Hotel Alster-Hof in Hamburg - 3 HOTEL INFO stars

This is what awaits you:

  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna

Hotel description Alster-Hof

Hotel Alster, Hamburg


Boasting a prime and picturesque location in the centre of historic Hamburg, the 3 star Hotel Alster offers an inimitable combination of luxurious amenities and functional business facilities. Located a stone's throw from the railway station and cultural highlights of the city, the Alster Hotel offers a convenient corporate package guaranteed to fulfil all of your professional and personal requirements. Modern meeting facilities and dedicated staff will ensure you business event is a roaring success. Work leisurely using the advanced media technology offered in the working centre, or maintain your fitness regime on the move in the state of the art fitness centre.


Individually styled rooms offer guests cutting edge style and neutral tones conducive to either relaxing or working productively. Contemporary and spacious suites come equipped with convenient commodities such as flat screen televisions, working desks, well stocked mini bar and a luxurious private bathroom. The high speed internet connection allows travellers to conduct business affairs in pleasant and private surroundings. Wake feeling recharged and enjoy the copious amount of premium breakfast ingredients in the bright and cheerful dining area. Indulge in continental delights such as tasty meats, delicate cheeses and freshly baked bread while sipping a steaming cup of coffee and perusing the daily newspapers. After embracing the fast pace of the working day, return to the intimate and inviting atmosphere of the hotel bar to enjoy a premium selection of refreshing beverages with either clients or colleagues.

All our rooms are equipped with a telephone with its own extension number, a TV, radio and mini-bar.In the whole hotel we have W-LAN connection subject to charge. The hotel also has a fitness room, a sauna and a solarium. The city of Hamburg charges an overnight stay tax on the room accommodation rate from 01.01.2013. Business travelers are kindly asked to show an adequate verification. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Last partial renovation 2018, Number of floors 7, Total number of rooms 108, Number of single rooms 65, Number of double rooms 40, of which are suitable as three-bed rooms 6, of which are suitable as four-bed rooms 4, Rooms with connecting door 2, Number of apartments 3, Hotel closed from 2009-01-01, to 2009-01-02, Hotel closed from 2009-12-23, to 2010-01-04, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Bed-and-breakfast hotel, City hotel, Business hotel, Trade fair hotel, Trade fair/conference hotel, family-run hotel, child-friendly hotel, VARTA certified business hotel 15339, No-smoking room 95, Children's beds/cots 2, Extra-long (over 2m) beds in 10 rooms, DEHOGA Rating 3, DEHOGA Rating valid until 2020-06-18, Renovation work planned 2015-05-21, to 2015-09-30, in area other, Renovation work planned 2018-11-08, to 2019-03-01, in area room

AddressShow map

Esplanade 12, 20354 Hamburg, Germany


  • Station (Hamburg Hbf) 1.17 km
  • City centre (Hamburg) 0.49 km
  • Airport (Hamburg Airport (HAM)) 8.08 km
  • Highway (A255 - Abzweig Veddel - Anschluß Neue Elbbrücken) 3.76 km

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

2:00 PM

Latest check-out:

12:00 PM

    Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Electronic cash
  • Travelers' checks
  • Billing to corporate account possible

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Car park is a 2-minute walk away
  • Garage is a 5-minute walk away
  • Restaurant(s) 1 open from 06:30.00 until 10:30.00
  • Hotel bar
  • Sauna Fee 0,00 EUR
  • Solarium
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Video surveillance of entrances
  • WLAN with Internet access in lobby Fee per day 0,00 EUR
  • Mobile phone reception
  • WLAN operator t-mobile hotspot
  • Breakfast from 06:30 o'clock to 10:30 o'clock
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes

Room facilities

  • WLAN with Internet access in rooms Cost per day 0,00 EUR Provider t-mobile hotspot
  • Satellite TV
  • TV remote control
  • Radio
  • Desk
  • Telephone on the desk
  • Room safe
  • Mini-bar
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathroom with window
  • Heated towel rack in bathroom
  • Emergency information
  • Plan of emergency exits

In-house services

  • Large dogs permitted Fee per day 9,00 EUR
  • Pets permitted Fee per day 9,00 EUR
  • Hotel safe
  • Safety deposit boxes at reception
  • Express check-out
  • Free daily newspapers
  • Laundry service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room

Hotel location

Esplanade 12, 20354 Hamburg - Neustadt

Evaluations of Alster-Hof

Overall 523 ratings, including comments: 283 ratings
7.7 / 10
Average rating of all hotel guests
93% of all hotel guests would recommend this hotel to their friends
10 / 10
June 2016

A brilliant experience all-round and perfectly situated for our nightly opera-going1


Corporate customers
10 / 10
July 2015

die Lage des Hotels

Corporate customers
9.3 / 10
May 2014

Great Location at a reasonable price.

Corporate customers
8.0 / 10
November 2013

Price and Location

Corporate customers
8.1 / 10
August 2011

Very friendly staff, kind and helpfull (not only at the reception). The room was nice and tidy. Good location (very close to Altstadt <1km)

Wifi is not free in the room, one has to buy a card to access it. Rooms on street side a bit noisy (trash collector truck around 5am..) Close windows if possible. :)

Corporate customers
10 / 10
May 2011

very nice and central city hotel. I can highly recommend this and will certainly come back....

Corporate customers
9.0 / 10
May 2010

- Nice room, spacious for the price/location - Different kinds of fresh fruit at breakfast

Nothing that I noticed

Corporate customers
9.3 / 10
April 2010

My room was very quiet and comfortable.

The internet/wifi is very expensive, and I had trouble connecting to it. With free wifi, the Hotel Alster-Hof would be perfect.

Corporate customers
7.0 / 10
February 2010

Convenient location for my work in Hamburg and comfortable hotel

Corporate customers
8.7 / 10
August 2009

good location, reasonably sized room, relatively quiet, facing inner court

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