Excelsior Hotel Ernst Leading Hotels of the World in Cologne - 5 HOTEL INFO stars

This is what awaits you:

  • Use of an Internet terminal at the hotel
  • Personal shuttle service from airport
  • Personal shuttle service to airport

Hotel description Excelsior Hotel Ernst Leading Hotels of the World

A perfect location for city travellers

Excelsior Hotel Ernst faces the Cologne Cathedral. From here, it is just a short walk to the inner city, the Philharmonic Hall, the Lanxess Arena, and the Old Town. The main railway station is merely 200 m away.

Your accommodation at a glance

The rooms are luxuriously furnished with any desirable comforts. A harmonious colour scheme creates an inviting decor. The stylish design and tasteful decorations ensure a memorable stay.

Look forward to the exclusive ambience

The historic ambience of the hotel creates an exclusive environment for events of all kinds. In the restaurants, culinary delights are served. You can spend your evening in style in the lobby bar over a tasty cocktail.

Hotel data

Hotel built in 1863, Last partial renovation 2015, Number of floors 6, Total number of rooms 137, Number of single rooms 36, Number of double rooms 70, Rooms with connecting door 44, Number of suites (separate rooms) 21, Number of junior suites 8, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 13:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair/conference hotel, Certified Spa Hotel, family-run hotel, child-friendly hotel, No-smoking hotel, Certified Luxury Hotel, Gay and lesbian-friendly hotel, VARTA certified business hotel 16256, No-smoking room 137, Children's beds/cots 4, DEHOGA Rating 5, DEHOGA Rating valid until 2019-06-30

AddressShow map

Domplatz/Trankgasse 1-5, 50667 Cologne, Germany

Distances

  • Station (Köln Hauptbahnhof) 0.16 km
  • City centre (Köln) 0.02 km
  • Airport (Cologne Bonn Airport (CGN)) 15.55 km
  • Highway (A559 - Anschluß Köln-Deutz) 1.81 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Electronic cash
  • Travelers' checks
  • Billing to corporate account possible

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Car park is directly by hotel
  • Car park is a 0-minute walk away
  • Secure parking
  • Security patrolled car park
  • Garage in the hotel Fee per 24 hours 27,00 EUR
  • Garage is a 0-minute walk away
  • Restaurant(s) 2 open from 12:00.00 until 14:00.00 and from 18:00 until 22:00.00
  • Hotel bar
  • Open-air restaurant/beer garden, etc.
  • Sauna
  • Turkish bath Hourly rate 0,00 EUR
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • WLAN with Internet access in lobby Hourly rate 0,00 EUR Fee per day 0,00 EUR
  • Mobile phone reception
  • WLAN operator Swisscom
  • Door with spy-hole in 50 rooms
  • Breakfast from 06:30 o'clock to 11:00 o'clock
  • Halal food available
  • Vegetarian food available
  • Wholefood available
  • Diabetic food available
  • Seating with armrests in reception area
  • Within walking distance of public transport max. 500m
  • Table service
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Visual alarms for the Deaf/Hard of Hearing in guest rooms
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Parking area equipped with lights
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Hotel restaurant menu in Mandarin
  • Breakfast with Chinese dishes
  • Chopsticks in hotel restaurant

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 EUR Cost per day 0,00 EUR
  • Cable TV
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Internet TV
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Telephone in the bathroom
  • Fax connection in 3 rooms
  • Room safe
  • Mini-bar
  • Temperature controls in 140 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathroom with window
  • Heated towel rack in bathroom
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV in the bathroom
  • DSL/broadband Internet access in 137 rooms
  • TV with international news channel
  • Remote control for heating + air conditioning
  • Separate reading light for bed
  • Separate luggage storage space
  • Separate coat rack
  • Spacious wardrobe (linen shelf, hanging options)
  • Hooks for bath robes in bathroom
  • Additional seating option in bathroom
  • Complimentary slippers provided in room
  • Chinese TV channel
  • Water boiler in room
  • Free tea supplies in room

In-house services

  • Large dogs permitted Fee per day 30 EUR
  • Pets permitted Fee per day 30 EUR
  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Porter service Cost per item 0 EUR
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Use of an Internet terminal at the hotel
  • Personal shuttle service from airport
  • Personal shuttle service to airport
  • Free use of the sauna
  • 1 mini bar refill
  • Personal shuttle service from next railway station
  • Personal shuttle service to next railway station
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Room service from 00:00.00 until 00:00.00
  • Limousine service
  • Chemist and doctor can be contacted via reception
  • Various daily newspapers available
  • Information material about the hotel, region and local events
  • Local map and destination/city information in Mandarin
  • Adaptor for Chinese/US plugs
  • Welcome booklet in Mandarin

Hotel location

Domplatz/Trankgasse 1-5, 50667 Cologne - Zentrum

Evaluations of Excelsior Hotel Ernst Leading Hotels of the World

Overall 235 ratings, including comments: 128 ratings
8.6 / 10
Average rating of all hotel guests
93% of all hotel guests would recommend this hotel to their friends
Corporate customers
6.3 / 10
September 2018

The booking confirmation did not mention the check in time. Though prior booking for standard room was done but on the date of check in at 10:00 a.m. the room was not ready and check time informed was at 03:00 p.m.

Corporate customers
8.6 / 10
July 2018

All staff are friendly and professional. Car parking service is offered. History of the hotel building is more than 150 years.

There is no air conditioner in some rooms! I was asked to additionally pay 10 EURO for my breakfast in the Sunday morning unexpectedly, although all breakfasts for my stay should be included already according to the reservation. Eventually there are six breakfasts for my five nights stay. Not sure it is the hotel's culture or a mistake!

Corporate customers
8.4 / 10
December 2017

The central location The 1940's decor The contemplary minibar

Corporate customers
9.0 / 10
July 2017

Friendly and focus on customer profile a plus point

Corporate customers
9.1 / 10
June 2017

Very nice, friendly, customer-oriented, and helpful staff! The room was great and very clean and the breakfast (buffet) left no wish unfulfilled. The location is top (in front of the Dom and right next to the Kölner railway station).

The AC was a bit low (the day was quite hot and I would have wished for a cooler temperature). The WiFi-login could have been a bit less cumbersome.

Corporate customers
8.8 / 10
June 2017

the location, near shopping :) very accommodating and helpful attendants and receptionist :) overall, satisfied with my stay

We did not expect that is was that hot in Germany when we visited and I was looking for an air conditioning we did not know that the room that we booked does not have it. An electric fan was given though, so it's fine :)

Corporate customers
8.2 / 10
June 2017

An elegant hotel with friendly staff. I have made some special requests before moving-in and they are all fulfilled e.g. early check in, a larger room with a working desk, etc, Prompt reply by e-mail.

No air-con.

Corporate customers
10 / 10
March 2017

There is absolutely nothing to highlight as cons

Corporate customers
8.4 / 10
October 2016

Their employees are well trained.

Everytime I was out, my room was cleanned (no need for me).

Corporate customers
7.7 / 10
September 2016

The staff was quite friendly. The breakfast buffet was nice. The hallways and elevator quite attractive in decoration. Fitness room was good.

No air conditioning (outside was quite noisy from beer drinkers) and it was a hot night requiring open windows No eggs were prepared in breakfast buffet...thus had to order which created time crunch to wait 10 minutes. Always should have scrambled eggs next to bacon in buffet for those who want a quick turnaround. No ironing board in room. One day cleaning forgot to clean my room and after arriving from office at 3pm I had to call for a room service

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