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guest rating: (8,5 of 10) |
| private travelling as a couple, over 60 years; travel season:December 2010 |
Like all London hotels, far too expensive compared with most of Europe |
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guest rating: (5,9 of 10) |
| on business travelling as a couple, 31-40 years; travel season:February 2010 |
Reception staff is friendly and efficient.
I like the location which is located between Euston and St.Pancras Station.

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Concierge and operator staff is not professional at all. We asked concierge to book the restaurant and he said he will and leave message if the booking is confirmed, as we were going out. But there was no message and the booking was not done either.
As there was not a message, I called operator to check booking confirmation. He said he will check and call back as soon as possible but no call!
I definitely would like to complain their servises and want them improve. |
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guest rating: (8,3 of 10) |
| private travelling as a couple, 31-40 years; travel season:January 2010 |
new hotel, very good value for money |
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guest rating: (7,9 of 10) |
| on business travel season:November 2009 |
Good location (near to underground, to railway station), very nice rooms, food

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No negative impressions |
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guest rating: (8,0 of 10) |
| private travelling as a couple, 51-60 years; travel season:July 2009 |
rooms are clean and nicely arranged

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air-conditioning not working according to thermometer, fan in bathroom not working well |
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guest rating: (8,9 of 10) |
| private travelling as a couple, 51-60 years; travel season:May 2009 |
Nice size clean room, friendly staff

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Next room noise could be heard through the connecting doors |
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guest rating: (6,7 of 10) |
| private travelling as a couple, over 60 years; travel season:December 2008 |
Staff relatibely unfriendly and only as helful as the specific question asked.
Expensive for its type and location there are several other hotels in the same area with service as good or better and better value. We will not be staying there again. |
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guest rating: (7,8 of 10) |
| private travelling as a couple, 51-60 years; travel season:July 2008 |
Nice new hotel conveniently located for travellers coming in by Eurostar

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Like almost everywhere the rooms are very warm, the ventilators/climatisation a kind of noisy and not very efficient. |
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