel meeting facilities are preeminent in the area. The Grand Ballroom has a capacity of up to 800 seated dinner guests or over 1,200 people at a standing cocktail reception. The Metropolitan Ballroom, the hotel’s second ballroom, can hold up to 220 dinner guests. The hotel’s 5 function rooms cater to more intimate meetings or social gatherings. All rooms feature state-of-the-art audio/visual and lighting systems, and can be outfitted with multi-lingual translation and teleconferencing resources.

Complimentary WiFi Internet access service is provided in public area.Revel in the aroma and gastronomy of Shangri-La Hotel, Suzhou’s restaurants, bars and lounges.From Shang Palace’s Chinese fine dining to Nishimura’s authentic Japanese cuisine, diners will be spoilt for choice.If you are in the mood for a quiet drink and live entertainment, Lobby Lounge is the perfect spot. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 2007, Last partial renovation: 2014, Number of floors: 24, All-inclusive hotel, Children-friendly hotel, Women's hotel, Family hotel, City hotel, Trade fair/Conference hotel, Business hotel, Family-run hotel, Holiday hotel, Sport/Leisure hotel, All-season opened, Number of rooms: 390, Number of singlerooms: 265, Number of double rooms: 125, Number of suites/appartments: 27, Number of junior suites: 26, Number of apartments: 20, Number of rooms with air conditioning: 390, Number of non-smoking rooms: 237, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby, Free internet in room,

Reception open
During the week
Occupied 24 hours a day

Reception manned at weekends
Occupied 24 hours a day

Check-In: 14:00 p.m.
Check-Out: 12:00 p.m.

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Shangri-La (Suzhou):

Visa Japan Credit Bureau American Express China Union Pay Mastercard Electronic cash

Service & facilities

  • Garden/Park
  • Executive/Business floor
  • Reception (lobby)
  • Elevator
  • WiFi with internet access in lobby Price/Hour 0,00 CNY
  • WiFi with internet access in lobby Price/Day 0,00 CNY
  • Public internet terminal: Price/Hours: 0,00 CNY
  • Coach parking space at hotel
  • Security patrolled car park
  • Parking with charging facility for electric cars
  • Hotel-owned car park Price/Hour 0,00 CNY
  • Hotel-owned car park Price/Day 0,00 CNY
  • Free parking
  • Hotel-owned car park
  • EV charging station
  • Video surveillance of hallways
  • Smoke detectors
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Security guards
  • Video surveillance of hotel lobby
  • Sprinkler system
  • Fire alarm
  • Parking areas patrolled
  • Video surveillance recorded 24 hrs a day
  • Hotel stairways ventilated
  • Hotel auto-linked to fire station (Alarm automatically notifies fire station)
  • Hallways equipped with fire exstinguishers
  • Guest room doors self-closing
  • Parking area equipped with lights
  • Hotel has emergency lighting
  • Building meets all current local/state/country building codes
  • Hotel complies with country/state/local fire prevention laws
  • Audible smoke alarm in hallways
  • Visual alarms for the deaf/hard of hearing in public areas
  • Guest rooms accessed by interior entrances
  • Smoke detectors in all rooms
  • Audible smoke alarms in guest rooms
  • Emergency exits for each floor
  • All guest rooms equipped with sprinklers
  • Number of doors with spyhole in room: 390
  • Number of doors with security lock in room: 390
  • Childrens playground
  • Indoor swimming pool:
    Open 07:00 - 23:00
  • Sauna: Price 0,00 CNY
  • Fitness room:
  • Health and beauty center: 11:00 - 23:00
  • Fitness centre: Price 0,00 CNY
  • Breakfast: 06:30 - 10:00
  • Vegetarian food available
  • Selection of Chinese dishes in restaurant and room service
  • Kosher food available
  • Hotel bar
  • Wholefood available
  • Breakfast with Chinese dishes
  • Restaurant(s): 3
    06:30 - 21:00
  • Chop sticks
  • Menu

