Private traveler
Hotel charged me an extra 140 Euro, took money from my credit card without authorisation.
I paid correct amount on check-in.
On check-out I was told everything is settled and invoice will arrive via email.
No invoice arrived and was fraudulently charged 140 Euro extra on what I already paid.
Hotel would not explain over the phone after multiple attempts. Hotel would also not send invoice explaining charges.
After two weeks and speaking with Hilton office, hotel finally sent invoice. The extra charge was listed but no reason was stated. Fraudulent, almost theft.
Hilton have agreed to send me a check in the post for the money that was taken from my account. They said it could take 60 days to arrive.
That is not good enough. Will not stay again.
