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5 HOTEL DE Stars

Hard Rock Hotel Riviera Maya (Hacienda and Heaven)

Check-in: 03:00 PMCheck-out: 12:00 PM

  • Swimming pool

  • Pets allowed

  • Lift

  • Pets allowed

No rating yet

Carr Cancun Tulum Km 72 ., 77710 Solidaridad

Location and distances

location target

Carr Cancun Tulum Km 72 ., 77710 Solidaridad

Located about 60 minutes from Cancun International Airport

CUN55 km

Nearest stationInfinity km

  • CUN 34 mi.

Hotel amenties and information

Hotel Description

Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser Live it up with world class shopping and endless style Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge Bottom line it is all topshelf. To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.

Special features of the hotel

Hard Rock Hotel Riviera Maya is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas. Enjoy with our Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events and photo packages. Restrictions apply. 20% service fee applies.

Most popular facilities

  • Lift
  • Swimming pool
  • Pets allowed

Free for HOTEL DE guests

  • Free garage in or directly by hotel
  • Hotel built in: 1999
  • Last complete renovation: 2013
  • Lift
  • Swimming pool
  • Children-friendly hotel
  • Hairdresser/Barber
  • Easy access for wheelchairs
  • Business center
  • Café/Bistro
  • Emergency information
  • Plan of emergency exits
  • Pets allowed
  • Fitness centre
  • Solarium
  • Whirlpool
  • Gym
  • Express check-out
  • Pets allowed
  • Car rental
  • Video surveillance of entrances
  • Video surveillance of hallways
  • Security guards

Frequently asked questions about Hard Rock Hotel Riviera Maya (Hacienda and Heaven)

Unfortunately there are no parking spaces available for guests of the Hard Rock Hotel Riviera Maya (Hacienda and Heaven).
Cleanliness of the hotel, Value for money and Ambience/Atmosphere in hotel were rated particularly well.
Check-in is possible from 03:00 PM at the earliest.
Check-out is possible at the latest by 12:00 PM clock.
The nearest airport is 55 km from the hotel.
HOTEL DE customers receive the following benefits when they book the Hard Rock Hotel Riviera Maya (Hacienda and Heaven):
  • dotFree garage in or directly by hotel
The hotel does not have its own restaurant.
Hard Rock Hotel Riviera Maya (Hacienda and Heaven) belongs to the barrier-free hotels in Solidaridad.
Unfortunately, the hotel rooms in the Hard Rock Hotel Riviera Maya (Hacienda and Heaven) do not have their own air conditioning.
Unfortunately, you cannot cancel this hotel free of charge.
You can pay at the hotel with the following means of payment:
  • dotAmerican Express
  • dotMastercard
  • dotVisa
With your myHOTEL DE account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel.
clean and safe

Clean & Safe Protocol

Self Inspected Hotel

The hotel has undergone a self-inspection regarding its enhanced protective measures.

Hotel information

Service times

Earliest check-in

03:00 PM

Latest check-out

12:00 PM

Payment options

  • American Express
  • Mastercard
  • Visa