Best Western Raphael Hotel Altona in Hamburg - 3 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • WLAN in room

Style of hotel and ambience

A modern hotel boasting comfortable rooms and excellent service, “Best Western Raphael Hotel Altona” is an ideal choice for business travellers. A delicious breakfast buffet is available in the morning, while the small on-site bar offers a range of drinks. In addition, the sauna area is the perfect place to relax after a long day.

Special features of the hotel

The hotel is the ideal place to stop over for cyclists. It is right on the Elbe Cycle Route and also has a safe place to leave the bicycles. Whether you want to go for sightseeing, to a musical or theatre, everything is easy to reach by public transport or by foot. This hotel is a Non smoking hotel ++++ Attention: important information: The city of Hamburg charges an overnight stay tax on the room accommodation rate from 01.01.2013. This tax is already included in all HRS rates. Business travelers are exempted from this tax and pay the tax free rate when showing an adequate verification (e.g. employer certificate). Excluded are contracted corporate net rates. ++++

Hotel data

Hotel built in 1961, Last partial renovation 2014, Number of floors 4, Total number of rooms 43, Number of single rooms 1, Number of double rooms 26, of which have 2 separate beds 3, of which have a double bed 31, Number of junior suites 14, Hotel closed from 2009-12-22, to 2009-12-27, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Bed-and-breakfast hotel, City hotel, Business hotel, family-run hotel, child-friendly hotel, Family hotel, No-smoking hotel, VARTA certified business hotel 20398, No-smoking room 43, Family rooms available 16, Children's beds/cots 2, DEHOGA Rating 3, DEHOGA Rating valid until 2019-02-18

AddressShow map

Präsident-Krahn-Str. 13, 22765 Hamburg, Germany


  • Station (Hamburg Hbf) 4.67 km
  • City centre (Hamburg) 3.7 km
  • Airport (Hamburg Airport (HAM)) 9.21 km
  • Highway (A7 - Hamburg-Othmarschen) 2.59 km

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Hotel-owned car park Fee per 24 hours 12,00 EUR
  • Car park is directly by hotel
  • Garage is a 3-minute walk away
  • Hotel bar
  • Sauna Fee 10,00 EUR
  • Fire alarm
  • Smoke detectors
  • WLAN with Internet access in lobby Hourly rate 0,00 EUR
  • Breakfast from 06:30 o'clock to 10:00 o'clock
  • Hallways equipped with fire exstinguishers
  • Guest rooms accessed by interior entrances

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 EUR
  • Satellite TV
  • TV remote control
  • Radio
  • Desk
  • Separate luggage store
  • Telephone on the desk
  • Voicemail
  • Analogue modem connection in 39 rooms
  • Room safe
  • Mini-bar
  • Coffee machine/tea-maker in 39 rooms
  • Ironing machine for pants in 39 rooms
  • Individually controlled ventilation in 39 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Pets permitted Fee per day 10,00 EUR
  • Free daily newspapers
  • Secretarial services
  • Laundry service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • WLAN in room

Hotel location

Präsident-Krahn-Str. 13, 22765 Hamburg - Altona

Evaluations of Best Western Raphael Hotel Altona

Overall 541 ratings, including comments: 271 ratings
7.2 / 10
Average rating of all hotel guests
86% of all hotel guests would recommend this hotel to their friends
Corporate customers
7.8 / 10
October 2009

I was under the impression that the accommodation had been prepaid on arrival so never paid on departure. I received notification the next day via email that i had not paid.

A bit more clarification needed when checking in would have avoided this missunderstanding.

Corporate customers
3.6 / 10
March 2007

Disaapointing room, expected more from a Great Western chain.

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