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guest rating:  (9,2 of 10) |
| private travelling as an individual, under 31 years; travel season:September 2011 |
 The staff were extremely helpful and friendly to deal with.
The room was very clean and kept to that standard throughout my entire 4 night stay.
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 There was no safe in the room. |
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guest rating:  (3,7 of 10) |
| private travel season:March 2011 |
I have stayed at this hotel for 20 years. I requested one of the nicer rooms and was disappointed when I arrived. I was given one of your smallest rooms!Normally Im given an upgrade.
I will not be returning to your hotel.174 euros for a tiny tiny room is a waste.There are some beautiful rooms, too bad you dont reward your loyal guests.
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| see above. I will not stay at your hotel again. |
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guest rating:  (8,2 of 10) |
| on business travelling as an individual, 41-50 years; travel season:December 2010 |
great locations
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| very small rooms |
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guest rating:  (6,5 of 10) |
| on business travelling as an individual, 51-60 years; travel season:November 2010 |
| Pleasant Hotel |
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guest rating:  (8,9 of 10) |
| on business travelling as an individual, 41-50 years; travel season:July 2010 |
Location, clean & renovated bathrooms. Good price/value.
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| Very small rooms and small beds. Rooms facing the street can be noisy due to tramway which starts running around 5 am. |
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guest rating:  (10,0 of 10) |
| on business travelling as an individual, 31-40 years; travel season:March 2010 |
| Happy to go back there anytime - great atmosphere |
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| guest rating: (8,2 of 10) |
| on business travelling as a group, 51-60 years; travel season:March 2010 |
Very clean and modern room. Very friendly and competent staff.
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| Room is, nevertheless, quite small.
Reception area is old and musty looking. |
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| guest rating: (6,1 of 10) |
| on business travelling as an individual, 51-60 years; travel season:October 2009 |
I have stayed at the Excelsior many times. It is one of the friendliest hotels I have ever used. Standards are generally very high.
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| Single rooms are tiny and uncomfortable, especially compared to the standard rooms. The hotel was very quiet for this visit and I was very surprised not to be upgraded to a standard room. |
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| guest rating: (3,8 of 10) |
| on business travelling as a group, travel season:June 2009 |
Free mini bar was helpful to supplement the small room service dinner (see negative comments below).
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| 1. Room was very small - essentially a corridor with a tiny bedroom off one side and a tiny bathroom off the other side.
2. I ordered a room service dinner, a main course pasta, which was very small and was accompanied by dry bread with no butter. |
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guest rating:  (3,4 of 10) |
| private travelling as a couple, 31-40 years; travel season:February 2009 |
hotel.de was very responsive to clarify and resolve problems encountered by the customer. The support service was very good and prompt
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| There were problems when checking-in,the hotel did not recognize and honor the terms and rate of the booking confirmation (only when Hotel.de intervened was the situation resolved). The overall service level of the staff does not live up to what one would expect from a hotel that claims to be a 4 star establishment, and as such the price-performance ratio was disappointing. |
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| guest rating: (9,8 of 10) |
| private travelling as a group, 31-40 years; travel season:July 2008 |
Excellent service.
Professional communication and guidance for the guest.
Very organized and clean rooms.
Very attractive location.
Very good hospitality. Major items available in the room and toilets.
Free mini bar is an addional postive point to the guest.
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| It is preferable to add a small Kittle and provide free tea and coffee in the room. |
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guest rating:  (6,9 of 10) |
| travelling as an individual, 31-40 years; travel season:December 2006 |
| None additional |
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