Hotel Hilton Birmingham Metropole - 5 HOTEL INFO stars

This is what awaits you:

Our entire team would like to happily welcome you to the Hilton Birmingham Metropole. The Hilton Hotels & Resorts family welcomes you to the Hilton Birmingham Metropole! It doesn't matter whether you're staying for one night or more, you will find lots of...
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Hotel description Hilton Birmingham Metropole

Our entire team would like to happily welcome you to the Hilton Birmingham Metropole. The Hilton Hotels & Resorts family welcomes you to the Hilton Birmingham Metropole! It doesn't matter whether you're staying for one night or more, you will find lots of parking spaces available at the cosy hotel. Take advantage of the hotel's in-house restaurant and bistro-café. Where you will stay For your comfort Our hotel features a convenient telephone in all of the hotel rooms for you to keep in contact with your loved ones. Rooms come with coffee making utensils. Relax or be active Your paradise is with us, especially if you're a jacuzzi-lover. Our hotel provides a well-equipped fitness room. As of 31st December 2010, the Hilton Birmingham Metropole will become a 100% non-smoking hotel. For more information please contact the hotel.

Hotel data

Hotel built in 1976, Number of floors 5, Total number of rooms 790, Number of suites (separate rooms) 14, Earliest check-in 15:00, Latest check-out 12:00, Number of luxury rooms 0, Hotel, child-friendly hotel, No-smoking room 790

AddressShow map

The NEC Birmingham Pendigo Way, B40 1PP Birmingham, United Kingdom


  • Station (Birmingham - New Street Railway Station) 12.73 km
  • City centre (Birmingham) 12.57 km
  • Airport (Birmingham International Airport (BHX)) 2.26 km

Service times

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Hotel-owned car park
  • Car park is directly by hotel
  • Secure parking
  • Security patrolled car park
  • Executive/business floor
  • Restaurant(s) 3
  • Café/bistro
  • Indoor pool
  • Whirlpool
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Security guards
  • Fitness centre
  • Door with security lock in 0 rooms
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid

Room facilities

  • Telephone on the desk
  • Coffee machine/tea-maker
  • Iron + ironing board
  • Windows for opening
  • Hairdryer
  • Emergency information

In-house services

  • Pets permitted
  • ATM
  • Classic concierge service
  • Express check-out
  • Business center
  • Secretarial services

Hotel location

The NEC Birmingham Pendigo Way, B40 1PP Birmingham -

Evaluations of Hilton Birmingham Metropole

Overall 55 ratings, including comments: 40 ratings
7.2 / 10
Average rating of all hotel guests
Couple over sixty
7.3 / 10
June 2017

Disabled bathroom not appropriate for us Car parking charge

Corporate customers
9.0 / 10
November 2016

Cleanliness of the bathroom , quietness, feather PILLOW :-), the genuine niceness of the lady who checked me out, NICK ON CONCIERGE who helped me with power to my phone

The wifi access challenged me

Corporate customers
3.8 / 10
March 2014

I was initially checked into a twin room, however I asked to change rooms as I cannot sleep in a single bed and every time i rolled over the bed moved as it was on wheels. This was a single bed. The next morning I went to reception and asked to swap to a double bed. I was eventually told I could have one and I was told to come back later. When I returned I was then told there was no double rooms available, even after being told that morning there was. I was eventually allocated a single room. This at least had a double bed, however the room was freezing due to the fact that the patio doors where broken and the door wouldn't shut. When I left the room in the morning the corridor was full of maintenance men who had open tins of paint on a very narrow corridor. I also had to navigate my way around the wallpaper spread across the floor to get into the lift. Overall I was very disappointed with my stay and I will be unlikely to stay here again

Corporate customers
6.8 / 10
September 2013

you are charged for internet, which makes the price performance very negative all standard hotels offer free wifi

4.1 / 10
August 2013

Air conditioning out, power outage for 6 hours, WIFI access not working (even when paid for) - added a room to my business travel- too Expensive. Wait staff in restaurant not helpful- had to tackle a guy for service

Corporate customers
5.9 / 10
July 2013

Resolution of difficulties with Reception was swift and efficient.

Aspects of performance of Reception staff were unacceptably poor on arrival and making restaurant bookings.

Corporate customers
4.8 / 10
January 2013

Close to the train, and NEC

Be warned, if you book a single, you will get a twin bed in a very small and dated room. I paid 91 pounds for a not great room. Staff were nice, but room needs some serious modernization.

Couple over sixty
7.2 / 10
December 2012

Toilet flush sounded like the bellowing of a wounded moose

Couple over thirty under fourty
7.8 / 10
November 2012

I stay at this hotel several times a year for various events and conferences and always enjoy my stay.

Air con in the conference rooms is very drying and I am often too cold at events whatever the time of year. Also the bar prices are very expensive.

Corporate customers
7.8 / 10
September 2012

The room price paid through was very good value compared with the hotels normal charges. The staff responded within a few minutes to replace a bathroom light bulb that wasn't working. All the staff that we encountered were friendly and efficient. The quality of food and restaurant was very good.

The bath looked grubby but on closer inspection it seemed that the surface was worn so no amount of extra cleaning would improve the appearance. There did not appear to be the option of taking stairs to and from reception only lifts. The only stairs that we could see were for a fire exit. There was a smokers' shelter immediately below our room which was used during late night events and the double glazing of the room was not sufficient to keep out the sounds of people in conversation. Meals and drinks were expensive (including the service charge which we chose not to delete from the bill).

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