Hotel Best Western Premier Alsterkrug in Hamburg - 4 HOTEL INFO stars

This is what awaits you:

  • Parking directly by the hotel
  • Use of an Internet terminal at the hotel
  • Free use of the sauna

Hotel description Best Western Premier Alsterkrug

The BEST WESTERN PREMIER Alsterkrug Hotel is an individual private hotel at the river Alster, built in the style of a country-house with lots of atmosphere, where personal support and outstanding service are paid high attention to. In the hotel there is a continuous mediterranean design. Stone pine wood, earthy-creamy materials, rattan and the Italian „Accente“-Style characterize the interior of the Alsterkrug Hotel including the newly-arranged banquet and conference rooms.  All rooms have internet access and wireless LAN free of charge. The restaurants „Bierstube“ and „Alsterkrug“ with delicious Mediterranean and rustic specialities, the cosy hotel bar, the idyllic garden restaurant guarantee a distinctive stay. Also nature, such as the Alster hiking trail and the Eppendorf moor, located directly at the hotel, invite you to stay. Bicycles and canoes can be rent in the hotel. Our hotel was elected by the Gourmet to be one of the best in Germany. We are looking forward to your visit!

Enjoy our spacious alsterSPA on over 300sqm with a Finnish sauna, soft-sauna and steam bath. A large SPA-lounge and a peaceful relaxation area with heated loungers complete our offer. The fitness area with high-quality cardio equipment from LifeFitness is the ideal space for your daily workout. The use of all facilities is included in the roomrate. Hotel services such as the parking on the outdoor parking space (subject to avilability), WIFI or the use of the sauna is inlcuded in the room rate. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1985, Last complete renovation 2002, Last partial renovation 2017, Number of floors 3, Total number of rooms 105, Number of single rooms 2, Number of double rooms 103, of which have 2 separate beds 10, of which have a double bed 93, of which are suitable as three-bed rooms 14, Rooms with connecting door 2, Number of junior suites 16, Number of rooms with air conditioning 61, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 11:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Art/design hotel, Trade fair/conference hotel, Airport hotel, family-run hotel, child-friendly hotel, Family hotel, Cycling/biker hotel, Hiking hotel, No-smoking room 105, Children's beds/cots 3, Air Plus Meeting Card, DEHOGA Rating 4, DEHOGA Rating valid until 2018-10-08

AddressShow map

Alsterkrugchaussee 277, 22297 Hamburg, Germany


  • Station (Hamburg Hbf) 6.76 km
  • City centre (Hamburg) 1.33 km
  • Airport (Hamburg Airport (HAM)) 2.05 km
  • Highway (A7 - Hamburg-Stellingen) 5.44 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

4:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash
  • Billing to corporate account possible

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Car park is directly by hotel
  • Coach parking space at hotel
  • Executive/business floor
  • Restaurant(s) 3 open from 12:00.00 until 23:00.00
  • Hotel bar
  • Café/bistro
  • Open-air restaurant/beer garden, etc.
  • Garden/park
  • Garden terrace
  • Sauna Fee 0 EUR
  • Turkish bath Hourly rate 0 EUR
  • Fire alarm
  • Smoke detectors
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • WLAN with Internet access in lobby Hourly rate 0,00 EUR
  • Mobile phone reception
  • Door with spy-hole in 105 rooms
  • Door with security lock in 105 rooms
  • Breakfast from 06:30 o'clock to 10:30 o'clock
  • Vegetarian food available
  • Wholefood available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators
  • Hotel staff trained in first aid

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0 EUR
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Analogue modem connection in 105 rooms
  • Room safe
  • Mini-bar
  • Coffee machine/tea-maker in 105 rooms
  • Ironing machine for pants in 79 rooms
  • Iron + ironing board in 35 rooms
  • Temperature controls in 82 rooms
  • Centrally controlled ventilation
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Heated towel rack in bathroom
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel
  • Water boiler in room
  • Free tea supplies in room

In-house services

  • Large dogs permitted Fee per day 15 EUR
  • Pets permitted Fee per day 15 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Changing mat for babies
  • Express check-out
  • Porter service Cost per item 0,00 EUR
  • Shuttle service to the airport Fee 0 EUR
  • Secretarial services
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • Parking directly by the hotel
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
  • Room service from 00:00.00 until 00:00.00
  • Childcare from age # Hourly rate 15 EUR
  • Babysitter Hourly rate 15 EUR
  • Limousine service
  • Medical service
  • Adaptor for Chinese/US plugs

Hotel location

Alsterkrugchaussee 277, 22297 Hamburg - Alsterdorf

Evaluations of Best Western Premier Alsterkrug

Overall 163 ratings, including comments: 68 ratings
8 / 10
Average rating of all hotel guests
94% of all hotel guests would recommend this hotel to their friends
6.0 / 10
June 2017

The location was close to the airport and the bar was pleasant

The hotel was hugely overpriced. I have stayed in many hotels and this hotel was around double the price it should be.

Corporate customers
9.2 / 10
May 2009

Staff very friendly and efficient, one hour free WiFi access - very good

Room faced main road, had to keep the window closed, otherwise traffic noise would have been too loud

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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