| guest rating (travelling as an individual, on business, 51-60 years) |
(9,8 of 10)  |
 As Guest I find Parking too expensive. |
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| guest rating (travelling as an individual, on business, not specified) |
(8,7 of 10)  |
 The hotel description was rather vague. However, the location was good and the experience was pleasant.
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| guest rating (travelling as an individual, on business, 51-60 years) |
(8,3 of 10)  |
excellent room service, reception services, and handy garage facility
Cleaning personnel doesn't speak german or english, therefore it is difficult to signal a problem ... |
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| guest rating (travelling as a group, on business, 51-60 years) |
(9,3 of 10)  |
The facility was clean and the personnel friendly.
This was a business trip. I had no access to the internet, even though ad indicates connection is available in room; ROOM FEATURES; internet connection.
The Introduction book in the room even stated that WIFI was available. I came to find out that 'available' means 'for a fee'.
In this same book, it states that the pool and spa are open till midnight, but not so; only 22:00 uhr. |
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| guest rating (travelling with children, private, 41-50 years) |
(7,9 of 10)  |
We did arrive ahead of schedule and the staff did clean the room immediatly for us.
Staff was really dedicated to make our stay comfortable
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| guest rating (travelling as an individual, on business, 41-50 years) |
(9,6 of 10)  |
Very comfotable hotel
Parking is expensive but worse it was hard to find a empty slot in the hotels parking garage. If I stay again I'll park in a public lot. The busniness center doesn't have a policy on length of use of PC so getting on one to check e-mail was difficult. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(4,9 of 10)  |
| There was a bad curry smell in the whole hotel, especially on second floor, where I was staying. This was horrible. |
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| guest rating (travelling with children, private, 41-50 years) |
(9,6 of 10) |
The welcome from the staff was superb (probably down to one staff member in particular - great with children). The room was of very good quality.
Nothing |
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| guest rating (travelling with children, private, 51-60 years) |
(4,5 of 10)  |
| the hotel claims that there were internet problems
on the day of our reservation and we were not supplied with a double room but had the use of a single |
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| guest rating (travelling as an individual, on business, 51-60 years) |
(6,2 of 10)  |
Staff very friendly
Restaurant was closed the entire stay for no reason, other than business was slow. I specifically selected this hotel because of the American cuisine. The price per noight skyrocketed on the last 2 nights for a formula one race in Heidelberg. There should be an SAP guaranteed rate. |
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| guest rating (travelling as an individual, on business, under 31 years) |
(8,1 of 10)  |
The staff was very friendly and helpful.
The air conditioner was broken for the first 3 nights so it was very uncomfortable. The internet connection also did not work in my room but they were able to change my room. Once the air was fixed , it was a very comfortable room. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(8,8 of 10)  |
| Air conditioning was broke during a hot and humid spell making it difficult to sleep (sorry, I am not German)
The staff is pleasant, but their business practices are not always friendly. For example, they do not tell you that there are two levels of breakfast: full and continental (not hot). They only present you with the 18 euro package, and unless you know to ask, you end up paying way too much.
This same practice can be seen when they ask about the club room. |
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| guest rating (travelling as an individual, on business, over 60 years) |
(8,2 of 10)  |
Restaurant staff very professional and accomodating.
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Stars/Recommendation
