Hotel Mercure Warszawa Grand in Warsaw - 4 HOTEL INFO stars

This is what awaits you:

In the name of our whole staff, we welcome you proudly to the Hotel Mercure Warszawa Grand. The Mercure by Accor family warmly welcomes you to the Hotel Mercure Warszawa Grand! It doesn't matter whether you're staying for one night or more, you will find ...
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Hotel description Hotel Mercure Warszawa Grand

In the name of our whole staff, we welcome you proudly to the Hotel Mercure Warszawa Grand. The Mercure by Accor family warmly welcomes you to the Hotel Mercure Warszawa Grand! It doesn't matter whether you're staying for one night or more, you will find lots of parking spots available at the comfy hotel. Hotel guests can take advantage of our convenient car parking space. Please request when making a booking. WiFi can be found in the hotel's public areas. Make yourself at home The talented team at reception is ready to cater for your every need 24/7. To reach your well-appointed room on one of the upper floors we recommend you to use the lift. The lobby in the entrance is sure to make a great first impression. Enjoy your wholesome evening meal in the gourmet restaurant , and sample the delights of the pleasant bar in good company. Where you will stay The guests are supplied with their own air-conditioning found in all of the rooms. You'll find cable TV in every hotel room. Enjoy the satellite Television set found in our rooms. All of our guests enjoy the safety deposit box that is part of all of our hotel rooms. We provide our visitors with bathrooms with a hand-held hair-dryer, complimentary robes and a shower. We are outfitted with extraordinary features, for instance our sauna. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1957, Last complete renovation 2008, Number of floors 10, Total number of rooms 299, Number of suites (separate rooms) 6, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, Hotel, Trade fair/conference hotel, No-smoking room 299

AddressShow map

28 Krucza Street, 00-522 Warsaw, Poland


  • Station (Warszawa - Centralna Railway Station) 1.06 km
  • City centre (Warszawa) 0.88 km
  • Airport (Warsaw Chopin Airport (WAW)) 7.69 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Restaurant(s) 2
  • Hotel bar
  • Children's playground
  • Sauna
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Fitness centre
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Guest room doors self closing

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Fax connection
  • Room safe
  • Centrally controlled air conditioning
  • Hairdryer
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Pets permitted
  • Safety deposit boxes at reception
  • Classic concierge service
  • Express check-out
  • Laundry service
  • Shoe-polishing machine

Hotel location

28 Krucza Street, 00-522 Warsaw - mazowieckie

Evaluations of Hotel Mercure Warszawa Grand

Overall 102 ratings, including comments: 44 ratings
8.5 / 10
Average rating of all hotel guests
92% of all hotel guests would recommend this hotel to their friends
Corporate customers
7.0 / 10
July 2017

breakfast was perfect, fresh juices, eggs on request, room is huge, very comfortable bed, very kind staff - I appreciate it very much, I never had to wait for the elevator which is important for business guests and benefit comparing to other hotels in Warsaw

room is huge but coffee set is stored in the closet, it's not comfortable to keep laptop, documents and kettle all together on one desk, there should be added small table for the coffee and tea set - there is so much empty space there! Bathroom equipment is not in good condition

Corporate customers
8.5 / 10
October 2016

very nice room, very good location

quite noisy ventilation staff at reception had some problems with my invoice, fortunately some senior staff helped

Corporate customers
9.9 / 10
September 2016

perfect hotel


Corporate customers
8.3 / 10
July 2015


Corporate customers
10 / 10
October 2014

friendly, kind and helpful clean and good located

Corporate customers
6.6 / 10
August 2014

Breakfast was well organized even during peak hours. Some staff was very friendly.

I have noticed some organizational issues. For example I have received wake up call only once out of 4 times I have asked for. I had to ask multiple times to have beverages used by previous visitors replaced and even than receptionist laughed at me. This is not much acceptable. In this pricing category I expect the service to be provided within 12 hours, without the need of reminding and most of all without the attitude.

Corporate customers
7.8 / 10
August 2014

Rather ceal and neat. Good location - relatively near to city center, breakfast was decent

Do not use Hotel Taxi, there are no ironing facilities in the room

Corporate customers
March 2014

Room was cancelled without any notification an no other was available

Corporate customers
7.0 / 10
January 2013

This was my last time in this Hotel. A room, where you cannot swich off the air-condition is not this what I want to have

Corporate customers
5.4 / 10
November 2012


Staff's attitude!!!

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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