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • Cable TV
  • Telephone on the desk
  • Voicemail
  • Telephone in the bathroom
  • Satellite TV
  • TV remote control
  • Telephone by the bed
  • DSL/Broadband internet access in 390 rooms
  • WiFi in all rooms
  • Make-up mirror
  • Soundproof windows
  • Desk
  • Plan of emergency exits
  • Emergency information
  • Bathrobes
  • Hairdryer
  • Separate luggage storage
  • Full-length mirror
  • Bathroom with bathtub
  • Bathroom with shower
  • Room safe
  • Centrally controlled air conditioning
  • Temperature controls: : 390
  • Kitchenette in 2 rooms
  • Fridge in 2 rooms
  • Iron + ironing board in 390 rooms
  • Coffee machine/Tea-maker in 29 rooms
  • Chinese TV channel
  • Free tea supplies in room
  • Complimentary slippers provided in room

In-house services

  • Shoe-polishing service
  • Laundry service
  • 1 bottle of mineral water
  • Free use of the sauna
  • Parking directly by the hotel
  • Free WiFi
  • Free garage in or directly by hotel
  • Check-out terminal
  • Classic concierge service
  • Express check-out
  • Porter service:
  • DVD/Video rental
  • Secretarial services
  • Pets not allowed
  • Organized entertainment for guests
  • Business Center
  • Ice machine
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Hotel safe
  • Daily weather forecast in Mandarin
  • Mandarin log-in instructions for internet
  • Local map and destination/city information in Mandarin
  • Welcome booklet in Mandarin
  • DSL/Broadband internet access in all conference rooms
  • Audiovisual conference equipment
  • WiFi in all conference rooms Price/Hour 0,00 CNY
  • WiFi in all conference rooms Price/Day 0,00 CNY
  • Number of conference rooms: 10
  • Conference facilities for up to 1900 people

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Hotel Shangri-La (Suzhou)

Hotel Shangri-La (Suzhou): Location and distance

Center: 6.00 km - Suzhou

Airport: 75.00 km - Shanghai Hongqiao International Airport (SHA)

Train station: 6.00 km - Suzhou - Railway Station

Highway: 9.00 km

Frequently asked questions about Hotel Shangri-La (Suzhou)

How was the Hotel Shangri-La rated on average?
On average, the Hotel Shangri-La was rated 9.1 by 9 former guests.
How far is the distance to the nearest train station?
The nearest train station is 6 kilometers from the Hotel Shangri-La.
How far is the distance to the nearest airport?
The nearest airport is 75 kilometers from the Hotel Shangri-La.
Is the hotel Hotel Shangri-La centrally located?
The Hotel Shangri-La is approximately 6 kilometers from the city center.
Is there parking for hotel guests at the Hotel Shangri-La?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Coach parking space at hotel
  • Security patrolled car park
  • Parking with charging facility for electric cars
  • Parking areas patrolled
  • Parking directly by the hotel
Is free WiFi in the room included in the price?
Free WiFi in the room is included in the price.
What are the breakfast times at the Hotel Shangri-La?
Is it possible to cancel the booking at the Hotel Shangri-La free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
What times is the reception staffed?
Reception hours are as follows:
  • Weekdays: 24 hours busy.
  • Weekends: 24 hours busy.
How can I pay at the Hotel Shangri-La?
The hotel offers the following payment options:
  • Diners Club
  • Visa
  • Japan Credit Bureau
  • American Express
  • China Union Pay
  • Mastercard
  • Electronic cash

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Evaluations of Hotel Shangri-La (Suzhou)

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
9 Evaluations 6 including comments:
9.1 / 10

corporate customer between 50 and 60 years

21.01.18

9 Excellent

Positive Fitness center, restaurant, room, ... Negative Louange and restaurant closed too early by evening. 22:00 Will be better

corporate customer between 40 and 50 years

14.10.17

9.7 Excellent

Positive Location, size of room and comfort level. Negative There was a stain on the mini bar counter.