Hotel Carlton in Bilbao - 5 HOTEL INFO stars

This is what awaits you:

  • Personal daily newspaper for every room
  • WLAN in room

Hotel description Carlton

Centrally located in Plaza de Federico Moyúa square, this elegant hotel stands as an impressive landmark in Bilbao. It offers free access to its gym and spacious rooms with luxurious décor.

The rooms at Hotel Carlton feature a classic or contemporary design and include a private bathroom. They also come with air conditioning and a flat-screen TV.

Hotel Carlton offers a business centre with a PC and free internet access. There is also a printer and complimentary minibar. Free Wi-Fi is available throughout the hotel.

The grand restaurant serves Basque specialities and international classics. The menu changes daily, from Monday to Friday.

Set next to Gran Vía, Hotel Carlton Hotel is less than 10 minutes’ walk from the Guggenheim Museum. Moyua Metro Station is next to the hotel, providing easy access to Bilbao and its surroundings. The airport bus stops nearby

Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1919, Last complete renovation 1994, Last partial renovation 2010, Number of floors 6, Total number of rooms 141, Number of single rooms 16, Number of double rooms 125, of which have 2 separate beds 89, of which have a double bed 33, of which are suitable as three-bed rooms 10, of which are suitable as four-bed rooms 0, Rooms with connecting door 4, Number of suites (separate rooms) 3, Number of junior suites 3, Number of apartments 0, Number of rooms with air conditioning 141, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 12:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Trade fair/conference hotel, No-smoking room 100, Hypoallergenic rooms 2, Family rooms available 0, Children's beds/cots 1

AddressShow map

Plaza Federico Moyua 2, 48009 Bilbao, Spain


  • Station (Bilbao - Abando Railway Station) 0.63 km
  • City centre (Bilbao) 1.1 km
  • Airport (Bilbao Airport (BIO)) 4.72 km
  • Highway (BILBAO-BASURTO) 1.0 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

12:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

Hotel facilities

  • Reception (lobby)
  • Garage in the hotel Fee per 24 hours 26 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
  • Restaurant(s) 1 open from 13:00.00 until 15:30.00 and from 20:30 until 23:00.00
  • Hotel bar
  • Fitness room
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Video surveillance of entrances
  • Breakfast from 07:00 o'clock to 11:00 o'clock
  • Wholefood available
  • Diabetic food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • Wheelchair users can check door widths at reception
  • WLAN with Internet access in rooms Hourly rate 0 EUR Provider ALCATEL
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Satellite TV
  • TV remote control
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone in the bathroom
  • Room safe
  • Mini-bar
  • Centrally controlled air conditioning
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Plan of emergency exits

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Porter service Cost per item 0,00 EUR
  • Free daily newspapers
  • Business center
  • Car rental
  • Laundry service
  • Personal daily newspaper for every room
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Pets not allowed
  • Room service from 00:00.00 until 23:59.00

Hotel location

Plaza Federico Moyua 2, 48009 Bilbao -

Evaluations of Carlton

Overall 67 ratings, including comments: 37 ratings
8.3 / 10
Average rating of all hotel guests
97% of all hotel guests would recommend this hotel to their friends
Corporate customers
8.2 / 10
December 2016

Great hotel, staff and accommodations.

all was good.

Corporate customers
9.0 / 10
February 2015

Very Good

Corporate customers
9.4 / 10
December 2013

Excellent hotel in central location. friendly staff on reception

Not so friendly staff in the bar area...

Corporate customers
9.0 / 10
October 2013

Very nice ancient building located in the very city centre. Spacious and nicely equipped room. Due to inside location (room 226) street noise is barely noticeable. Breakfast is fresh and delicious, but is far from 5-star expectations (costs 22 Euro). I should positively notice hamon, salmon and always fresh fruit juices as well as seasonal fruits. Internet is for free, but one could not sad it was a fast connection.

I wish they have any fitness studio there. Rooms with street view could be rather noisy. -> Ask for internal location.

Couple over thirty under fourty
5.8 / 10
July 2013

Room spacious.

We requested a double and were given a twin. Bathroom dated. Carpet frayed. Bed uncomfortable. Pillows were not feather down. No doorman, hard to open door with suitcases, perhaps put in electric door if you aren't going to have a doorman. Desk in room stained, damaged, requires resurfacing. Could hear people having sex from our room.

Corporate customers
6.0 / 10
May 2013

internet connection is not comfortable.

Corporate customers
6.4 / 10
December 2010

The location of the hotel is very good

noisy and Wireless didn't work

Corporate customers
7.5 / 10
September 2010

helpful staff - overall a nice hotel in a great central position

Could not get a connection to the WiFi system in the hotel

Couple over fourty under fifty
8.6 / 10
August 2010

Large room, very nice hotel, friendly staff, perfect location.

No wifi, street noise is not blocked very well by the outside windows

Private Solo traveller
9.2 / 10
January 2008

The bus stop to the Airport was right across the street from the hotel. The cost is only 1.25 euro, and took only 10 mins. Very convinient.

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