Mercure Hotel Hamburg City - 4 HOTEL INFO stars

This is what awaits you:

  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room

Hotel description Mercure Hotel Hamburg City

A perfect location for city travellers

The Mercure Hotel Hamburg City offers the perfect starting point for sightseeing tours through the port city. It’s a leisurely walk to the St. Michael's Church and the Inner Alster Lake. Business travellers only have a few minutes’ drive to the Hamburg Trade Fair; the train station is 2 km away.

Your accommodation at a glance

For a pleasant stay, the rooms feature inviting fittings, which entice you to relax. Modern shapes and colours lend the premises its cosy feel; the comfortable furnishings complete this impression.

This also awaits you

Restaurant Dialogue serves guests international and regional dishes; refreshing drinks await in the hotel bar, Studio M. The floating Location Kai 10 can be booked for private and business events. There are also meeting rooms available accommodating up to 300 people.

Hotel data

Hotel built in 1991, Last complete renovation 2018, Number of floors 6, Total number of rooms 187, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, Hotel, No-smoking room 187, Family rooms available 77

AddressShow map

Amsinckstr. 53, 20097 Hamburg, Germany


  • Station (Hamburg Hbf) 1.05 km
  • City centre (Hamburg) 1.88 km
  • Airport (Hamburg Airport (HAM)) 9.65 km

Service times

Earliest check-in:

4:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Coach parking space at hotel
  • Restaurant(s) 1
  • Hotel bar
  • Sauna
  • Fire alarm
  • Smoke detectors
  • WLAN with Internet access in lobby
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Guest room doors self closing
  • Hotel staff trained in automated external defibrillator usage (AED)

Room facilities

  • WLAN with Internet access in rooms
  • Room safe
  • Centrally controlled air conditioning
  • Make-up mirror
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Pets permitted
  • Hotel safe
  • Safety deposit boxes at reception
  • Express check-out
  • Business center
  • Laundry service
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room

Hotel location

Amsinckstr. 53, 20097 Hamburg - Hammerbrook

Evaluations of Mercure Hotel Hamburg City

Overall 930 ratings, including comments: 429 ratings
8 / 10
Average rating of all hotel guests
95% of all hotel guests would recommend this hotel to their friends
Corporate customers
9.6 / 10
February 2020

Friendly staff

difficult to reach when coming by train

Corporate customers
8.5 / 10
June 2016

hotel staff is very good. Location is not far from metro station. But it's too dark for the road from metro to the hotel at night.

Corporate customers
6.5 / 10
November 2015

Convenient parking, good breakfast (although expensive)

Rooms were clean but older, was told I had breakfast included during check-in and my name was on the list each morning when I arrived at breakfast, but then suddenly told at checkout i owed 19 euro for each days breakfast. Was quietly given free parking for two days (26 euro), but not happy about the situation overall

Couple over thirty under fourty
9.4 / 10
April 2015

very friendly staff, parking slots available (although quite pricy), coffee/tee machine in the room available

Corporate customers
6.5 / 10
February 2010

18 € for a breakfast buffet is greedy and obscene

Couple over thirty under fourty
9.7 / 10
February 2009

Great big room with comfortable bed, and of coerce the fantastic breakfast buffet.

Had to go back home

Couple over thirty under fourty
8.1 / 10
February 2009

Super facilities at affordable prices. Nice rooms wich are very well equiped.

the breakfast buffet is nice but to expensive, therefore many costumers chose to go to the nearby citycenter and get the large morning buffet at half the price.

Couple over thirty under fourty
7.4 / 10
April 2008

Not within walking distance to shopping. Will need taxis, which is readily available (3-7 mins waiting time) through the reception

7.3 / 10
February 2008

Overall very clean - especially for the money, good equipment and overall feeling of thought-over efficiency.

Connection with the city is a little bit problematic: 15 min walk to U-ban. You will do it happily in the morning, but do not think you enjoy it with your shopping. Consierge confused us with parking prices in the city quoting 10EUR per hour (!!!). Realistically, you park for 1 - 2 EUR per hour very close to the centre. A little bit pointless as all chain hotels (apart from Four Seasons of cause), but what do you expect for THIS money with THIS quality?

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information