Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

The Swanston Hotel Melbourne Grand Mercure

Train station 1.61 km Airport 19.00 km
6.1

8 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
The Swanston Hotel Melbourne Grand Mercure
The Swanston Hotel Melbourne Grand Mercure
The Swanston Hotel Melbourne Grand Mercure
The Swanston Hotel Melbourne Grand Mercure
The Swanston Hotel Melbourne Grand Mercure
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business tariff details
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Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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business tariff
€0.00
Single room Standard-Tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Our entire team would like to warmly welcome you to the The Swanston Hotel Melbourne Grand Mercure. When you stay at a hotel that is a part of the Mercure by Accor family you can be confident that all of your needs will fulfilled. It is a short distance to the station from the well-appointed hotel. It doesn't matter whether you're staying for one night or more, you will find lots of parking spaces available at our cosy hotel. Located at our hotel are car parking spots for the benefit of our guests. Guests of our hotel can receive a daily newspaper for free. WiFi can be found in the hotel's public areas. Make yourself at home Your valuable items will be stored securely in our safety deposit box at reception. The lift to the upper floors makes it easy to reach your appealingly arranged room. Our friendly staff will greet you in the lobby. Enjoy a relaxing evening with friends in our acclaimed eatery or the well-stocked hotel bar. Where you will stay There is a temperature control via AC in each and every hotel room. There is a cable TV set in all hotel rooms. You'll also find satellite TV available in each of the hotel rooms. --- Special Credit Card payment Charge: --- Credit card payments relating to Australian hotels incur a merchant service fee of 1,5% in addition to the total amount payable, excluding prepaid rates. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 1990, Last complete renovation: 2019, Last partial renovation: 2019, Number of floors: 13, City hotel, Business hotel, Holiday hotel, Non-smoking hotel, Gay and lesbian-friendly hotel, Number of rooms: 204, Number of singlerooms: 157, Number of double rooms: 47, Number of twin-rooms: 47, Number of rooms with internal connecting door: 24, Number of suites/appartments: 11, Number of rooms with air conditioning: 204, Number of luxury rooms: 204, Number of business rooms: 204, Number of non-smoking rooms: 204, Family room available:, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby,

Reception open
During the week
Not occupied

Reception manned at weekends
Not occupied

Check-In: 14:00 p.m.
Check-Out: 11:00

Accepted payment methods

The following credit cards are accepted by The Swanston Hotel Melbourne Grand Mercure:

Visa Mastercard American Express Japan Credit Bureau

Service & facilities

  • Roof garden
  • Mobile phone reception
  • Reception (lobby)
  • Elevator
  • WiFi with internet access in lobby
  • Security patrolled car park
  • Secure parking
  • Car park is directly by hotel
  • Hotel-owned car park Price/Day 24,00 AUD
  • Parking Price/Day 24,00 AUD
  • Car park is 5-minutes walk away
  • Hotel-owned car park
  • Smoke detectors
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Fire alarm
  • Guest rooms accessed by interior entrances
  • Smoke detectors in all rooms
  • Audible smoke alarms in guest rooms
  • Building meets all current local/state/country building codes
  • Hotel staff Red Cross certified in CPR
  • Audible smoke alarm in hallways
  • Number of doors with spyhole in room: 204
  • Health and beauty center:
  • Fitness centre:
  • Breakfast: 07:00 - 10:10
  • Breakfast for early risers: 07:00 - 10:00
  • Vegetarian food available
  • Kosher food available
  • Hotel bar

Room facilities

  • Wheelchair users can check door widths at reception
  • Easy access for wheelchairs
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:
  • Cable TV
  • TV with international news channel
  • Voicemail
  • Internet TV
  • TV in the bathroom
  • Radio
  • Satellite TV
  • TV remote control
  • Telephone by the bed
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Make-up mirror
  • Plan of emergency exits
  • Desk
  • Emergency information
  • Windows for opening
  • Bathrobes
  • Heated towel rack in bathroom
  • Hairdryer
  • Full-length mirror
  • Seating area
  • Bathroom with bathtub
  • Room safe
  • Bathroom with shower
  • Minibar
  • Centrally controlled air conditioning
  • Temperature controls: : 204
  • Fridge in 204 rooms
  • Iron + ironing board in 204 rooms
  • Coffee machine/Tea-maker in 204 rooms
  • Chinese TV channel
  • Free tea supplies in room
  • Complimentary slippers provided in room

In-house services

  • Laundry service
  • Change of towels once a day
  • Change of linen once a day
  • Classic concierge service
  • Sightseeing tours
  • Express check-out
  • Porter service:
  • Shuttle service to the airport:
  • Shuttle service to the trade fair:
  • Free daily newspapers
  • Pets not allowed
  • Air conditioning in public areas
  • Hotel safe
  • Adaptor for Chinese/US plugs
  • ISDN internet access in all conference rooms
  • Adjoining conference center
  • WiFi in all conference rooms Price/Hour 0,00 AUD
  • WiFi in all conference rooms Price/Day 0,00 AUD
  • Number of conference rooms: 2
  • Conference facilities for up to 30 people

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The Swanston Hotel Melbourne Grand Mercure

The Swanston Hotel Melbourne Grand Mercure: Location and distance

Airport: 19.00 km

Train station: 1.61 km - SPENCER STREET

Highway: 8.05 km - HUME HIGHWAY

Frequently asked questions about The Swanston Hotel Melbourne Grand Mercure

How was the The Swanston Hotel Melbourne Grand Mercure rated on average?
On average, the The Swanston Hotel Melbourne Grand Mercure was rated 6.1 by 8 former guests.
How far is the distance to the nearest train station?
The nearest train station is 1.6 kilometers from the The Swanston Hotel Melbourne Grand Mercure.
How far is the distance to the nearest airport?
The nearest airport is 19 kilometers from the The Swanston Hotel Melbourne Grand Mercure.
Is there parking for hotel guests at the The Swanston Hotel Melbourne Grand Mercure?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Security patrolled car park
  • Secure parking
  • Car park is 5-minutes walk away
What are the breakfast times at the The Swanston Hotel Melbourne Grand Mercure?
At the The Swanston Hotel Melbourne Grand Mercure, breakfast is served from 07:00 to 10:00.
Is it possible to cancel the booking at the The Swanston Hotel Melbourne Grand Mercure free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
How can I pay at the The Swanston Hotel Melbourne Grand Mercure?
The hotel offers the following payment options:
  • Diners Club
  • Visa
  • Mastercard
  • American Express
  • Japan Credit Bureau

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Evaluations of The Swanston Hotel Melbourne Grand Mercure

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
8 Evaluations 6 including comments:
6.1 / 10

anonymous between 40 and 50 years

31.07.17

7.8 Good

Positive Good location Negative Breakfast

corporate customer between 40 and 50 years

12.08.15

5.2 Sufficient

Positive Location in city center Valet Parking (easy to use) Negative Room decoration are older Floor mat is old Noise of air conditioning in room Breakfast is minimum

couple up to 30 years

11.04.09

7.4 Good

Positive We stayed for our anniversary and were upgraded to a suite. It was nice but small. Food in the restaurant was amazing but the room service was pretty poor. It was close to everything we wanted and overall was a nice place to stay. I would recomend it.