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guest rating:  (3,0 of 10) |
| on business travelling as an individual, under 31 years; travel season:January 2012 |
 Room quality is really poor and windows are badly soundproof (rooms directed to the street Friedrichstrasse are really loud) |
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guest rating:  (10,0 of 10) |
| on business travelling as an individual, 31-40 years; travel season:December 2011 |
 Thank you and your staff for an enjoyable stay. I'll be back. |
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| guest rating: (10,0 of 10) |
| on business travelling as an individual, 31-40 years; travel season:November 2011 |
very nice hotel, great rooms, nice service, friendly staff, great breakfast
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| fitness room is too small - not enough machines for weight training |
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guest rating:  (3,6 of 10) |
| on business travelling as an individual, 31-40 years; travel season:October 2011 |
Nice lobby
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| In order to reach my room on the 1st floor, I had to travel to the 2nd floor.
Extra charge for sauna. |
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| guest rating: (10,0 of 10) |
| on business travelling as an individual, 31-40 years; travel season:July 2011 |
| Wonderful staff and a wonderful stay. I will very likely choose the Westin Grand when I am in Berlin again. |
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guest rating:  (7,7 of 10) |
| private travelling as a group, 41-50 years; travel season:July 2011 |
Overall a very nice hotel and we had a great time. staff was very friendly and helpful
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| as I live in Asia I can not believe that 5 star hotels in Germany do not have free wifi |
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guest rating:  (8,9 of 10) |
| on business travelling as an individual, under 31 years; travel season:July 2011 |
| work out clothes and shoes available free of charge. Gym and pool very good. |
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guest rating:  (9,1 of 10) |
| on business travelling as an individual, 31-40 years; travel season:March 2011 |
Fantastic and refurbished hotel in the centre of Berlin.
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| Could have some more equipment (MP3 Player docking station or a better TV) |
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| guest rating: (7,7 of 10) |
| on business travelling as an individual, 41-50 years; travel season:October 2010 |
| Need to accurately check the bill at departure |
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guest rating:  (5,3 of 10) |
| on business travelling as a group, 41-50 years; travel season:March 2009 |
the hotel provides additional items at no cost such as water boiler and teacups
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| I asked for a quiet room away from the street and got a room where I had to listen to garbage dumps banging most of the night. |
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| guest rating: (5,2 of 10) |
| on business travelling as an individual, 41-50 years; travel season:February 2009 |
the hotel has an express service button for all needs. The employee is very responsibe
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| I had difficulties with my bill. I was billed for items which were a part of the package. When I spoke to the employee at the reception he indicated that this was part of the package. The invoice he issued at first was not itemized. I had to request it. Only after I received the second invoice I noticed the chanrge which the employee states was to be settled by me. I later looked at my original booking and called the front desk to inform them that the additional charge should not have been on my bill. The individual respondet that he will check it and call me back. This never happenned. I had to get up earlier on the day of my departure to go to the reception desk and settle the situation. The employee on duty that morning assisted me by deducting the charge and appologizing for the inconvenience. I filed out a hotel critique sheet and let it at the reception that morning. |
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| guest rating: (9,0 of 10) |
| private travelling as an individual, 41-50 years; travel season:November 2008 |
| Excellent hotel with perfect location. Very friendly and helpfull staff. |
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| guest rating: (10,0 of 10) |
| on business travelling as an individual, under 31 years; travel season:November 2008 |
| excellent breakfast |
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| guest rating: (9,6 of 10) |
| on business travelling as an individual, under 31 years; travel season:September 2008 |
| it takes forever till you get a cup of coffee during breakfast |
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guest rating:  (8,3 of 10) |
| on business travelling as an individual, 51-60 years; travel season:August 2008 |
Staff proffesionalism and attempt to meet the needs
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| Hotel is 100% smoke-free incl rooms. That took me by unpleasant surprise as this was not widely and overly advertised,on the contrary, the reservation system allowed me to put the smoking room request without any feedback that was not possible. This is a matter of principle. I would not book the hotel otherwise, ie I felt cheated. I am used to be heavily discriminated but not cheated. My assistent put the hotel on undesirable list of discriminatory facilities. I am sure you will have enough guests without us but our society will avoid this chain. |
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guest rating:  (5,7 of 10) |
| on business travelling as an individual, 31-40 years; travel season:June 2008 |
| no quality news paper at breakfast available like e.g. FAZ, Financial Times, Süddeutsche Zeitung and I was ask to buy those news paper at the reception desk. |
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