Carlton Palace Hotel Dubai - 5 HOTEL INFO stars

This is what awaits you:

  • Fruit bowl
  • Personal daily newspaper for every room
  • Parking directly by the hotel

Hotel description Carlton Palace Hotel Dubai

The Metropolitan Palace Hotel, Dubai is a luxury hotel for business and leisure travellers visiting Dubai that offers an enchanting blend of 3 distinct influences: traditionally Arabian, magnificently European and exotically Far Eastern.

Perfectly positioned in Dubai city centre on prestigious Al Maktoum Street, the Metropolitan Palace Hotel allows for speedy connections to Dubai International Airport, the main shopping areas and Dubai’s major commercial offices.

The Carlton Palace Hotel boasts 212 luxurious suites & rooms along with an Executive Floor that offers special privileges and amenities to fulfill all the needs of business traveller, free of chagre valet parking service by our staff. Same bulding Shopping Mall NOTE:Free WI/FI Deluxe room / executive room /juniors suite - this rooms are entitled for free wifi in the room (one device only) We are renovating our swimming pool from 06th June 2016 to 03rd July 2016. During this period all our guests can use the pool of our sister property, Carlton Tower located nearby and we will be providing the transportation between hotels. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1997, Last complete renovation 2004, Number of floors 10, Total number of rooms 212, Number of single rooms 45, Number of double rooms 140, of which have 2 separate beds 41, of which have a double bed 99, of which are suitable as three-bed rooms 41, Rooms with connecting door 15, Number of suites (separate rooms) 15, Number of junior suites 10, Number of rooms with air conditioning 212, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 15:00, Multilingual staff on hand 24 hours a day, Number of luxury rooms 212, Number of business rooms 57, Hotel, City hotel, Business hotel, All-inclusive hotel, Trade fair/conference hotel, Certified Luxury Hotel, No-smoking room 57

AddressShow map

Al Maktoum Street, 56262 Dubai, United Arab Emirates


  • City centre (Dubai ) 4.32 km
  • Airport (Dubai International Airport (DXB)) 4.36 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

4:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 40 AED
  • Hotel-owned car park Fee per 24 hours 0,00 AED
  • Restaurant(s) 2 open from 07:00.00 until 23:59.00 and from 17:00 until 02:30.00
  • Hotel bar
  • Café/bistro
  • Roof garden
  • Outdoor swimming pool open from 08:00.00 until 18:00.00
  • Sauna
  • Fitness room
  • Beauty parlor
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby Fee per day 40 AED
  • Fitness centre
  • Breakfast from 07:00 o'clock to 10:00 o'clock
  • Kosher food available
  • Halal food available
  • Vegetarian food available
  • Wholefood available
  • Diabetic food available

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms Hourly rate 0 AED Cost per day 0 AED
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • Satellite TV
  • TV remote control
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Telephone in the bathroom
  • Voicemail
  • Fax connection
  • Room safe
  • Mini-bar
  • Fridge
  • Coffee machine/tea-maker
  • Centrally controlled air conditioning
  • Temperature controls
  • Soundproof windows
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access in 50 rooms
  • TV with international news channel

In-house services

  • Hotel safe
  • Ice machine
  • Air conditioning in public areas
  • Changing mat for babies
  • Classic concierge service
  • Express check-out
  • Free daily newspapers
  • Shuttle service to the airport Fee 0,00 AED
  • Shuttle service to the trade fair Fee 0,00 AED
  • Business center
  • Secretarial services
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Fruit bowl
  • Personal daily newspaper for every room
  • Parking directly by the hotel
  • Welcome drink
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Pets not allowed
  • Room service from 00:00.00 until 23:59.00
  • Evening entertainment
  • Store/mini supermarket
  • Hairdresser/barber

Hotel location

Al Maktoum Street, 56262 Dubai - Deira

Evaluations of Carlton Palace Hotel Dubai

Overall 22 ratings, including comments: 13 ratings
7.3 / 10
Average rating of all hotel guests
Corporate customers
7.8 / 10
May 2019

the hotel is very centrally located.

was actually ok

Corporate customers
9.3 / 10
February 2016

For an unknown reason, I have been up grated. For an unknown reason, there were specific vouchers to be taken at the reception desk to have a better price for the breakfast Nice breakfast offer, eventhough it can be up grated

This Hotel is no longer called Metropolitan Palace hotel, but Carlton Palace hotel since Jan 2016. The web site should up date the data base. I have requested a non smoking room, and I had a smoking room ... which have been changed the following day No ATM inside the hotel to have cash money Lack of offer for the breakfast of salted dishes // limited offer of fresh fruits

Couple over thirty under fourty
8.6 / 10
July 2010

We stayed at this hotel from 11pm to 7am as we had a short stop in Dubai to change flights. The hotel staff was very competent and friendly. We ordered a club sandwich for dinner and it was very good! The bed was king size and very comfortable. The room was quiet and the temperature great (45C outside with 80% humidity) but the hotel's AC in the room cooled it down perfectly! The hotel is clean and beautiful. Not too far from the airport, a 10-15 minute taxi ride. We recommend this hotel.

Corporate customers
9.5 / 10
June 2010

thanks 4 ur hospitality in ur hotel u have nice & clean rooms and very friendly reception disk group, thanks for every thing u do.

Corporate customers
7.2 / 10
February 2010

It has nice restourants, and nice lobby

the toilett was deffect, and the tv was all so defect.

Corporate customers
6.0 / 10
February 2009

clean big room with many facilities

very bad reception ,,i have one night only,,they charged my visa double my limit(4 )nihgt its there policy ,,still visa is blocking my card because they block 2 nights more for safety,,what a bad hotel department

Corporate customers
8.2 / 10
January 2009



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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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