Hotel Novotel London Stansted Airport (East of England)

corporate customer between 30 and 40 years

09.07.15

6.3 Satisfying

Positive Helpful staff even at very late night check-in and early morning check-out and sorted special queries. Negative Ground floor rooms are very noisy, talks in neighbour rooms are clearly understandable. Quite basic look of rooms

corporate customer between 50 and 60 years

03.07.15

6.2 Satisfying

Positive Every thing worked fine Negative Did not like the way the hotel bus was operated. After returning from a long trip having to wait 20 minutes to get a ticket to exit is not acceptable. Technology is easily available to ensure you can pay on exit.

solo traveller private customer over 60 years

03.12.12

8.2 Very good

Positive Ecellent quality pillows Negative Only one computer in the 'business centre' & several people waiting. Hardly a business centre for online work! No wifi connection in the public areas for iPads, as promised. Ordinary laptops connected wirelessly. Charge for wireless in rooms £15 so expen

couple

03.07.12

9.2 Excellent

Positive certainly best value for money

couple between 30 and 40 years

13.08.09

7 Good

Positive Convenient location (with airport shuttle every 30min from 4:15am). Very friendly staff. Good breakfast buffet. Negative Room was noisy, tried to get an early night because of an early morning flight the next day, but couldn't sleep due to noise from the hall and adjacent rooms.