Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Puerto Palace (Puerto de la Cruz)

Center 1.00 km Train station 1.00 km Airport 22.00 km
8.1

57 Evaluations

Hotel Puerto Palace (Puerto de la Cruz)
Hotel Puerto Palace (Puerto de la Cruz)
Hotel Puerto Palace (Puerto de la Cruz)
Hotel Puerto Palace (Puerto de la Cruz)
Hotel Puerto Palace (Puerto de la Cruz)
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business tariff details
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business tariff
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ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HOTEL INFO guests in the hotel Puerto Palace (Puerto de la Cruz)

  • Free WiFi
  • Fruit bowl
  • Free garage in or directly by hotel

Located in a quiet residential area of Puerto de la Cruz, Hotel Puerto Palace is about 10 minutes away from the city centre. Here, in this valley in the North of the island, you will especially enjoy the extraordinary climate of the Canary Islands. Guests can enjoy a very mild climate throughout the year, thanks to the trade winds.

The hotel features 290 rooms, all with fully-equipped bathrooms and terrace with view of the sea or the mountain side.

Puerto de la Cruz is a city of 2 contrasting sides: on the one hand it is an idyllic fishing village, on the other hand it offers the atmosphere of an international city. Since the 60s, this combination has made the city very popular among tourists.

Our hotel offers 290 rooms (junior suites, double-rooms and single-rooms), all with complete bathroom, hairdryer, minibar, piped music, satellite TV, safety box and terrace with sea or mountain views. Our hotel offers 290 rooms (junior suites, double-rooms and single-rooms), all with complete bathroom, hairdryer, minibar, piped music, satellite TV, safety box and terrace with sea or mountain views. We also offer: our main restaurant for breakfast, buffet style lunch, and evening buffet or menu, restaurant, pool bar and hall bar. We also offer: our main restaurant for breakfast, buffet style lunch, and evening buffet or menu, restaurant, pool bar and hall bar. Reception hours: On business days: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 1990, Number of floors: 4, Trade fair/Conference hotel, Holiday hotel, Hiking hotel, Family hotel, All-season opened, Number of rooms: 314, Number of singlerooms: 36, Number of double rooms: 267, Number of twin-rooms: 100, Of which have a double bed: 167, Of which are suitable as three-bed rooms: 100, Number of rooms with internal connecting door: 10, Number of suites/appartments: 10, Number of junior suites: 10, Number of rooms with air conditioning: 314, Number of non-smoking rooms: 314, Children's beds/cots: 1, WiFi with internet access in rooms, Free internet in room,

Reception open
During the week
Occupied 24 hours a day

Reception manned at weekends
Occupied 24 hours a day

Check-In: 16:00 p.m.
Check-Out: 12:00 p.m.

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Puerto Palace (Puerto de la Cruz):

American Express Mastercard Visa

Service & facilities

  • Garden terrace
  • Garden/Park
  • Reception (lobby)
  • Elevator
  • Public internet terminal:
  • Hotel-owned car park Price/Day 0,00 EUR
  • Garage in hotel Price/Day 0,00 EUR
  • Hotel-owned car park
  • Security guards
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Video surveillance of entrances
  • Outdoor swimming pool:
    Open 09:00 - 21:00
  • Fitness room:
  • Sun umbrellas: Price 0,00 EUR
  • Canvas chairs at the beach: Price 0,00 EUR
  • Vegetarian food available
  • Hotel bar
  • Restaurant(s): 2

Room facilities

  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025: : 5
  • Radio
  • TV remote control
  • Cable TV
  • Telephone by the bed
  • Bathroom with bathtub
  • Separate luggage storage
  • Desk
  • Minibar
  • Room safe
  • Plan of emergency exits
  • Emergency information
  • Seating area
  • Make-up mirror
  • Hairdryer
  • Full-length mirror
  • Centrally controlled air conditioning
  • Temperature controls:

In-house services

  • Laundry service
  • Free WiFi
  • Fruit bowl
  • Free garage in or directly by hotel
  • Car rental
  • Express check-out
  • Porter service:
  • Organized entertainment for guests
  • Store/Mini supermarket
  • Air conditioning in public areas
  • Hotel safe
  • Number of conference rooms: 5
  • Conference facilities for up to 300 people

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Hotel Puerto Palace (Puerto de la Cruz)

Hotel Puerto Palace (Puerto de la Cruz): Location and distance

Center: 1.00 km - Puerto de La Cruz

Airport: 22.00 km - Tenerife Norte Airport (TFN)

Train station: 1.00 km

Frequently asked questions about Hotel Puerto Palace (Puerto de la Cruz)

How was the Hotel Puerto Palace rated on average?
On average, the Hotel Puerto Palace was rated 8.1 by 57 former guests.
How far is the distance to the nearest train station?
The nearest train station is 1 kilometers from the Hotel Puerto Palace.
How far is the distance to the nearest airport?
The nearest airport is 22 kilometers from the Hotel Puerto Palace.
Is the hotel Hotel Puerto Palace centrally located?
The Hotel Puerto Palace is approximately 1 kilometers from the city center.
Is there parking for hotel guests at the Hotel Puerto Palace?
The following parking options are available to hotel guests.
  • Hotel-owned car park
Is free WiFi in the room included in the price?
Free WiFi in the room is included in the price.
What are the breakfast times at the Hotel Puerto Palace?
Breakfast is not available at the Hotel Puerto Palace.
Is it possible to cancel the booking at the Hotel Puerto Palace free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
What times is the reception staffed?
Reception hours are as follows:
  • Weekdays: 24 hours busy.
  • Weekends: 24 hours busy.
How can I pay at the Hotel Puerto Palace?
The hotel offers the following payment options:
  • American Express
  • Diners Club
  • Mastercard
  • Visa

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Evaluations of Hotel Puerto Palace (Puerto de la Cruz)

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
57 Evaluations 25 including comments:
8.1 / 10

corporate customer between 30 and 40 years

27.11.09

8.5 Very good

Negative most of reception stuff do not understand english

solo traveller private customer up to 30 years

24.03.09

9.4 Excellent

Negative a little bit hilly