Hotel Shangri-La Hangzhou - 5 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Parking directly by the hotel
  • Use of an Internet terminal at the hotel

Hotel description Shangri-La Hangzhou

Shangri-La Hotel, Hangzhou is known throughout the region for its elegance and gracious service that is well above the offerings of other Hangzhou hotels.  The hotel has 382 architecturally distinctive and spacious guestrooms and all suites are equipped with complimentary broadband Internet access.  The rooms and suites are neatly spread across two hotel wings and three detached villas.

The hotel's Business Centre offer comprehensive business services that meet all guests’ requirements.The hotel's health club and recreational services are the region's finest.  Rent a bicycle and ride along the West Lake area and the paths winding through, or swim in the elegant indoor pool for relaxation.  Whatever your pleasure, your stay at Shangri-La Hotel, Hangzhou will complement the tranquil beauty of the historic West Lake.

Services and Facilities

Shangri-La Hotel, Hangzhou provides an extensive range of services and facilities. If you require a service that is not listed, below, please contact us and we will do our best to accommodate you.24-hour room serviceBabysitting/child careBusiness centreCar rental serviceComplimentary shoeshine serviceConference facilitiesExpress check-in and check-out servicesFacilities for the physically challengedFloristForeign exchange counterGift shopHair/Beauty/MassageLaundry and valet serviceNon-smoking roomsParking facilitiesPostal/courier services Safe deposit boxShopping arcadeTaxi and limousine serviceTravel agency/tour desk 


Coffee Garden:The unique and open buffet at Coffee Garden serves a blend of Asian and international food throughout the day.  With a patio for outdoor dining and barbecues, a constant variety and ever-changing menu is on display as the talented and friendly chefs take centre stage creating dishes to order.

Peppino:Delight in the flavours of Italy in Hangzhou's finest Italian restaurant.  The menu includes a wide range of favourites including fresh pastas, pizzas, with premium meats cooked to your liking.  The restaurant also has the city's finest wine cellar.

Shang Palace:Smoking Policy: Smoking is not permitted.Shang Palace is Hangzhou's finest restaurant for authentic Hangzhounese and Cantonese dishes. The team of talented local chefs creates aesthetically authentic dishes using the finest ingredients and spices.

Garden Bar:The hotel's Garden Bar is the perfect place to relax over an afternoon tea set, a pre-dinner cocktail or an evening of romance in the bar’s garden. Garden Bar offers live jazz entertainment. It is recognised as one of the hotel's most popular destinations.


160,000 sq. mtrs of rolling hills, lush greenery and beautifully landscaped gardens.Historical landmark.Distinctive traditional architecture.The hotel offers free parking permits. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1956, Last complete renovation 2009, Number of floors 7, Total number of rooms 380, Number of single rooms 244, Number of double rooms 136, Rooms with connecting door 90, Number of suites (separate rooms) 38, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Business hotel, Trade fair/conference hotel, Holiday resort, child-friendly hotel, No-smoking room 185, Mandarin speaking staff during the day

AddressShow map

No.78, Beishan Road, 310007 Hangzhou, China


  • Station (Hangzhou - Railway Station) 4.53 km
  • City centre (Hangzhou) 3.09 km
  • Airport (Hangzhou Xiaoshan International Airport (HGH)) 28.65 km

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

2:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • China UnionPay credit card

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park Fee per 24 hours 0,00 CNY
  • Secure parking
  • Security patrolled car park
  • Secure parking for bicycles/motorbikes
  • Coach parking space at hotel
  • Executive/business floor
  • Restaurant(s) 5
  • Hotel bar
  • Café/bistro
  • Indoor pool open from 06:00.00
  • Sauna
  • Whirlpool
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby Fee per day 0,00 CNY
  • Fitness centre
  • Breakfast
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Visual alarms for the Deaf/Hard of Hearing in public areas
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel restaurant menu in Mandarin
  • Selection of Chinese dishes in restaurant and room service
  • Breakfast with Chinese dishes
  • Chopsticks in hotel restaurant

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms Hourly rate 0,00 CNY Cost per day 0,00 CNY Provider 电信
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Cable TV
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Telephone in the bathroom
  • Room safe
  • Mini-bar
  • Centrally controlled air conditioning
  • Temperature controls
  • Centrally controlled ventilation
  • Windows for opening
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel
  • Complimentary slippers provided in room
  • Chinese TV channel
  • Water boiler in room
  • Free tea supplies in room
  • Chinese instant noodles in mini bar

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • DVD/video rental
  • Classic concierge service
  • Porter service
  • Business center
  • Car rental
  • Laundry service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Parking directly by the hotel
  • Use of an Internet terminal at the hotel
  • Free garage in or directly by hotel
  • WLAN in room
  • Store/mini supermarket
  • Hairdresser/barber
  • Babysitter
  • Local map and destination/city information in Mandarin
  • Adaptor for Chinese/US plugs
  • Welcome booklet in Mandarin
  • Daily weather forecast in Mandarin
  • Mandarin log-in instructions for internet
  • Chinese newspaper

Hotel location

No.78, Beishan Road, 310007 Hangzhou - Xihu

Evaluations of Shangri-La Hangzhou

Overall 11 ratings, including comments: 4 ratings
7.9 / 10
Average rating of all hotel guests
81% of all hotel guests would recommend this hotel to their friends

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