BEST WESTERN PREMIER Hallmark Hotel Chester The Queen

This is what awaits you:
Free WI-FI
Hotel's own parking spaces
Reception open day and night
from 888.00 GBP
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Hotel description BEST WESTERN PREMIER Hallmark Hotel Chester The Queen

Business hours of reception: 24 hours

The Best Western Premier Queen Hotel, located directly opposite the main line Chester Railway station, dates back all the way to 1860. Having recently seen a regenerating refurbishment creating the fabulous Kings at the Best Western Premier Queen Hotel complete with 87 individually designed executive rooms plus the Kings Quarters Bar and Grill and executive cocktail lounge.

The Best Western Premier Queen Hotel boasts an imposing Italian style and decor. Furnished beautifully, yet functionally – The Hotel offers quiet and spacious, first class accommodation. 218 en-suite bedrooms, many recently refurbished to a very high standard, all enjoying the pinnacle of modern comfort and convenience. Rooms are equipped with every facility including direct dial telephone, sat-TV, movie and games packages, tea and coffee making facilities and other such luxuries you might expect of a prestigious hotel.

Outside of your room, the hotel offers a number of guest facilities and services including a state-of-the-art TechnoGym, a fabulous room service menu, a delectable brassiere and so much more!

Further information on the hotel

The Kings Quarters is the £20 million pound addition to the fabulous Queen Hotel, 8 floors of luxury with 87 bedrooms and suites and the brand new Kings' Quarters Grill and Cocktail Lounge.

Reception hours

Every day 24 hours
Renovated: 2009
Built: 1859
Check-in time: 14:00
Check-out time: 11:00
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City Road, CH1 3AH Chester, United Kingdom

Distances (km)

Metro / suburban train 0
City district (Chester) 0.58
Station (Chester Main Station) 0
Airport (Liverpool John Lennon Airport (LPL)) 15.76
Airport (Manchester Airport (MAN)) 44.12
Airport (Hawarden Airport (CEG)) 6.62

To reach the hotel

Starting point:
M6 and Manchester Airport are 40min away. M56 Junction 15 onto M53 follow signs to Chester City Centre. Other Main Access roads are A51, A55, A41. The hotel is situated directly opposite...  more

For HOTEL INFO guests

Free internet terminal)
Free WI-FI)

Hotel features

  • Single rooms: 10
  • Double rooms: 208
  • Junior suites: 7
  • Twin rooms: 30
  • Triple rooms: 10
  • Quadruple rooms: 5
  • Designated parking place for the disabled
  • Hotel foyer with video surveillance
  • Safe deposit box at reception
  • Garden terrace
  • Ice cream maker
  • Shoe-polishing machine
  • Playground
  • Reading room
  • Room service
  • Laundry service
  • Safe at reception
  • Quick check-out
  • Reception open day and night
  • Classical concierge service
  • Bus stop near the hotel
  • Fire detector
  • Business Centre
  • Baby's changing mat
  • Lobby
  • Wireless LAN in public areas
  • Secretarial service
  • Lift
  • Hotel's own parking spaces
  • Parking places with security personnel making their rounds
  • Barrier-free
  • Hallways with video surveillance
  • Entrances with video surveillance
  • Free internet terminal
  • Secured parking area for bicycles and motorcycles

Room features

  • Full-length mirror
  • Separate luggage deposit
  • Radio
  • Wi-Fi
  • Telephone
  • Heated towel rails in the bathroom
  • Non-smoking room
  • Mini bar
  • Window that can be opened
  • Bathtub
  • Hairdryer
  • Coffee maker
  • Shower
  • Automatic wake-up call in emergencies
  • International news
  • Change of hand towels
  • Change of bed linen
  • Smoke alarm
  • Desk
  • DVD player
  • Cable TV
  • Make-up mirror


  • Diabetic meals
  • Vegetarian meals
  • Bar
  • Kosher meals available
  • Halal meals available
  • Restaurant

Sport/leisure activities

  • Fitness room
  • Fitness studio (fee applies)
  • DVD and video rental

Accepted credit card payments

  • AmericanExpress
  • DinersClub
  • JapanCreditBureau
  • MasterCard
  • Visa

Hotel location

City Road, CH1 3AH Chester, United Kingdom
TownCentre 0.6 km/0.4 mi
Airport 15.76 km/9.8 mi
Highway no details
Station no details

Hotel ratings

Ratings that only come from actual guests

The rating is made after the guest's stay

Over 2 million guest ratings

Overall: 20 ratings, including comments: 7 ratings
7.9 / 10
Average rating
of all hotel guests
of all hotel guests
would recommend this hotel to their friends
Rating filter:
7.4 / 10
Quality of room
8.2 / 10
Noise levels in the room
7.9 / 10
6.6 / 10
Fitness / Spa
8.0 / 10
Value for money
8.6 / 10
8.6 / 10
Friendliness and competence of the hotel staff
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Couples between 30 and 50 years
9.2 / 10
May 2016
"Location Elegance of the hotel Excellent food Very helpful and friendly staff"
"Had a room facing the train station and found it was noisy with deliveries from early hours of the morning which kept me awake. "
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Corporate customers
6.2 / 10
March 2015
"Comfortable room. I had a good nights sleep"
"Breakfast was pretty poor, lots of greasy fried food and sugar cereals. Not much for someone with a healthy diet"
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Couples between 30 and 50 years
8.4 / 10
March 2015
"Fantastic hotel, was upgraded on arrival"
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Corporate customers
8.2 / 10
October 2013
"Good old traditional hotel. Absolutly charming."
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Corporate customers
9.2 / 10
September 2013
"The hotel is traditional english, with new bathrooms. It is real charming. The breakfast is also english and one of the best I ever have seen."
"Windows and room doors are real old that makes it sometimes difficult to use them (doors do only shut with power, Windows do not stay open."
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Corporate customers
8.3 / 10
July 2013
"They are redesigning the rooms. Looks nice. I only had no closet to hang my clothes."
"The room has no airco."
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Couples between 30 and 50 years
9.3 / 10
March 2009
"Stayed in the Kings quaters, they are a must, superking beds etc, really quiet, decorated thoughout. Lovely gardens."
"Getting ripped off with the room service an additional charge is added on, then the room service menu is not what you have ordered No mention about paying for car parking. Pint of Lemonade £3.50 and they say we are in a credit crunch"
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Star rating are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions.