Moon Palace The Grand Cancun

Hotel Description

Five-star luxurious accommodations extraordinary dining options top-shelf liquors 24-hour room service indulgent spas complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada as well as nightly and world-class entertainment. The health of our guests and employees is our top priority we our housekeeping staff will be taking all necessary precautions to fully sanitize each room between guests. To Support social distancing Guests will be able to look browse menus by scanning a QR code. This will be an alternative way to avoid physical contact. Safety features -Safety protocols followed by staff as directed by local authorities -Shared stationery - e.g. printed menus magazines pens paper removed -Hand sanitizer in guest accommodation and common areas -Process in place to check guests' health -First aid kits available -Access to healthcare professionals -Face masks available for guests -Social distancing -Contactless check-in/out -Cashless payment available -Mobile app for room service -Screens or physical barriers between staff and guests in appropriate areas Cleanliness and disinfection -Use of cleaning chemicals that are effective against coronavirus -Linens towels and laundry washed in accordance with local authority guidelines -Guest accommodation disinfected between stays -Guest accommodation sealed after cleaning -Guests have the option to cancel any cleaning services for their accommodation during their stay Food and drink safety 1.Social distancing in dining areas 2. Food can be delivered to guest accommodation 3. All plates cutlery glasses and other tableware sanitized 4. Delivered food covered securely