Birmingham International Airport (BHX) 
100 % of guests recommend this hotelMaguire M.- Young couple
Room was always cleaned and tidied well by staff, housekeeping are extremely friendly and helpful. Reception was the same, and restaurant staff don’t let the team down either. The valentines menu was delicious and food was served promptly. Spa facilities were lovely.
Spa was overpacked much of the day with no space left to enjoy facilities properly. Hot tub was closed much of the time we were there and was overcrowded when it was open. I also picked up verrucas from the floor having never had one before, and so asked for flip flops the next time i entered but was charged for this. my suggestions would be to limit the number of guests in the spa at one time so that each get a full experience, maybe implement time slots? and robes and flip flops should be complimentary to paying guests, we had spent over £200 per night in order to access the spa and i assume that there is a profit margin high enough that giving these things complimentary will be viable for the business. it would have made the experience much more inviting.
