Marcliffe Hotel & Spa in Aberdeen City - 5 HOTEL INFO stars

This is what awaits you:

In the name of our entire staff, we welcome you cordially to the Marcliffe Hotel & Spa. The Small Luxury Hotels family would like to welcome you to the Marcliffe Hotel & Spa! Spa Hotels are plentiful, but this one is a prime example of its type. It has al...
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Hotel description Marcliffe Hotel & Spa

In the name of our entire staff, we welcome you cordially to the Marcliffe Hotel & Spa. The Small Luxury Hotels family would like to welcome you to the Marcliffe Hotel & Spa! Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advantages you would expect, and more. Our hotel has ample parking spaces available. The modest hotel offers a daily newspaper for free. Our helpful staff at reception will be there for you around the clock. Enjoy a relaxing evening with family and friends in our high-quality eatery or the leisurely hotel bar. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Number of floors 3, of which have a double bed 0, of which are suitable as three-bed rooms 0, of which are suitable as four-bed rooms 0, Number of junior suites 0, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Number of luxury rooms 0, Number of business rooms 0, Hotel, Hypoallergenic rooms 0, Extra-long (over 2m) beds in 0 rooms

AddressShow map

North Deeside Road, AB15 9YA Aberdeen City, United Kingdom

Distances

  • City centre (Aberdeen) 4.55 km
  • Airport (Aberdeen Dyce Airport (ABZ)) 9.04 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Visa
  • American Express

Hotel facilities

  • Hotel-owned car park
  • Restaurant(s) 0
  • Hotel bar
  • Health and beauty center
  • Beauty parlor

Room facilities

In-house services

  • Safety deposit boxes at reception
  • Free daily newspapers
  • Business center
  • Babysitter

Hotel location

North Deeside Road, AB15 9YA Aberdeen City -

Evaluations of Marcliffe Hotel & Spa

Overall 2 ratings, including comments: 2 ratings
6.5 / 10
Average rating of all hotel guests
Couple over sixty
3.0 / 10
April 2014

The Gardens

Worst experience ever in an Hotel. My wife and I were supposed to be staying for a 5-day long weekend over Easter. On arrival we noticed there was a strong unpleasant burnt cooking smell that pervades throughout the reception, lounge and dining room, that is very noticeable when arriving from outside. On the third day of our stay I received a telephone call in my room from the owner who said: ´´I am the owner, you are not welcome here and I want you out of my hotel. Get out!´´ and he slammed the phone down without giving any explanation or a chance for me to speak. I called reception asking for an explanation and agreed to see the owner in the reception area. I asked him what was the problem but all he could say was: “I am a millionaire so I don’t need you here and I want you out of the hotel. Go back to the Malmaison Hotel (where we had stayed previously in February). We will not serve you any more food here”. He then walked off whilst I was still trying to find out what caused this attitude. I could only presume it was because we returned two dishes that were brought to our room that evening because // (i) the goat cheese souffle was burnt on top, and (ii) the smoked salmon was not of the same standard as we had previously. We had not complained at any other time about the food and could not understand the owner's reaction. The only other matter that we had mentioned to reception was that we did not have any hot water on both of the mornings that we had stayed there, but this was apparently because the boiler had tripped on both occasions and it was fixed fairly quickly. We have stayed at many 5 star hotels and have never been kicked out of any of them nor from any 4 star hotels where 5 star hotels were not available. We were both very shocked and extremely angry that this has happened, which successfully ruined our long weekend for what seemed to be a very petty reason and which any normal 5 star hotel would have gladly replaced the meals to keep the customers happy. I know the owner is selling the property in November so he probably doesn't care if he insults the clients but I find this to be outrageous. I feel that I was well within my rights to not pay anything and just leave, but to avoid any further repercussions, I paid the amount of the bill due in full and left in disgust.

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