Hotel Phoenix in London - 3 HOTEL INFO stars

This is what awaits you:

  • Use of an Internet terminal at the hotel
  • WLAN in room

Hotel description Phoenix

Business hours of reception: 24 hours

Welcome to the Phoenix Hotel in London, a hotel that carries its 19th century elegance with pride, and combines it with warm, beckoning ambience, much loved by its many regular guests.

The 130 bedrooms at the Phoenix Hotel are designed to allow you the comforts of your home plus the resources of a top London Hotel. The decor is of the highest standard and all rooms have private ensuite facilities like hair-dryer, satellite TV, direct-dial telephone and data point to keep you in touch with your office and home.

Whether meeting friends or just looking for a quiet corner to escape from London's bustle, our Bar and Lounges provide the perfect venue.

Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1854, Last complete renovation 1990, Last partial renovation 2017, Number of floors 6, Total number of rooms 125, Number of single rooms 42, Number of double rooms 62, of which have 2 separate beds 30, of which have a double bed 32, of which are suitable as three-bed rooms 15, of which are suitable as four-bed rooms 6, Rooms with connecting door 0, Number of suites (separate rooms) 0, Number of junior suites 0, Number of apartments 0, Number of rooms with air conditioning 125, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 13:00, Latest check-out 13:00, English-speaking staff available during the day, English-speaking staff available at night, Number of luxury rooms 0, Number of business rooms 0, Bed-and-breakfast hotel, City hotel, Holiday hotel, No-smoking hotel, Gay and lesbian-friendly hotel, No-smoking room 125, Family rooms available 4, Children's beds/cots 10, Extra-long (over 2m) beds in 0 rooms

AddressShow map

Kensington Gardens Square 1-8, W2 4BH London, United Kingdom


  • Station (London - Paddington Railway Station) 0.92 km
  • City centre (London) 4.61 km
  • Airport (London City Airport (LCY)) 16.95 km
  • Highway (M25) 16.0 km

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

1:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash
  • Travelers' checks
  • Billing to corporate account possible
  • (Bank) transfer

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal
  • Car park is a 4-minute walk away
  • Marked disabled parking space
  • Restaurant(s) 1 open from 07:30.00 until 10:45.00
  • Hotel bar
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • WLAN with Internet access in lobby
  • Mobile phone reception
  • Breakfast
  • Vegetarian food available
  • Wholefood available
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • Building meets all current local, state and country building codes
  • Hotel staff trained in first aid

Room facilities

  • WLAN with Internet access in rooms Provider -
  • Satellite TV
  • TV remote control
  • Radio
  • Desk
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Voicemail
  • Analogue modem connection
  • Room safe
  • Fridge
  • Coffee machine/tea-maker
  • Iron + ironing board
  • Windows for opening
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel
  • Water boiler in room
  • Free tea supplies in room

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Ice machine
  • Air conditioning in public areas
  • Express check-out
  • Free daily newspapers
  • Business center
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Pets not allowed
  • Room service from 00:00.00 until 00:00.00

Hotel location

Kensington Gardens Square 1-8, W2 4BH London - Bayswater

Evaluations of Phoenix

Overall 93 ratings, including comments: 54 ratings
7.1 / 10
Average rating of all hotel guests
88% of all hotel guests would recommend this hotel to their friends
7.0 / 10
November 2016

good location, easy to reach (5 min to tube station)

outfashioned interior

Corporate customers
6.8 / 10
February 2015

The location and the value for money

The rooms are quite small

Private Solo traveller
9.0 / 10
May 2014

Proximity to the Underground and bus routes.

Small step into bathroom could have been highlighted for safety reasons.

Corporate customers
5.3 / 10
February 2010

There was free WIFI in the room which was an unexpected bonus

The room was very noisy - there is virtually no soundproofing at all either to the outside or to neighbouring rooms. There were roadworks going on outside and at night time and I had interrupted sleep both nights. Satellite TV is limited and there was none on the bar either. Although there is room service, this and the bar menu is limited to sandwiches and crisps really - could do with more options.

Corporate customers
7.3 / 10
March 2007

Well located near underground and shops.

Reception not very friendly, very small rooms.

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