| guest rating (travelling as an individual, on business, 41-50 years) |
(3,9 of 10)  |
 In a business hotel I expect a good bed and a good internet connection. Most hotels offer free connection nowadays. Despite the very expenisve room rate 15 pounds was asked to get online with no other options. Please offer choice like a 1 hour rate for one or 2 pounds if you then must ask cash for a connection. That suits me to collect my email. |
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| guest rating (travelling as a couple, private, 51-60 years) |
(8,0 of 10)  |
 Good room, good food and good service, just what you are lookig for.
Parking can be a problem as the hotel car par is small and you are forced to park on the street. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(6,9 of 10)  |
The hotel staff are always very friendly, courteous and quick to resolve issues. I experienced a one-off hiccup during my stay, and the staff and management worked hard to resolve this for me.
In resolving the problem, the hotel provided a car & driver to take me to my evening meeting as I was running late, and credited the cost of a high value telephone call made from my room.
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| guest rating (travelling as an individual, on business, 31-40 years) |
(9,1 of 10)  |
Great location with the ferry to Canary Wharf Pier and free shuttle bus to Canada Water station on the Jubilee Line.
Staff are always very friendly and efficient.
The hotel's showing its age and in need of refurbishment. The lifts, of which there are many, can be quite noisy if your room is close to one. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(9,6 of 10)  |
The staff here are always extremely polite and helpful. Makes staying there on business a pleasure.
Lifts out of order on the morning of departure |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(1,8 of 10)  |
nothing
I didn't get the room I have booked but they charged the full price!!! Will not go there again |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(9,8 of 10) |
I phoned to advise the hotel of a late checkin, also requesting one of the better rooms. On arrival I had been allocated a Super Deluxe room with a view over the Thames.
The fire alarm had a false alarm at 7a.m. on a morning when I didn't have to be awake early, for a rare change. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(8,7 of 10)  |
For a business traveller who spends much of his time in Canary Wharf the Hotel is ideally located. The staff are always very welcoming and helpful.
The hotel layout may appear to be more like a maze at times, and some of corridors have very creaky floorboards. |
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