Contact


Telephone 00800-11211200*

E-mail info@hotel.info

* Can be contacted from many countries free of charge - for more information please click here.
Data protection

How does hotel info use your data?

1. Anonymous use of the booking service and registration option

    You can generally access our booking service without providing any personal information - it is possible to view the hotel offers anonymously. This means that you can obtain prices and view hotel descriptions without registering or logging in. However, to successfully complete a booking, your contact details are required. When you register, you will have the option to save your contact details; if you choose not to do so, your details must be re-entered for each new booking. Your contact and booking details can be viewed at any time, and you can manage your bookings, e.g. to make a cancellation. You may also amend or update your contact details at any time. Furthermore, you can store additional information, such as the invoicing address. It is still possible to make a booking without registering, but you will not be able to access the additional options described.

2. Data collection and processing when carrying out bookings

    When a booking is made, the following data is collected and processed by the agent: Name, address, telephone number, email address, a different billing address if applicable, details of the reservation (hotel, location, arrival and departure time, number of nights and people travelling and the type of the booked room and price of the night) and more information is sent to the hotel if you have written messages or requests to the hotel. If you enter the name and contact information of people you are travelling with, this data is also processed. Please make sure that you have permission to use the contact information of the people you are travelling with when making an online booking. If you are booking by credit card, the credit card number, expiration date, and owner are also saved. In addition, the time of booking (date and time) and IP address from where the booking was made are also recorded.
    Your information will be used to clearly organise, implement, and invoice your booking. Upon booking, a mediation contract becomes effective. The contract terms can be viewed at any time at https://www.hotel.de/About/TermsAndConditions.The booking data of registered users can be viewed at any time in the respective user's account.
    All data that you provide to us as part of a successful booking is available in the form of a booking confirmation from the agent by email. Confirmations with the appropriate content are also available in all cases where you make changes to your booking or your data.
    If you have ever successfully made a booking through the service of hotel info and do not fully complete a new booking process, then after a defined period of time has passed without completing the booking you will receive a query from hotel info about the non-completed booking. The purpose of the inquiry is to rule out a technical problem during the booking process. You can always object to your data being used in this context at any time, effective from when you raise the objection.
    The contractual terms and all information relevant to the booking are in different languages ​​and are displayed to the user depending on their settings or used when communicating with the user. The agent uses the data referred to in paragraph 1 for carrying out the contract.
    We also use your booking details (last name, first name, email address, and booking number) to invite you by email to review our website. You can always object to your data being used in this context at any time with future effect.
    After your departure, you will also receive an automated request to review the visited hotel.

3. Additional data collection via app

    When searching for hotels using the hotel info mobile application (app for iPhone, Android, Windows Phone etc.), you can also request search results for your current location to be displayed. To do this, you must give the provider your current location. This is only transferred when the corresponding search function is used. The information is only used to determine the most appropriate search results. Location information is not stored by the provider or used in any other way.
    Anonymous usage tracking
    When using the iOS app, anonymous data on the use of the app (e.g. page views, length of use) is processed and sent to the agent via special analysis tools (from Adjust, analyzer, verifier & Webtrekk). This anonymous data is used to identify general usage patterns and the needs of app users and to improve the apps accordingly. It is not linked to any specific person. If you do not agree with this anonymous data processing, you can disable this feature in the app settings.

4. Data collection and processing for applications via the application portal

    When you apply online via the website’s application portal, various personal and contact details will be gathered. This includes your form of address, title, first name and last name, as well as your address, e-mail and telephone number and all attached application documents (uploads).
    This data is used solely for the purpose of processing applications within hotel info. The persons responsible for the respective position and the relevant colleagues in the Human Resources department of hotel info have access to the data. Data will not be forwarded to other persons or to third parties unless you have expressly agreed to your data being forwarded.
    Data is transmitted via SSL (secure socket layer) and the data is saved on hotel info systems with enhanced protection.
    If your application is successful, your data will be transferred to the personnel files. Otherwise, your data will be saved for six months after the rejection/end of the application period, unless you expressly agree to an extended retention period. Your contact details and the reason for rejection will be saved in the personnel department files and this information will be used in any future applications.

5. Transfer of data to third parties

    When making a booking, your name, contact details, booking and if applicable credit card details (only when booking with a credit card) and any other information you provide is sent to the hotel you are booking with.
    Apart from the relevant hotel, no other third party receives any data, except in the event of a specific legal obligation. In the event of a criminal investigation, such as if it is suspected that a crime has been committed, all necessary data will be passed on to the authorities.
    hotel info will not pass your details to other hotels and does not sell addresses. Respectful handling of your personal details is an integral part of the business philosophy of hotel info.
    Service providers who process personal data on behalf of hotel info are contractually obliged to observe the Federal Data Protection laws and are not considered third parties under data protection legislation.

