| guest rating (travelling as a group, private, 31-40 years) |
(9,2 of 10)  |
 very quiet rooms, near to "Alster", very good location, excellent concierge
 staff on reception |
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| guest rating (travelling as an individual, on business, under 31 years) |
(9,8 of 10)  |
very friendly, very good beds
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| guest rating (travelling as a group, on business, under 31 years) |
(6,3 of 10)  |
Good breakfast.
Extra fee for sauna & pool area. |
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| guest rating (travelling as a couple, private, 31-40 years) |
(6,5 of 10) |
Lage des Hotels, Helligkeit der Zimmer
Zimmer war 14.00 Uhr noch nicht bezugfähig, nachdem wir dann später einchecken wollten, wurde uns gesagt, dass wir keine Reservierung hätten, das Personal wirkte etwas überfordert
das Frühstücksbufett war schlechter als sonst, insbesondere waren Obstsalat, Rühreier, Wurst um 10.00 Uhr (es gibt bis 12.00 Uhr Frühstück)schon leer und es wurde nur zum Teil (und dann auch sehr langsam) nachgefüllt |
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| guest rating (travelling as a couple, private, 41-50 years) |
(9,5 of 10) |
very professional hotel and a very friendly service
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| guest rating (travelling as an individual, on business, over 60 years) |
(9,3 of 10) |
EXCELLENT SERVICE, PHOTOPOPIES (6XA4) WERE MADE
INSTANTLY AND FREE OF CHARGE !
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| guest rating (travelling as an individual, on business, 31-40 years) |
(7,0 of 10)  |
Very easy to feel "at home".
Trouble ordering taxis ... maybe a common Hamburg problem. |
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| guest rating (travelling as a couple, private, 51-60 years) |
(7,6 of 10)  |
| At the third morning the room-service rang first at 9 o'clock and than came in, even though we didn't answer. The room-service were coming again at 11 o'clock, even though the check-out-time was 12 o'clock. |
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| guest rating (travelling as an individual, private, 31-40 years) |
(8,3 of 10)  |
good hotel experience for the sunday night rate
Room service order was not complete |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(7,0 of 10) |
the hotel was well lcoated, and clean, with good facilities, just waht you need when travelling on bussness
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| guest rating (travelling as an individual, on business, 41-50 years) |
(7,1 of 10)  |
| Dem Personal im Restaurant beim Frühstück hat etwas die Freundlichkeit und Aufmerksamkeit gefehlt, obwohl zu dieser Zeit sehr wenig los war. |
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