Best Western Grand Hotel in Hongkong - 4 HOTEL INFO stars

This is what awaits you:

  • Use of an Internet terminal at the hotel
  • WLAN in room

Style of hotel and ambience

Relax after an eventful day in the city at the Best Western Grand Hotel. The rooms are cosy, tastefully furnished in a modern style and feature complimentary Wi-Fi for HRS guests. Well-appointed conference rooms are at your disposal for your next successful meeting. In the morning, the friendly staff serves a good breakfast.

Special features of the hotel

*** IMPORTANT NOTICE *** Hotel will NOT accept the third party guarantee, where ONLY accept the credit card guarantee by STAYING GUEST'S own credit card! Kindly present the same credit card used to guarantee your booking (both names must be the same) when checking in and making payment at the hotel. ** If guest reserve 8 guest rooms or more, the reservations will be treated as group handling and the full pre-payment is required at time of reservation.** Fitness Facilities Operation Hours: 07:00 – 22:00hrs For in house guest only 396 guest rooms adopt a modern chic design with stunning views of city and dining facilities. All rooms provide FREE and Unlimited high speed wifi internet access, Flat TV, IDD phone, personal safe, mini refrigerator, coffee/tea-making facilities, Room Service, non-smoking guest floor and central air conditioning.

Hotel data

Hotel built in 2012, Number of floors 29, Total number of rooms 396, Number of single rooms 105, Number of double rooms 291, of which have 2 separate beds 291, of which have a double bed 105, of which are suitable as three-bed rooms 20, Number of apartments 0, Number of rooms with air conditioning 396, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 11:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair/conference hotel, No-smoking room 180, Children's beds/cots 20

AddressShow map

23 Austin Avenue, Hongkong, China


  • Station (Hong Kong - Hung Hom Railway Station) 0.71 km
  • City centre (Hong Kong) 3.31 km
  • Airport (Chek Lap Kok International Airport (HKG)) 26.72 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Visa
  • Eurocard/MasterCard
  • China UnionPay credit card

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Restaurant(s) 1 open from 07:00.00 until 23:00.00
  • Café/bistro
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby Hourly rate 0,00 HKD
  • Door with spy-hole in 396 rooms
  • Door with security chain in 396 rooms
  • Door with security lock in 396 rooms
  • Breakfast from 07:00 o'clock to 10:00 o'clock
  • Smoke detectors in all rooms
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Hotel staff Red Cross Certified in CPR

Room facilities

  • Wheelchair users can check door widths at reception
  • WLAN with Internet access in rooms
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 20
  • TV remote control
  • Telephone by the bed
  • Room safe
  • Mini-bar
  • Coffee machine/tea-maker in 396 rooms
  • Temperature controls in 396 rooms
  • Individually controlled ventilation in 396 rooms
  • Soundproof windows
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Express check-out
  • Check-out terminal
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Limousine service

Hotel location

23 Austin Avenue, Hongkong - Tsim Sha Tsui

Evaluations of Best Western Grand Hotel

Overall 2 ratings, including comments: 2 ratings
Couple over fifty under sixty
2.7 / 10
November 2014

Except for the location, nothing was impressive.

The room was terribly small, the washroom is even worse, if this size of shower room, why built a bath tub, why not a shower?!

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

More information