6. Use of data in prize draws

    To take part in hotel info prize draws, e.g. to win a hotel stay, you must log in or register. The details stored are then used to inform you if you are a winner, and to ensure that each customer only can only enter the same competition once. Once the winner has been drawn, the prize draw partner is notified by e-mail.
    The details of the winner (name, address) are sent to the relevant hotel so that the winner can be authenticated. The hotel is instructed that this data is to be used only for the purposes of redeeming the voucher and that no further use is permitted.
    In individual cases we may, at the prize draw partner's request, ask whether you agree to your data being disclosed to the partner. In such cases, you have the option to consent to the disclosure of data by submitting a separate declaration.

7. Use of data for sending newsletters

    If you have made a booking, the agent will use the email address you provided in this booking in order to inform you about special hotel offers, discounts or unique benefits from partner hotels in accordance with § 7 Para. 3 of the German Act against Unfair Competition (advertising own services by means of a newsletter). If you have not made a booking, you will receive this information if you have signed up with your email address to receive the newsletter.
    You can opt out at any time. To do so, simply send an email to newsletter@hotel.info or follow the unsubscribe link in the newsletter. Your email address will then be removed from the list of recipients.

8. Use of data by incorporating additional services

    Cookies
    The agent's websites use "cookies," which are small text files that are stored on your computer and which document information to identify you. Some cookies are used to authenticate the user during their active session and are deleted when the browser is closed. Other cookies remain on your computer and allow the agent and their partner companies to recognise the user's browser the next time you visit the agent's website. You may choose to accept cookies via your browser settings yourself and delete cookies from your computer at any time. The agent's website can also be used without cookies for the most part.
    Plugins
    The agent's website includes various extensions (plugins, page content from other providers) for additional usage options.
    The following plugins are included:
    Google+:
    Our website uses plugins from the Google+ social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The plugins can be identified by the "+1" button on a white or coloured background. You can see an overview of Google+ plugins and their appearance here: https://developers.google.com/+/plugins
    When you visit a page on our website that contains a plugin, your browser makes a direct connection to the Google servers. The content of the plugin is transferred by Google directly to your browser, which then embeds it into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Google+ profile or are not logged into Google+. This information (including your IP address) is transmitted by your browser directly to a Google server in the USA and stored there.
    If you are logged into Google+, Google can link your visit to our website to your Google+ profile. If you interact with the plugins, for example by pressing the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also posted on Google+ and displayed to your contacts there.
    Please see the Google privacy policy for information on the purpose and scope of data collection and its further processing and use of data by Google, as well as your rights in this case and settings options for protecting your privacy: https://www.google.com/intl/de/+/policy/+1button.html
    If you do not want Google to associate the data collected on our website to your profile on Google+, you should log out of Google+ before you visit our website. You can also fully prevent Google plugins being loaded with add-ons for your browser, e.g. by using the script blocker "NoScript" (https://noscript.net/)
    Addthis (recommendation/"Share" button):
    Social plugins ( "plugins") are also used on the agent's website from the bookmarking service AddThis, which are operated by AddThis LLC, Inc. 8000 West Park Drive, Suite 625, McLean, VA 2210 USA ( "AddThis"). The plug-ins are usually marked with an AddThis logo, for example in the form of a white plus sign on an orange background. An overview of the AddThis plugins and their appearance can be viewed here: https://www.addthis.com/get/sharing
    If you visit a page on the agent's website that contains such a plugin, your browser makes a direct connection to the servers of AddThis. The content of the plugin is transferred by AddThis directly to your browser and embedded into the site. Through this integration, AddThis receives the information that your browser has accessed the corresponding page of our website and, in order to identify your browser, stores a cookie on your terminal. This information (including your IP address) is transmitted by your browser directly to an AddThis server in the USA and stored there. AddThis uses the data to create anonymous user profiles, which serve as the basis for personalised and interest-based advertising for visitors to websites with AddThis plugins.
    If you would like to object to the collection of data by AddThis in the future, you can use an opt-out cookie which can be downloaded at the following link: https://www.addthis.com/privacy/opt-out
    You can also fully prevent AddThis plugins being loaded with add-ons for your browser, e.g. by using the script blocker "NoScript" (https://noscript.net/)

