| guest rating (travelling as an individual, on business, under 31 years) |
(10,0 of 10)  |
 Cindy the receptionist was lovely (and all of the oher staff was great)
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| guest rating (travelling as an individual, on business, 51-60 years) |
(5,7 of 10)  |
Very simple hotel
 Very simple hotel |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(7,6 of 10)  |
The staff was very friendly and helpful. Also the location of the hotel was great.
The ventilation was not very good (it felt as if the air didn't change) and the soundproof was not very good. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(7,4 of 10)  |
The English-speaking (UK) receptionist is a delight and truly reflects what a hostess should be. The room is impeccably clean - one of the cleanest I've ever been in. The hotel is perfectly situated for quick excursions to the Altstadt.
The younger receptionist was not very helpful. I asked specifically if any phone charges were applicable and she said no; then I got a 6 Euro phone charge at the end! The room is quite small, but adequate. The telephone service does not allow a business traveller to use a calling card to phone home - very, very unhelpful. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(3,3 of 10)  |
| Virtually no parking. |
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| guest rating (travelling as a group, on business, 31-40 years) |
(5,1 of 10)  |
Well-located near the hauptstrasse
Does not allow toll-free calls using a calling card and a '0800' number. Does not take Amex. |
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| guest rating (travelling with children, on business, 41-50 years) |
(3,6 of 10)  |
| staff was not so helpful and not so friendly at all |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(7,8 of 10)  |
| - internet access (very slow)
- recepcionist girl not very friendly |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(8,4 of 10)  |
good breakfast, quiet room despite traffic below, 3 minutes from pedestrian zone, parking available, but should be requested as spots are limited. Wireless internet even on third floor, though had to look for good reception in room.
tiny single room. Bed just long enough for 6'4" types. Appears that one cannot use a calling card from in room phone. |
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| guest rating (travelling as a group, on business, 31-40 years) |
(8,7 of 10)  |
Very good personal aproache to customer, make feel us like home
Breakfast should change, 2 weeks eatting same things was not good idea |
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| guest rating (travelling with children, private, 41-50 years) |
(8,2 of 10)  |
Nice clean room and close to nice places. Friendly staff.
Basic amenity, ie, liquid soap only. |
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| guest rating (travelling as a couple, on business, under 31 years) |
(9,0 of 10)  |
Our double room was very nice with an excellent view of the Hiedelberg town.
Because we drove to the hotel, it would have been nice to have detailed driving directions since the hotel sits on a one-way road. Parking is available on prior reservation, so it's best to mention this ASAP as there is only room for 3-4 vehicles. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(6,6 of 10)  |
Quiet, little hotel
No air conditioned, and can not keep windows opened as it is closed to a high traffic road.
No soap or shampoo in the bathroom. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(9,3 of 10)  |
Excellent staff, nice room, easy to get to, well located
Wireless Internet costs should be free and included in price of room |
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| guest rating (travelling as a group, on business, 41-50 years) |
(9,3 of 10) |
| The hotel would be better if they included some toiletries (shower soap, shampoo, conditioner, etc. in the rooms) |
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Stars/Recommendation
