| guest rating (travelling as an individual, private, over 60 years) |
(7,3 of 10)  |
 First room was so noisy {rumble of machinery}
Room 2107 Ihad to move.
Floor of bathroom was dirty. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(5,6 of 10)  |
 Heathrow Airport only 15 Min. by car, taxi can be pre-paid via credit card at reception
Small rooms, dark & threatening corridors. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(10,0 of 10)  |
Excellent Hotel!
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| guest rating (travelling as an individual, on business, 41-50 years) |
(7,9 of 10)  |
over all the hotel was quite clean
while room price is good value the additional charges for phone and meals are too expensive. |
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| guest rating (travelling as an individual, private, under 31 years) |
(8,0 of 10) |
The room was clean and comfortable, and equipped with everything needed.
The room was very cold, despite trying to change the thermostat several times. Airport bus times appear to be quite unreliable, so I would advise leaving earlier than planned. |
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| guest rating (travelling as a couple, not specified, 31-40 years) |
(9,6 of 10) |
Very pleasant stay - The staff was courteous.
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| guest rating (travelling as an individual, on business, 41-50 years) |
(5,9 of 10) |
Very stylish decor especially lobby area, staff friendly at reception and bar;
was woken up at 0100, 0330, 0600 by staff dragging wheelie bins, delivery van dropping off goods right outside my window, more staff dragging bins and chatting aloud: also shop was closed at 2000 when I arrived and wanted to buy a bottle of water etc; |
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| guest rating (travelling as a group, on business, 51-60 years) |
(6,7 of 10)  |
Convenient location for Heathrow airport. Good facilities. Internet access at no additional cots
Very expensive . . . . but most London hotels are!!! |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(8,2 of 10)  |
clean and modern room
Tax is not included in room rate |
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| guest rating (travelling as an individual, on business, 51-60 years) |
(9,1 of 10)  |
The staff at the hotel were incredibly well organized, polite and helpful.
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| guest rating (travelling as a couple, private, 51-60 years) |
(9,8 of 10) |
This hotel was very confortable and practical to the traveler.Staff and concierge were helpful. The restaurant offered a good variety of choice and fast service in a pleasant atmosphere.
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| guest rating (travelling as an individual, on business, 31-40 years) |
(6,3 of 10)  |
vip service make it realy nice to stay
well, just if the stuff had some problems will be better to discus this not in front of guests |
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| guest rating (travelling as a couple, private, 41-50 years) |
(6,8 of 10) |
| I booked the hotel because they had a choice of restaurants and when I arrived only one was open: that was not made clear. This was the main criteria in my choice and the food was adequate only when I was expecting excellence.
There is no mention on the booking information that the price is before VAT, other hotels advise that the booking is before tax. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(4,1 of 10)  |
| Having requested a double non smoking I was told that I could only have a twin, or a double smoking. I have statyed in Marriotts, 2 star and 3 star hotels who all provide me with non smoking doubles. I found the reception staff were brusque, stood by a polcy statement and the hotel did not live up to a 5 star nor its 100% client satisfaction guarantee. |
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