Hotel built in 2002, Last complete renovation 2002, Number of floors 5, Total number of rooms 179, Rooms with connecting door 3, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, Hotel, Trade fair/conference hotel, No-smoking room 169, DEHOGA Rating 4, DEHOGA Rating valid until 2018-12-03
Helfmann-Park 1, 65760 Eschborn, Germany
- Station (Frankfurt Hbf (tief)) 6.6 km
- City centre (Eschborn) 1.14 km
- Airport (Frankfurt am Main International Airport (FRA)) 12.94 km
0:00 AM to 24:00 PM
Reception manned at weekends:
0:00 AM to 24:00 PM
- Diners Club
- American Express
- Japan Credit Bureau (JCB Intl.)
Accepted payment methods
- Reception (lobby)
- Hotel-owned car park
- Garage in the hotel
- Restaurant(s) 1
- Hotel bar
- Smoke detectors
- WLAN with Internet access in lobby
- Hotel has emergency lighting
- Hotel complies with country/state/local fire laws
- WLAN with Internet access in rooms
- Easy access for wheelchairs
- Wheelchair-friendly rooms in accordance with DIN 18024, 18025
- Cable TV
- Satellite TV
- Centrally controlled air conditioning
- Make-up mirror
- Bathroom with shower
- Emergency information
- Plan of emergency exits
- DSL/broadband Internet access
- Pets permitted
- Safety deposit boxes at reception
- Express check-out
- Laundry service
- Shoe-polishing machine
- WLAN in room
Evaluations of Mercure Hotel Frankfurt Eschborn Helfmann Park
The location and staff response is quite good
Variety of options for food to cater to global travelers. I feel the options are few and limited.
Good accessibility to office
Nothing for now
Good access to the office
break fast is same for every day
Modern & convenient hotel
Over all good!
Break fast options could be improved.
Good, quiet location
Free wifi for the room is very slow, you have to pay 6 EUR/day to get better wifi
The only negative point here it's that in the room was a strong smell of cigarette smoke. It was hard for me even if I'm a smoker person. Probably if the window were open it would help, but when I was entering the room, the window was closed. So that's why the room was not so good ventilated.
I liked the room quality, also the staff hotel was really nice and helpful when I needed. The breakfast was really good and a lot of options to choose from.
I didn't understand correctly how to connect to the wireless network of the hotel due to unclear instructions of internet connection.
Mostly friendly staff Good location for me
-Multiple times, bathroom ammenities did not work, e.g. clogged sink (2 out of 8 times staying there). Personal seems to ignore this. Also heat of shower is not constant but changes all the time depending on other users. -Towels on the floor have not been exchanged but hung back... -Need to actively reach out to get a coffee in the morning. Staff ignores new people in my experience. All this is not acceptable for 4 star hotel within this prince range...