| guest rating (travelling as an individual, on business, 31-40 years) |
(4,2 of 10)  |
 Very kind staff at the reception and in the restaurant
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| guest rating (travelling as a group, on business, 31-40 years) |
(7,1 of 10)  |
Finaly the HI in WDF meets reality with the prices.
 The staff could be a bit more friendly. |
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| guest rating (travelling as a group, on business, not specified) |
(5,6 of 10)  |
The internal swimming ppol is always welcome and the reason why I chose this hotel
I have been both disturb by the light pollution and from a sustainable point of view : over 10 of them around the swimming pool all night long even @ 5.30 in the morning by full day light! From a sustainable point of I cannot accept it.
The smell in the hall at arrival was disgusting I beleive the heat ( 36]C ) made all smoke smell come it was unbearable. Later on during the week was better. |
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| guest rating (not specified, not specified, not specified) |
(3,8 of 10)  |
good breakfast
warm wine, air con too loud, bathroom door not closing, generally justa little old |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(8,4 of 10)  |
| Small duvets. Typical for Germany. Surprising for Americans. |
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| guest rating (travelling as an individual, on business, not specified) |
(7,5 of 10)  |
Quality of this hotel is as expected for HOLIDAY IN
The draps at the windows are not efficient enough : the daylight is in the room very soon. |
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| guest rating (travelling as an individual, on business, under 31 years) |
(8,4 of 10) |
| In the room, the room service is announced until 11 p.m., at the reception, they announce 10.30 for the restaurant and 1 a.m. for the bar, and at the end, it's only possible to eat some pizzas (bad quality) on the bar after 10 p.m.
Very disappointed. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(5,7 of 10)  |
They offers a good CLUB room for frequent customers like me. I like the CLUB room.
Somehow I feel they need to improve the customer care...I feel they took the customers as granted. Their phone system got broken for a couple of days and seems they are not in such a hurry to fix it. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(6,1 of 10)  |
Nice breakfast buffet
Looks run down in parts |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(8,9 of 10)  |
| Breakfast tables where not quickly refreshed for next guest |
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| guest rating (travelling as a couple, private, over 60 years) |
(7,3 of 10)  |
| No heating in bathroom. Far away from Heidelberg. The name of the hotel is misleading. Poor public transport connectivity. |
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| guest rating (travelling as an individual, on business, 51-60 years) |
(8,1 of 10)  |
| SWISCOM internet connection is too expansive and was out of service when I have need it |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(7,1 of 10) |
Great breakfast. Great location. Nice to have onsite restaurant & bar
Shuttle service needs to be more in the morning (maybe 2 times at least). Beds can be bigger - the comforter on bed was smaller than the bed !!! |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(5,3 of 10)  |
| Hotel charges for Internet access, should be free given the proximity to SAP |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(4,6 of 10)  |
The hotel is walking distance from the SAP Headquarters and offers a complementary shuttle.
The rooms are rather noise and the staff are not very helpful, unless they are tipped. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(8,1 of 10) |
| wellness/ fitness facilities are run down and smelly |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(8,4 of 10) |
Staff was very helpful, room was very clean.
Several times I went to the outdoor pool to find it covered and closed. The room to the indoor pool was locked at times during times when it should have been open. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(7,9 of 10)  |
Great options with pool, barbecue, food, etc.
Pay tv does not seem to work often and one more english tv channel would be nice. |
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| guest rating (travelling as an individual, on business, under 31 years) |
(2,7 of 10)  |
The location is perfect for business.
The service of the hotel is far below the expectation for a four-star hotel. The Intenet access is extremely expensive. I cannot believe that SAP doesn't have a rate for the Internet access. It's 20 Euros per day...
The staff are not always friendly and seem not interested in your staying there. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(7,5 of 10) |
Good location to SAP.
Smoking still allowed in bar. |
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Stars/Recommendation
