Hotel Vienna House Andel’s Cracow in Kraków - 4 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Personal daily newspaper for every room
  • Use of an Internet terminal at the hotel

Hotel description Vienna House Andel’s Cracow

The andel's by Vienna House Cracow was designed by the famous architect duo of Jestico and Whiles, who have already shown what they are capable of during a number of other important projects. Among these is the first andel´s Hotel in Prague, which represents an entirely new dimension in interior design.

The hotel is situated just 100 m from the main train station, the historical market square and Cracow’s newest shopping centre, making it an ideal location, whether you arrive in our charming city by train, car or airplane.

All our design rooms feature plenty of natural light thanks to spectacular floor-to-ceiling windows. Our guests will find a superior combination of design, functionality and the latest technology such as LCD satellite TV, DVD player, high speed internet access and wireless internet, individual climate control, mini-bar, electronic personal safe with notebook charging possibilities and telephone.

Theatres, museums, Wawel Castle, the old market square and the Jewish quarter of Kazimierz can be explored on a number of beautiful walking tours through Cracow.

The restaurant with 140 seats is open from breakfast to dinner and offers international cuisine and Polish specialties. During the summer time we offer you an open terrace with a great view over the pedestrian square.

The hotel's conference centre offers advanced solutions and state-of-the-art technology. The total area of the 5 conference rooms and foyer is equal to 500 m², with a capacity for 320 people.

Restaurant, bar, gym, parking space. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in 2007, Total number of rooms 159, Number of single rooms 0, Number of double rooms 159, of which have 2 separate beds 88, Number of suites (separate rooms) 1, Number of junior suites 5, Number of apartments 1, Number of rooms with air conditioning 159, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, City hotel, Station hotel, Business hotel, Art/design hotel, Trade fair/conference hotel, child-friendly hotel, Certified Design Hotel, No-smoking room 159

AddressShow map

Ul. Pawia 3, 31-154 Kraków, Poland


  • Station (Kraków - Głowny Railway Station) 0.36 km
  • City centre 0.72 km
  • Airport (John Paul II International Airport Kraków-Balice Airport (KRK)) 11.54 km
  • Highway 0.0 km

Service times

Reception open:

1:00 AM to 1:00 AM

Reception manned at weekends:

1:00 AM to 1:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

1:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash
  • Billing to corporate account possible
  • (Bank) transfer

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0 EUR
  • Hotel-owned car park Fee per 24 hours 24 EUR
  • Car park is directly by hotel
  • Car park is a 1-minute walk away
  • Secure parking
  • Garage in the hotel Fee per 24 hours 24 EUR
  • Garage is a 1-minute walk away
  • Executive/business floor
  • Restaurant(s) 1 open from 06:30.00 until 23:00.00
  • Hotel bar
  • Open-air restaurant/beer garden, etc.
  • Sauna
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Mobile phone reception
  • Fitness centre Fee 0 EUR
  • Breakfast from 06:30 o'clock to 10:30 o'clock
  • Vegetarian food available
  • Wholefood available
  • Diabetic food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking area equipped with lights

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • WLAN with Internet access in rooms Hourly rate 0 EUR
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone on the desk
  • Voicemail
  • ISDN connection in 159 rooms
  • Analogue modem connection in 159 rooms
  • Room safe
  • Mini-bar
  • Coffee machine/tea-maker in 159 rooms
  • Centrally controlled air conditioning
  • Temperature controls in 159 rooms
  • Centrally controlled ventilation
  • Individually controlled ventilation in 159 rooms
  • Ceiling fan in 159 rooms
  • Soundproof windows
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel
  • Complimentary slippers provided in room
  • Water boiler in room
  • Free tea supplies in room

In-house services

  • Large dogs permitted Fee per day 15 EUR
  • Pets permitted Fee per day 15 EUR
  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Meets ISO 14001 environmental management standard
  • Classic concierge service
  • Express check-out
  • Porter service Cost per item 3 EUR
  • Shuttle service to the airport Fee 22 EUR
  • Business center
  • Car rental
  • Sightseeing tours
  • Laundry service
  • 1 bottle of mineral water
  • Personal daily newspaper for every room
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
  • Pay TV
  • Adaptor for Chinese/US plugs
  • Chinese newspaper

Hotel location

Ul. Pawia 3, 31-154 Kraków - Malopolskie

Evaluations of Vienna House Andel’s Cracow

Overall 135 ratings, including comments: 67 ratings
8.5 / 10
Average rating of all hotel guests
96% of all hotel guests would recommend this hotel to their friends
10 / 10
May 2014

Excellent hotel very well positioned for the old town centre. Excellent facilities in the room.


Corporate customers
9.2 / 10
May 2013

One of my best stays in business trips over past years. Very well done.

Breakfast ok. Dinner at roomservice was of rather average taste...

Corporate customers
9.2 / 10
May 2012

Nice and modern location in the heart of Krakow

Corporate customers
8.0 / 10
October 2011

Nice, clean and comfy rooms.

Internet unstable / slow. TV not working properly.

7.0 / 10
June 2011

Room quality good. Location perfect.

Internet instable, TV is even after 4 month not working properly IN ALL ROOMS. Service at breakfast terrible.

Corporate customers
7.3 / 10
May 2011

Breakfast is good, beside the fact that the personal is not able to serve everybody with coffee in the morning. The rooms are nice and the bed is comfy.

Still the same problem, personal is quite unattentive in the morning when the crowds are coming for breakfast. Got again no coffe because the service was sleeping. TV still is not working properly (IN ALL ROOMS). And still the internet connection is very unstable. Room key is working more or less randomly.

Corporate customers
7.0 / 10
April 2011

Rooms are nice, Breakfast would be rated great if service could be improved and partially the quality as well (eggs sunnyside up could be better and sometimes the mushrooms are still rare)

The more often I stay with the Hotel the more I start disliking it. TV still is not working properly IN ALL ROOMS. The room card is working rarely. This time for the second time the fuse did blow for the second time and the more the hotel is crowded in the morning the more the service in the restaurant sucks. For a 4-star hotel it could not be that I´m getting no coffee in the morning and that happens too often.

Corporate customers
5.6 / 10
July 2010

personeel and kamers

Fitness very poor REstaurant under construction prijs a 10-20 % to high

10 / 10
November 2009

Great location, friendly staff, nice rooms

Corporate customers
8.4 / 10
July 2009

Perfect location, walking distance to main pedestrian zone approx. 10 minutes Huge shopping center around the corner Train station opposite the hotel Choice at breakfast buffet ok Fitness: only cardio (bike, treadmill, crosstrainer), no weights available

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Clean & Safe Protocol

The continued health and safety of hotel guests is of the highest priority for hotels. Hotels with an inspection label have demonstrated enhanced protective measures to help mitigate the spread of COVID-19 within their properties.

Expert Inspected
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected
The hotel has undergone a self-inspection process on its enhanced protection measures.

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