Hotel Best Western Prima Wrocław - 4 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Free use of the sauna
  • WLAN in room

Hotel description Best Western Prima Wrocław

Business hours of reception: 24 hours

The Best Western Hotel Prima is the first hotel of the Best Western chain in Poland. This retreat is majestically set within close proximity to the historic Town Hall. Hotel facilities comprise an apartment, 79 single and double rooms, the Sir William restaurant, the Piano and Morris bars, 2 conference rooms, fitness club and car parks.

Our comfortably arranged air conditioned rooms feature working area, mini bar, telephone, TV and internet access. They invite you to settle in and relax.

Treat yourself to Polish and international specialties in the restaurant.

Our conference rooms are completely air conditioned, to ensure the pleasant atmosphere for your events. The Morris bar, opened in the evening, serves the most original drinks. The Piano bar is the ideal meeting retreat and a place where to relax and feel well. We offer a wide range of drinks and small snacks .



Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1999, Last complete renovation 2004, Number of floors 5, Total number of rooms 78, Number of single rooms 12, Number of double rooms 66, of which are suitable as three-bed rooms 4, of which are suitable as four-bed rooms 0, Number of suites (separate rooms) 1, Number of apartments 1, Number of rooms with air conditioning 78, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, City hotel, Business hotel, Trade fair/conference hotel, No-smoking hotel, No-smoking room 78, Extra-long (over 2m) beds in 32 rooms

AddressShow map

Ul. Kielbasnicza 16, 50-110 Wrocław, Poland


  • Station (Wrocław - Główny Railway Station) 2.0 km
  • City centre (Wrocław) 0.38 km
  • Airport (Copernicus Wrocław Airport (WRO)) 11.0 km
  • Highway 10.0 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Billing to corporate account possible

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal
  • Hotel-owned car park Fee per 24 hours 60 PLN
  • Car park is directly by hotel
  • Security patrolled car park
  • Restaurant(s) 1 open from 12:00.00 until 22:00.00
  • Hotel bar
  • Sauna
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • WLAN with Internet access in lobby
  • Breakfast from 07:10 o'clock to 07:11 o'clock
  • Vegetarian food available
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators

Room facilities

  • WLAN with Internet access in rooms
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 1
  • Cable TV
  • Satellite TV
  • TV remote control
  • Desk
  • Separate luggage store
  • Telephone on the desk
  • Mini-bar
  • Centrally controlled air conditioning
  • Temperature controls in 78 rooms
  • Soundproof windows
  • Full-length mirror
  • Hairdryer
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Large dogs permitted Fee per day 50 PLN
  • Hotel safe
  • Air conditioning in public areas
  • Washing machine for guests
  • Classic concierge service
  • Express check-out
  • Business center
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Free use of the sauna
  • WLAN in room

Hotel location

Ul. Kielbasnicza 16, 50-110 Wrocław - Dolnoslaskie

Evaluations of Best Western Prima Wrocław

Overall 232 ratings, including comments: 147 ratings
7.5 / 10
Average rating of all hotel guests
86% of all hotel guests would recommend this hotel to their friends
Corporate customers
5.9 / 10
March 2020

good breakfasts with polite and hard-working servers

room condition, often there is no hot water in the shower or you have to wait 15 minutes for it to show up, reception desk staff is unpleasant and uninterested in helping customers, sport facilities have old/poor running equipment

Corporate customers
7.2 / 10
February 2020

good breakfast

rude staff, cleanliness and room standard

Corporate customers
7.4 / 10
December 2019

good location

Corporate customers
9.1 / 10
November 2019

good location

old style furnished

Corporate customers
10 / 10
May 2019

The room was furnished in a modest way however was very clean and neat. The room bar had a good offer. I cannot evaluate SPA/Wellness as there was not enough time for it. Breakfasts and the reception service was perfect.

Unfortunately, there are no rooms where you can open a window. All rooms are air-conditioned.

Corporate customers
5.7 / 10
August 2016

close to the old town

not easy to reach with the car

Corporate customers
8.1 / 10
April 2016


fix windows - no chance to open

Corporate customers
7.8 / 10
March 2015

Good position

Corporate customers
5.8 / 10
January 2014

Very good position. We could not have breakfast due to very early departure but we have been given a rich breakfast bag.

I had to change the room because it was cold and the heating was not working well. The staff initially said 'not possible' then they came and see the room and gave me another one. The other room, anyhow, was quite basic (not a 4* level) especially the bathroom, which was equipped for handicapped people, but overall very poor. In my opinion it is not worth 4*at all.

Corporate customers
8.0 / 10
April 2013

Good overall atmosphere

Trams passing by were perceivably noisy. Nearby construction site noisy as well.

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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