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5 HOTEL DE Stars

Family Concierge at Paradisus La Esmeralda

Check-in: 03:00 PMCheck-out: 12:00 PM

  • Free WiFi

  • Free parking

  • Parking

  • Swimming pool

  • Restaurant

  • Bathroom

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5a Avenida, Equina Calle 112 Col. Luis Donaldo Colosio, 77719 Playa del Carmen, Solidaridad

Location and distances

location target

5a Avenida, Equina Calle 112 Col. Luis Donaldo Colosio, 77719 Playa del Carmen, Solidaridad

Just 45 minutes from Cancun International Airport and close to archaeological gems like Tulum, Chichen Itza and Coba. And 10 minutes from 5th Avenue.

Nearest airport47 km

Nearest station3 km

City center3 km

  • Airport 29 mi.

  • Central Station 1.9 mi.

  • Playa del Carmen City center1.9 mi.

Federal road 307 between Cancun Airport and Playa del Carmen. The distance between these two points is 55.7 km, estimated time 45 minutes.

ADO buses depart from Cancun airport every 30 minutes approx. The price is about $ 170 pesos and in 45 minutes you are in the center of Playa del Carmen.

Hotel amenties and information

Hotel Description

Family Concierge at Paradisus La Esmeralda is an elegant, luxury all-inclusive resort designed especially for those traveling with their families looking for personalized attention.

Special features of the hotel

Spectacular views, an unsurpassed design centered on the guests, enriching experiences, protected beaches and a first-class culinary program are all good reasons to believe that Family Concierge at Paradisus La Esmeralda is the best family hotel in Playa del Carmen Family-oriented details including child-sized amenities make sure every member of the family has a Special experience The guests of Family Concierge will enjoy the exclusive use of the Family Concierge welcome lounge and the restaurant Olio, in addition to a private swimming pool and preferential booking at the restaurants and the YHI Spa. Impeccably deocrated, luxurious guestrooms complemented with rain showers and immersion bathtubs.

Most popular facilities

  • Bathroom
  • Swimming pool
  • Cable TV
  • Minibar
  • Non-smoking room
  • Air conditioning
  • Restaurant
  • Room safe
  • Hotel bar

Free for HOTEL DE guests

  • Parking directly by the hotel
  • Free WiFi
  • Hotel built in: 2011
  • Number of floors: 4
  • Number of double rooms: 61
  • Temperature controls in 120 rooms
  • Swimming pool
  • Beach hotel
  • Restaurant
  • All-inclusive hotel
  • Lift
  • Hotel
  • Boutique hotel
  • Beach hotel
  • Family hotel
  • Organized entertainment for guests
  • Northern city center
  • Hairdryer
  • Bathroom with bathtub
  • Bathrobes
  • Telephone in the bathroom
  • Coffee machine/Tea-maker in 120 rooms
  • Conference facilities for up to 2000 people
  • Conference rooms: 14
  • Business center
  • Audiovisual conference equipment
  • Executive/Business floor
  • Restaurant(s): 14
  • Hotel bar
  • Café/Bistro
  • Vegetarian food available
  • Wholefood available
  • Free internet in room
  • WiFi with internet access in rooms
  • Mobile phone reception
  • Non-smoking room
  • Cable TV
  • Minibar
  • Air conditioning
  • Room safe
  • Full-length mirror
  • Plan of emergency exits
  • Pets not allowed
  • Health and beauty center:
    08:00 AM - 08:00 PM
  • Fitness centre: MX$0.00
  • Fitness room
  • Sun umbrellas
  • Free parking
  • Hotel-owned car park
  • Hotel-owned car park, fee per 24 hours: MX$0.00
  • Classic concierge service
  • Reception (lobby)
  • Cable TV
  • CD Player
  • DVD player
  • Car rental
  • Ice machine
  • ATM
  • Pets not allowed
  • Evening entertainment
  • Fire alarm
  • Smoke detectors
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Security guards
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • All guest rooms equipped with sprinklers
  • Emergency exits for each floor
  • Parking area equipped with lights
  • Emergency backup generators
  • Hotel staff trained in cardiopulmonary resuscitation (CPR)
  • Room safe

Frequently asked questions about Family Concierge at Paradisus La Esmeralda

Free WLAN in the room is available to all Family Concierge at Paradisus La Esmeralda guests.
Guests of the Family Concierge at Paradisus La Esmeralda can use the following parking options:
  • dotFree parking
  • dotHotel-owned car park
  • dotHotel-owned car park, fee per 24 hours: MX$0.00
Cleanliness of the hotel, Value for money and Ambience/Atmosphere in hotel were rated particularly well.
Check-in is possible from 03:00 PM at the earliest.
Check-out is possible at the latest by 12:00 PM clock.
The next station is 3 km away from the accommodation.
The nearest airport is 47 km from the hotel.
HOTEL DE customers receive the following benefits when they book the Family Concierge at Paradisus La Esmeralda:
  • dotParking directly by the hotel
  • dotFree WiFi
The hotel has its own restaurant.
Family Concierge at Paradisus La Esmeralda is unfortunately not barrier-free.
The hotel rooms in Family Concierge at Paradisus La Esmeralda are equipped with their own air conditioning.
Unfortunately, you cannot cancel this hotel free of charge.
At the Family Concierge at Paradisus La Esmeralda the reception times are as follows:
  • dotDuring the week: occupied 24 hours a day
  • dotAt weekends: occupied 24 hours a day
You can pay at the hotel with the following means of payment:
  • dotMastercard
  • dotAmerican Express
  • dotVisa
With your myHOTEL DE account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel.
clean and safe

Clean & Safe Protocol

Expert Inspected Hotel

The hotel has been inspected by an independent expert in hygiene, cleanliness and disinfection.

Hotel information

Service times

Reception

occupied 24 hours a day

Reception manned at weekends

occupied 24 hours a day

Earliest check-in

03:00 PM

Latest check-out

12:00 PM

Spoken languages

  • Multilingual staff on hand 24 hours a day

Payment options

  • Mastercard
  • American Express
  • Visa