Sofitel London Heathrow

at Terminal 5, TW6 2GD London, United Kingdom
What this hotel has to offer:
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2,...
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The last booking was made 2 hours ago from Serbia
8,7 / 10
(28 ratings)
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Hotel description Sofitel London Heathrow

Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, 2 restaurants, 2 bars and a Tea Salon as well as private dining options. The hotel also offers a Hair Salon, a State-of-the-art Health Spa and Gym as well as on-site car park.
Further information on the hotel
Renovated:2008
Built:2008
Number of floors:4
Check-in time:14:00:00
Check-out time:12:00:00
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Hotel location

Address
at Terminal 5, TW6 2GD London, United Kingdom
Distances (km)
  • (LEGOLAND)
15
  • (CENTRAL LONDON)
25
  • Fair (ROYAL OPERA LONDON)
30
  • (WEMBLEY)
24
  • (WEMBLEY STADIUM)
24
  • (LONDON WEST END)
25
  • Fair (LONDON WEST END)
25
  • Airport (LONDON HEATHROW)
0
  • Airport (LONDON GATWICK)
38
  • Airport (LONDON STANSTEAD)
48.28
  • (T5 BUS STATION)
0.16
  • Station (HEATHROW EXPRESS T5)
0.16
  • Station (HEATHROW TERMINAL 5)
0
  • Station (LONDON PADDINGTON)
25.26
  • Station (LONDON ST PANCRAS)
18.4
  • Station (LONDON WATERLOO)
29.93
  • Metro / suburban train (PICCADILLY LINE T5)
0.16
  • (LONDON)
29.93
  • City district (HEATHROW)
0.16

Hotel features/particularities

  • Meeting rooms: 41
  • hotel's own parking spaces
  • Wi-Fi
  • restaurant
  • reception open day and night
  • garage
  • quick check-out
  • room service
  • safe
  • Concierge
  • quick check-in
  • CurrencyExchange
  • lift

Room features

  • shower
  • TV
  • internet access
  • satellite TV
  • cable TV
  • safe
  • wake-up service
  • cot available
  • bathtub
  • hairdryer

Restaurant

  • TEA 5 Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.
  • VIVRE - L'EXPÉRIENCE DES SAVEURS This innovative Heathrow restaurant's open kitchens are like a theater of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.
  • LA BELLE ÉPOQUE Gourmet French cuisine meets world influences at this 2AA rosette London restaurant, the only fine-dining restaurant at Heathrow. Express lunches, private dining, and a Chef's Table are available.
  • PERRIER-JOUET BAR In partnership with the famous champagne house, Perrier-Jouët Bar offers an extensive menu of champagnes as well as wines and other drinks. Rich gold and green tones create an intimate atmosphere in this atrium setting. Available for private parties.
  • SPHERE BAR & LOUNGE Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular London bar and lounge at Heathrow. Signature cocktails are served along with wine, beer, and clever small bites, like specialty canapés served during televised sport games.

Accepted credit card payments

  • AmericanExpress
  • MasterCard
  • DinersClub
  • Visa
Hotel ratings

Ratings that only come from actual guests

The rating is only made after the guest's stay in the hotel

Over 2 million guest ratings


Overall: 28 ratings, including comments: 10 ratings
8,7 / 10
Average rating
of all hotel guests
87%
of all hotel guests
would recommend this hotel to their friends
Rating filter:
All ratings (28)
Business travellers (14)
Families with children (0)
Couples up to 30 years (0)
Couples between 30 and 50 years (0)
Couples over 50 years (6)
Groups (0)
Non-business solo travellers (4)
9,5 / 10
Quality of room
9,6 / 10
Noise levels in the room
9,4 / 10
Cleanliness
7,5 / 10
Fitness / Spa
7,6 / 10
Value for money
8,7 / 10
Friendliness and competence of the hotel staff
 
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Non-business solo travellers
1 of 1 visitors found this rating useful.
8,9 / 10
July 2009
perfect location for anyone with an early morning flight from Terminal 5
 
Called my room twice after I cancelled an alarm call which was annoying given that I cancelled it because I was already awake and did not want to be disturbed by the phone ringing.
 

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Non-business solo travellers
1 of 1 visitors found this rating useful.
5,3 / 10
April 2009
 
Unfortuntately the room service is extremely poor. They don't answer the phones - I rang for 10 mins - and had to get the concierge to ring. After 45 minutes ( I had asked for a pot of tea) a metal jug arrived with 3 teabags floating in tepid water. I have never known anything like it. The room fridges are not stocked at all with anything except 2 bottles of water (small). Also the telephone did not work - I had to ring again to have it connected. It's a pity, as this hotel will drag Sofitel down considerably. I am a sofitel priviledge member as well as a Sheraton Preferred guest, and know a poor hotel when I see one.
 

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Business travellers
 
10,0 / 10
April 2013
Excellent hotel and good quality service
 
 

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Business travellers
 
8,2 / 10
February 2013
 
I didn't receive a wake-up call and the staff wasn't very apologetic. I think that an airport hotel would pay particular attention to this detail, since missing a flight could have adverse affects. I would have appreciated an offer to compensate me in some fashion. Very poor.
 

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Couples over 50 years
 
8,9 / 10
July 2011
the quietest room I've ever slept in and sublimely comfortable beds. Pretty good value room service.Very convenient for an early morning flight.
 
Rather difficult to get an early check in after we had arrived off a 30 hour flight at 5.30 am. and were checking out the same time next day. ( not 12 noon as is allowed) a little grace would have been good under those circumstances. The staff were not very accomodating and we had to wait in the lobby for hours (too tired to do anything else).
 

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Couples over 50 years
 
10,0 / 10
March 2011
We were very happy with all aspects of the hotel and its siting is an especial bonus.
 
 

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Couples over 50 years
 
10,0 / 10
December 2008
Ideal for arrivals and departures from Terminal 5.
 
Could do with slightly better signage from the Terminal.
 

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Couples over 50 years
 
9,2 / 10
October 2008
"Just right"
 
 

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Anonymous
 
6,4 / 10
October 2008
good location and convenient
 
Major problem in that hotel e-mailed me with a telephone number which came up as unavailable, several others on your website were unavailable. The hotel wasn't listed in directory enquiries. I wouldn't use the hotel in the future for that reason alone.
 

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Couples over 50 years
 
10,0 / 10
July 2008
Staff extremely helpfull to us (foreign tourists)hope that this attitude continues.
 
Staff appear in training mode but feel sure they will find their feet, their attitude is right.
 

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