Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)
Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)
Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)
Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)
Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)
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business tariff details
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Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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Both business & leisure travellers
business tariff
€0.00
Single room Standard-Tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HOTEL INFO guests in the hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)

  • Free WiFi
  • Parking directly by the hotel
Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Our whole team would like to cordially welcome you to the Family Concierge at Paradisus La Esmeralda. The Melia Hotels International family would like to welcome you to the Family Concierge at Paradisus La Esmeralda! If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. When booking with us, you will enjoy complimentary parking at the hotel. Make yourself at home Our competent reception offers assistance and advice at all times. You can either use the stairs or our lift to reach your charming room on the upper floors. The lobby is under constant video surveillance. Culinary greetings from the kitchen If you're craving a bite to eat, we recommend the hotel's restaurant that offers vegetarian as well as wholesome meals. Where you will stay Courtesies, such as a convenient phone, a minibar stocked with a large amount of beverages and a TV (cable), are to be found in all our rooms. We offer our guests their own kettle for brewing coffee and safety deposit box that are present in every single room. There won't be a single dull moment during your stay with us, since DVD-players are found in all of our hotel rooms. Relax and unwind in the bath in your very own bathroom. All of our rooms are equipped with a house coat as well as a hand-held blow-dryer. Feel free to use our hotel's fully equipped fitness room. Spectacular views, an unsurpassed design centered on the guests, enriching experiences, protected beaches and a first-class culinary program are all good reasons to believe that Family Concierge at Paradisus La Esmeralda is the best family hotel in Playa del Carmen Family-oriented details including child-sized amenities make sure every member of the family has a Special experience The guests of Family Concierge will enjoy the exclusive use of the Family Concierge welcome lounge and the restaurant Olio, in addition to a private swimming pool and preferential booking at the restaurants and the YHI Spa. Impeccably deocrated, luxurious guestrooms complemented with rain showers and immersion bathtubs. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 2011, Number of floors: 4, Beach hotel, All-inclusive hotel, Family hotel, Boutique hotel, Number of rooms: 122, Number of singlerooms: 61, Number of double rooms: 61, Number of rooms with air conditioning: 122, Number of non-smoking rooms: 122, WiFi with internet access in rooms, Free internet in room,

Reception open
During the week
Occupied 24 hours a day

Reception manned at weekends
Occupied 24 hours a day

Check-In: 15:00 p.m.
Check-Out: 12:00 p.m.

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula):

American Express Mastercard Visa

Service & facilities

  • Executive/Business floor
  • Reception (lobby)
  • Elevator
  • Mobile phone reception
  • Hotel-owned car park Price/Day 0,00 MXN
  • Free parking
  • Hotel-owned car park
  • Security guards
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hotel lobby
  • Video surveillance of entrances
  • Smoke detectors in all rooms
  • Emergency backup generators
  • Emergency exits for each floor
  • Hallways equipped with fire exstinguishers
  • All guest rooms equipped with sprinklers
  • Parking area equipped with lights
  • Hotel staff trained in cardiopulmonary resuscitation (CPR)
  • Outdoor swimming pool:
  • Fitness room:
  • Sun umbrellas:
  • Health and beauty center: 08:00 - 20:00
  • Fitness centre: Price 0,00 MXN
  • Breakfast:
  • Café/Bistro
  • Wholefood available
  • Vegetarian food available
  • Hotel bar
  • Restaurant(s): 14

Room facilities

  • DVD player
  • CD Player
  • Cable TV
  • Telephone in the bathroom
  • Bathroom with bathtub
  • Minibar
  • Room safe
  • Plan of emergency exits
  • Bathrobes
  • Full-length mirror
  • Hairdryer
  • Temperature controls: : 120
  • Coffee machine/Tea-maker in 120 rooms

In-house services

  • Room-Service:
  • Free WiFi
  • Parking directly by the hotel
  • Car rental
  • Classic concierge service
  • Pets not allowed
  • Organized entertainment for guests
  • Evening entertainment
  • Business Center
  • ATM
  • Ice machine
  • Audiovisual conference equipment
  • Number of conference rooms: 14
  • Conference facilities for up to 2000 people

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Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula)

Hotel Family Concierge at Paradisus La Esmeralda (Yucatán Peninsula): Location and distance

Center: 3.00 km - Playa del Carmen

Airport: 47.00 km

Train station: 3.00 km

Frequently asked questions about Hotel Family Concierge at Paradisus La...

How was the Hotel Family Concierge at Paradisus La Esmeralda rated on average?
On average, the was rated by former guests.
How far is the distance to the nearest train station?
The nearest train station is 3 kilometers from the Hotel Family Concierge at Paradisus La Esmeralda.
How far is the distance to the nearest airport?
The nearest airport is 47 kilometers from the Hotel Family Concierge at Paradisus La Esmeralda.
Is the hotel Hotel Family Concierge at Paradisus La Esmeralda centrally located?
The Hotel Family Concierge at Paradisus La Esmeralda is approximately 3 kilometers from the city center.
Is there parking for hotel guests at the Hotel Family Concierge at Paradisus La Esmeralda?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Parking directly by the hotel
Is free WiFi in the room included in the price?
Free WiFi in the room is included in the price.
What are the breakfast times at the Hotel Family Concierge at Paradisus La Esmeralda?
Is it possible to cancel the booking at the Hotel Family Concierge at Paradisus La Esmeralda free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
What times is the reception staffed?
Reception hours are as follows:
  • Weekdays: 24 hours busy.
  • Weekends: 24 hours busy.
How can I pay at the Hotel Family Concierge at Paradisus La Esmeralda?
The hotel offers the following payment options:
  • American Express
  • Mastercard
  • Visa

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