9. Data use for website analysis (analysis of use)

    In a pseudonymised way, the agent analyses the usage behaviour of site visitors to identify what content is needed and to improve the offer. Pseudonymous or anonymous information about the user (incl. IP address) and their usage behaviour is recorded and used by each service provider to do this. The agent uses the following methodologies:
    Google Analytics:
    Google Analytics, a web analysis service of Google Inc. ("Google") uses "cookies", text files that are stored on your computer and enable the analysis of your use of the website. As a rule, the cookie-generated data regarding your use of this website is forwarded to a Google server in the USA and stored there. If IP anonymisation is activated on this website, however, your IP address will be stored by Google in shortened form within Member States of the European Union or in other States that are contracting parties to the Agreement on the European Economic Area. Only in exceptional instances will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the agent, Google evaluates your use of the website, creates reports on website activities, and provides further services related to website and internet usage to the agent. The IP address transferred by your browser through the use of Google Analytics will not be merged with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please be advised that if you opt out of using cookies, you may not be able to use all the features of this website.
    More information about Google Site Stats
    Webtrekk:
    Webtrekk GmbH (Berlin) records pseudonymous and anonymous information on the respective users such as browser type/version (e.g. Internet Explorer 7.0), browser language (e.g. German), operating system used (e.g. Windows XP), inner resolution of the browser window, screen resolution, JavaScript activation, Java on/off, cookies on/off, colour depth, IP address, and information about the usage patterns such as clicks, time of visit, duration, scope and sequence of page views, referrer URL (previously visited page), selected options, and the fact that data has been entered. From this, Webtrekk creates anonymous and pseudonymous evaluations of users and the page contents used as well as booked and cancelled search queries exclusively for the agent. Webtrekk stores the data for six months. If you are logged in when visiting the agent's website, the anonymous customer number is also recorded so that the usage data can be combined with data from previous uses to create a total usage profile. The usage data is then evaluated anonymously by the agent with additional features (e.g. gender or location).

10. Right to opt out of the use of data for website analysis (§ 15 Para. 3 of the German Teleservices Act [TMG])

    You have the right to opt out of the use of your data for website analysis.

    With Google Analytics, you can deactivate data transfer to Google Analytics using an additional function for your browser (add-on). The deactivation add-on is available for download from Google. Alternatively, you can prevent data use by deactivating the Google Analytics scripts using an appropriate browser add-on (e.g. in Firefox).
    Google Analytics deactivation add-on
    You can prevent Google Analytics from collecting your data by clicking on the following link. This will set an opt-out cookie, which will prevent your data from being collected in future when you visit this website:
    Disable Google Analytics

    We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this, you can disable it in the Ads Settings Manager (https://www.google.com/settings/ads/onweb/?hl=en).
    With Webtrekk, you can prevent the use of your data using its opt-out cookie ("webtrekkOptOut" cookie). This opt-out applies as long as the cookie is saved on your computer. You will need to reset this cookie if it is deleted after use or if you visit the provider's pages from other computers or using other browsers. Your browser must accept cookies to be able to set the opt-out cookie.
    Setting Webtrekk opt-out cookie

11. Protection of your data

    Your personal data is transferred securely with encryption to the agent. This applies to your booking and also for the customer login. The agent uses the coding system SSL (Secure Socket Layer) to do this. Your data cannot be read by an outsider. The agent also uses TLS transport encryption (STARTTLS) as standard for outgoing mail server messages.
    Your data is stored on the servers of HOTEL DE GmbH. Our own IT security concept applies to the whole of the IT area. The servers and networks are protected from outside access by the latest IT security components. Processing of your data within the company is subject to the regulations of data protection. The provider has appointed an external data protection officer and his processes are subject to internal data protection regulations. These regulations specify legal requirements for the protection of personal data.
    As a user you are required to keep your personal log in details confidential and not to make these details available to unauthorised third parties. The provider accepts no liability for misused passwords unless the provider is responsible for this misuse.

12. Deleting your details

    You can delete your login details at any time. Booking data remains stored in the system of hotel info until the period of limitation has expired for all claims from the contract for the arrangement of the booking. If payment processes have taken place as a result of bookings, this data must be stored in accordance with the law until the period of limitation has expired. Thereafter, use of this data is blocked but it may be made available to auditors and the financial authorities if necessary.

13. Other rights: Cancellation, changes, information

    Unsubscribing from newsletters
    You can revoke your consent for the use of your e-mail address during dispatch of the newsletter at any time. This can be done in various ways:
    1. An unsubscribe link can be found in every newsletter. If you click on this link, you will be removed from the newsletter recipient list.

    2. If you are registered, you can manage your subscription yourself under the "Newsletter" menu item in the footer after logging in.

    3. Finally, you can inform hotel info of your wish to cancel by sending a simple message. Your data is then blocked. Simply send an informal cancellation to:

      HOTEL DE GmbH
      Hugo-Junkers-Straße 15–17
      90411 Nuremberg, Germany
      Fax +49 911 59832 11
      or e-mail newsletterunsubscribe@hotel.info
    Please ensure that you include the correct e-mail address so that we can process the termination of your subscription.

    Changing your details
    On registering, you receive password-protected direct access to your data. In the "My hotel info" area, you can manage your personal details and newsletter subscriptions.

    Right to information
    In accordance with data protection laws, you have the right to request information about the data stored on you at any time. You also have the right to be informed about the blocking or deletion of said data. Please address any questions on collection, processing or use of your personal data, information, rights, blocking or deletion to:
    HOTEL DE GmbH
    Hugo-Junkers-Straße 15–17
    90411 Nuremberg, Germany
    Fax +49 911 59832 11
    or e-mail info@hotel.info

    Data protection officer contact
    In addition, you can contact our data protection officer confidentially at any time if you have questions or complaints regarding the handling of your data:
    Mr Marco Biewald
    datenschutz@hotel.info
Current as of 23/08/2016
Star rating are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions.