Hotel Best Western Plus Stoke-on-Trent Moat House - 4 HOTEL INFO stars

This is what awaits you:

  • Parking directly by the hotel
  • Free use of the sauna
  • WLAN in room

Hotel description Best Western Plus Stoke-on-Trent Moat House

In the name of our entire crew, we welcome you enthusiastically to the Best Western Plus Stoke-on-Trent Moat House. The Best Western family cordially welcomes you to the Best Western Plus Stoke-on-Trent Moat House! It doesn't matter whether you're staying for one night or more, you will find lots of parking spaces available at the comfortable hotel. Free for you The hotel sauna is available to use and is complimentary during your stay. Free parking is available at the hotel. Access to the WiFi connection is available from the public areas in the hotel. Make yourself at home The helpful reception staff will always be ready to assist. To reach your homy room on one of the upper floors we recommend you to use the elevator. Within the hotel a lobby is included. Culinary greetings from the kitchen Enjoy the evening in pleasant company, with other guests in our lively hotel bar. We also provide a restaurant in the hotel, where our vegetarian guests will also find something suitable. Where you will stay Don't miss out on the kettle ideal for preparing a cup of coffee in the morning, the hand-held blow-dryer, the cable television set and the temperature control via AC that are featured in every room. Newspapers that contain international news are provided in all of the hotel rooms. While relaxing in your room you can turn on the radio and listen to some tunes. For your convenience, a trouser press can be found in each of our hotel rooms. Relax or be active Take advantage of our sauna. Our hotel provides a well-equipped fitness room. The hotel offers both free wifi and car parking Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 1991, Last complete renovation 2006, Number of floors 4, Total number of rooms 147, Number of single rooms 1, Number of double rooms 146, Number of suites (separate rooms) 2, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 11:00, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Trade fair/conference hotel, No-smoking room 147

AddressShow map

Etruria Hall,Etruria,Festival Way, ST1 5BQ Stoke-on-Trent, United Kingdom


  • Station (Stoke on Trent) 3.6 km
  • City centre (Stoke on Trent) 3.5 km
  • Airport (Manchester Airport (MAN)) 36.75 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

11:00 AM

    Accepted payment methods

  • Visa
  • Eurocard/MasterCard
  • American Express

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park Fee per 24 hours 0 GBP
  • Restaurant(s) 1
  • Hotel bar
  • Indoor pool
  • Sauna
  • Fitness room
  • Smoke detectors
  • Video surveillance of entrances
  • WLAN with Internet access in lobby Hourly rate 0 GBP Fee per day 0 GBP
  • Mobile phone reception
  • Breakfast
  • Vegetarian food available
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • Parking area equipped with lights
  • Hotel staff trained in first aid

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0 GBP Cost per day 0 GBP
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Room safe
  • Coffee machine/tea-maker
  • Ironing machine for pants
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Windows for opening
  • Hairdryer
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Air conditioning in public areas
  • Classic concierge service
  • Express check-out
  • Porter service
  • Parking directly by the hotel
  • Free use of the sauna
  • WLAN in room
  • Hairdresser/barber

Hotel location

Etruria Hall,Etruria,Festival Way, ST1 5BQ Stoke-on-Trent -

Evaluations of Best Western Plus Stoke-on-Trent Moat House

Overall 13 ratings, including comments: 8 ratings
7.7 / 10
Average rating of all hotel guests
100% of all hotel guests would recommend this hotel to their friends
Couple over sixty
9.5 / 10
November 2017

spacious room

minor point but the door stop on the wall by the door is a solid metal bar ( as opposed to the spring ones ) and my wife caught her ankle on it which gave her a nice bruise perhaps this could be looked into

Couple over fifty under sixty
8.2 / 10
September 2017

Good easy to find hotel, very good meal in the evening. Lots around the hotel and is very good for children

Found the breakfast basic and most of the hot food was just warm. Considering how good the meal was the night before this was disappointing.

Couple over fifty under sixty
7.8 / 10
August 2017

The proximity to the potteries in particular World of Wedgwood, also Trentham gardens a hidden gem in the Stoke area.

The smoke ddetector had been covered by a plastic shower hood, when reported the duty manager did not come and get it removed as discussed, in my opinion a bad health and safety breach, probably indicates a smoker has been in the room. more attention to the hiddens areas needs to be done in terms of cleanliness i.e. down the side of bedside cabinets. Bathroom paint begining to peel and a couple of broken tiles at floor level giving hazard for young children. Pepper pot on table in restaurant had a green plastic plant in it, initially looke as if something was growing in it, staff were brilliant and removed it immediately, however is a never shoud happen incident.

Couple over sixty
9.0 / 10
August 2016

Brilliant staff

Heavy doors. Found it difficult to close them quietly . The noise was sometimes intrusive. I suppose that is to do with fire precautions

9.3 / 10
August 2016

Good location for local amenities.

High Bar prices.

Corporate customers
5.6 / 10
July 2016

Was not keen on the bedding as they had some sort of plastic type sheet made u sweat really bad. Also bathroom had a very smelly shower curtain

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